Really wanted to use Ghots 10 for its convenience in Win XP SP2 but after installing on my notebook, I got a blue screen that caused me to have to continuously reboot.  However, when I removed my Lexar Jump Drive, it seemed to start Windows fine.  I did a test image and restored it but the problem after the install has got me jumpy.

Anyone else discovered this situation and any solutions and thanks.

Gary

Huntnyc, I would recommend the standard procedure of uninstalling and installing Ghost 10.0 again.  Sometimes, for whatever reason, this helps.

Also, one of the techniques listed in Symantec Knowledge Base document ID 2005092311012413 may be applicable.

Thanks and I got it to install once and made an image of my system drive.  Restored the image from recovery CD and then when rebooted got the blue screen again saying windows is shutting down because of problems.  It just seems unstable to me at this time.  Don't seem to have any problems when imaging outside of windows though using other programs.

Gary

Gary,

I'm not clear on what is happening. Does Ghost 10 work OK if the Jump Drive isn't connected?

I just tested that a couple of times and yes it seemed to but I cannot verify if that would be true all the time of course.

The last time I installed Ghost it did fine and rebooted back into windows after the install even with the Jump drive there.  But when I created an image of C drive and restored that from Recovery CD, then after rebooting, the blue screen again I think maybe both with and without jump drive connected.  Don't know really what could be happening but I really wanted to use Ghost for its Windows features.  Thanks again.

Gary

Just wanted to let all know that Ghost 10 seems to be working fine for me now.  I don't know what I did differently but so far no more blue screens when Windows starts.  Hope this continues.  Thanks again.

Gary

Thanks for the feedback, Gary.

Just a final report in that I was rebooting today and got the continous reboot from running into blue screen before Win XP Pro SP2 could start.  So I guess it is some type of conflict with some of my hardware and possibly Ghost 10.  With Ghost 10 not installed, I never have gotten that type of problem so far.  Thanks again for your help.  May come back to Ghost later but need to be able to run it without these conflicts.  Glad it does work for so many though.

Gary

huntnyc wrote on Oct 29^th, 2005 at 4:53pm:

Just a final report in that I was rebooting today and got the continous reboot from running into blue screen before Win XP Pro SP2 could start.  So I guess it is some type of conflict with some of my hardware and possibly Ghost 10.  With Ghost 10 not installed, I never have gotten that type of problem so far.  Thanks again for your help.  May come back to Ghost later but need to be able to run it without these conflicts.  Glad it does work for so many though. Gary

Welcome to the club, Gary.  

Norton Ghost 10 seems to have been directly responsible for needing my most recent XP re-install.  After attempting to use it, not getting full functionality, removing it from the system, trying Ghost 2003, and then removign that from my system, things went down hill fast, until finally the OS died and a fresh re-install was needed.

Skeptical, those of you who adore Norton/Ghost?  Multi-month stable system with no modifications or changes.  Add Ghost. remove Ghost, destroy system.

Seems 10 has some of those nasty habits other forums and this one mention about 9 and causing instability in the OS.

No luck for me, happy for the rest of you.  I still will NEVER recommend the program.  XP's backup ability has everything one needs.

Still having involved conversations with the tech support boys in Bagalore, India (Yeah!  Offshore outsourcing!  Those guys are cooool, though!).  Hope burns ever bright.

No bitterness, just my nickels worth!

:-)

-J

James,

I remember your name but can't find your previous posts. Could you post the links?

Sorry to hear of your problems.

Huntnyc, the unfortunate problems experienced by James appear to be due to some unknown hardware conflict:  his PC is 'home built' rather than an 'off-the-shelf' standard, and could neither successfully run Ghost 2003 nor Ghost 10.0.

Are you too perhaps using a 'unique' hardware configuration?

I don't think I am using a unique configuration.  I am running a laptop, Gateway m680 with Pentium M-1.86 chip.  I have a Lexar Jumpdrive, HP Laserjet 2300 printer, Canoscan scanner and external USB HD enclosure plugged into my USB ports.  I really wanted to use Ghost 10 and find its scheduling capabilities superior to other programs but I have returned it to Amazon for now.  Will reorder it again if I think I can get around this problem.

Do you think this configuration sounds funny?  Do I need to take a screen capture of my strartup programs for you?  Would that help?  Thanks so much.

Gary

Brian wrote on Oct 30^th, 2005 at 5:14am:

James, I remember your name but can't find your previous posts. Could you post the links? Sorry to hear of your problems.

Heya Brian!

Link to that conversation is:

http://radified.com/cgi-bin/YaBB/YaBB.cgi?board=general;action=display;num=1128254609;start=0

Sorry for lack of update from the final post in that thread.  My OS finally died a horrible death shortly after that post and my curiosity to find out what would happen if i un-installed Ghost 2003.  Curiosity killed the . . .

A re-install was in order, minus any Symantec products.

Needless to say, stability has reigned.  

Since then, I have been using XP's Backup Utility for flawless performance.  It seems to make sense to use the Backup Utility that is included with the OS, eh?

As I mentioned, clever minds in India are grinding away in sweaty rooms night and day, attempting to solve my problem.  Or, so I would like to think.  Tech service and I correspond about once a week.  "Satisfactory results have yet to be forthcoming . . ."

Keep ya'll posted!

Appologies for cross-posting and being off topic in multiple threads - - the topic about Ghost 10 I started in a Ghost 9 thread and here I am glomming onto this one with no remorse.  I am an administrator's nightmare.

-J

-J

Pleonasm wrote on Oct 30^th, 2005 at 12:48pm:

Huntnyc, the unfortunate problems experienced by James appear to be due to some unknown hardware conflict:  his PC is 'home built' rather than an 'off-the-shelf' standard, and could neither successfully run Ghost 2003 nor Ghost 10.0. Are you too perhaps using a 'unique' hardware configuration?

/dryly
/Britishaccent

With all due respect, my good sire . . .

For the record, all of the parts in this "home-built" machine are easily obtainable "off-the-shelf" and, presumably, built to industry standards that Symantec has access to.

I won't let you get away with that as a defense of Symantec and what I see as a poorly built product!

Time will tell, but the incompatibilities are beginning to show up here and there.

For the record, and in you credit, however, I talked with others who posess my same machine, and they were having success with Ghost 9 and the boot from Recovery CD.  None of the cowards dare try version 10 . . .

http://forums.sudhian.com/messageview.aspx?catid=43&threadid=84652&enterthread=y

. . . or, just as likely (but less dramatic and entertaining), have not purchased it.

Further fuel for your fire, I RMA'd the motherboard this week.  I await, like a dog longing for its master, at the return of my over-priced, underperforming product.

I shoulda gotten into hotrods, tattos, or professional wrestling.  This damn computer hobby is a pit!  :)

-J

Quote:

Since then, I have been using XP's Backup Utility for flawless performance.  It seems to make sense to use the Backup Utility that is included with the OS, eh?

James, I thought it was just a data backup prog. I don't think it will restore your system partition if there is a disaster.

Greetings, James.  To clarify, my intent was not to unabashedly support Symantec.  Their products – like all other major applications of which I am aware – are certainly not perfect.

Nonetheless, let’s look at the data.  To-date, we have two reported cases of a Ghost 10.0 installation problem.  Symantec sold about $1.3 billion of consumer products in fiscal year 2005, and so, for the sake of argument and to be overly conservative, let’s say that the average unit sale was $100 and only 1% of the total is for Ghost.  That equates to 130,000 installations annually or about 10,800 per month.  Since Ghost 10.0 has been available for about two months now, the rate of occurrence of your problem is about 2 / (10,800 * 2) or 0.009% - less than one one-hundredth of one percent of all installations.  Yes, ideally, the percentage would be 0.000% - but, hey, be real:  what other solution can you recommend that performs at this level of excellence?

Now, if I see that legions of users are experiencing Ghost 10.0 incompatibilities, I reserve the right to change my mind.  But at present, James, I am afraid that the only reasonable data-based conclusion is that the root cause of the problem you are experiencing resides in your ‘home built’ hardware  :'(.  It’s not too late to get into hotrods, tattos, or professional wrestling . . . .

Best wishes,
Pleonasm

Thought I would give Ghost 10 another shot.  Now, I reformatted my Jum Drive to an NTFS partition instead of Fat32 and so far Windows starts up find after Ghost install and a restore of test Ghost image.  However, I do note that my Eastern Standard time is an hour behind when image is restored.  Not a big deal but annoying.  Should I be concerned and can I get this behavior to change?  Thanks for all your help.

Gary

I've seen the 1 hour time difference occasionally. I didn't take much notice as I thought it was related to not setting the Time Zone in the Recovery Environment to Daylight Savings time. I'll take more notice next time.

I just reset the clock in Windows as I'm sure you did too.

So your only change has been to format the Jump Drive as NTFS and now it's OK. Fingers crossed.

Yes, so far, Brian.  I will stick with a while and see how it works.  I really like the possibility of the monthly scheduling in Ghost 10.  Although, I guess I will probably just set my Perfect Disk 7 to defrag onece every four weeks on Saturdays when I will not be running my Ghost Incremental.  Thanks again.

Gary

Gary, I don't think there is a problem running PerfectDisk and Ghost 9 together from Windows. It's only the PerfectDisk boot-time defragmentation that is affected. You rarely need to do boot-time defrag anyway.


Quote:

"PerfectDisk does not complete offline defragmenting when Norton Ghost 9.0 is installed Situation: Norton Ghost 9.0 and PerfectDisk are installed. When you run offline defragmenting, the process does not complete. Solution: This problem is caused by the Norton Ghost service. To resolve the problem, stop the Norton Ghost service before defragmenting offline with PerfectDisk. To stop the Norton Ghost service 1. On the Windows taskbar, click Start > Run. 2. In the Run dialog box, type the following: msconfig 3. Press Enter. 4. On the Services tab, uncheck Norton Ghost to stop the service. 5. Click Apply. 6. Click Close. After running PerfectDisk, restart the Norton Ghost service. To start the Norton Ghost Service 1. On the Windows taskbar, click Start > Run. 2. In the Run dialog box, type the following: msconfig 3. Press Enter. 4. On the Services tab, check Norton Ghost to start the service. 5. Click Apply. 6. Click Close."

Thanks again Brian.  I guess that is one of the things we must endure as we seek to get an imaging program to function inside of the OS.  It is still the convenience of creating images that drives me forward but I will continue to monitor the reliability of the app for a while longer.  This forum is invaluable in providing the info we need to make the best use of this product as well as others.  Thanks again.

Gary

Through conversation with Symantec, I have confirmed that the Perfect Disk issue with Ghost 9.0 is equally applicable to Ghost 10.0.