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Rad Community Technical Discussion Boards (Computer Hardware + PC Software) >> Norton Ghost 2003,  Ghost v8.x + Ghost Solution Suite (GSS) Discussion Board >> Error 8027
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Message started by dgroover on Apr 17th, 2006 at 1:26pm

Title: Error 8027
Post by dgroover on Apr 17th, 2006 at 1:26pm
I have been using a floppy to boot to Ghost 2003 using an external USB WDC hard drive.  It was working very well.  Today I tried to ghost and I am receiving error 8027.  The Symantec web site is no help.  Does anyone have any ideas?

Title: Re: Error 8027
Post by El_Pescador on Apr 17th, 2006 at 2:08pm

dgroover wrote on Apr 17th, 2006 at 1:26pm:
"... I have been using a floppy to boot to Ghost 2003 using an external USB WDC hard drive.  It was working very well.  Today I tried to ghost and I am receiving error 8027.  The Symantec web site is no help.  Does anyone have any ideas?..."

El_Pescador wrote on Jul 10th, 2004 at 7:48pm:
"... I have tried four different HDDs in USB 2.0 external enclosure kits on both of the Dell PCs mentioned above.  Once properly adjusted, three of them worked flawlessly with Ghost 2003 under all circumstances - a Maxtor 4.3GB Model Number 90432D2, a Maxtor 40GB Model Number 5T040H4, and a Seagate Barracuda 80GB Model Number ST380013AR.  The only one I ever had trouble with - constant and repeatable - was a Western Digital Caviar 40GB Model Number WD400 in a MACE external enclosure kit running USB 2.0 through a PCI adapter card on my Dell 8100..."

I strongly suspect that NightOwl's Panasonic Universal USB Driver routine will remedy your situation as it did mine when Error 8027 popped up.  Check the entire thread at the URL below for details on Western Digital USB external HDD difficulties:

http://radified.com/cgi-bin/YaBB/YaBB.cgi?board=general;action=display;num=1114059498;start=0#0

EP :'(

Title: Re: Error 8027
Post by dgroover on Apr 17th, 2006 at 2:25pm
That is what I am using.  Version 2.20.

Title: Re: Error 8027
Post by El_Pescador on Apr 17th, 2006 at 3:09pm

dgroover wrote on Apr 17th, 2006 at 2:25pm:
"... That is what I am using.  Version 2.20..."

Hmm - is your USB port on your systemboard or on a PCI-to-USB host adapter card ?

EP :'(

Title: Re: Error 8027
Post by NightOwl on Apr 17th, 2006 at 4:31pm
dgroover


Quote:
I am receiving error 8027

Usually, there is an error message along with the error #--sometimes that *message* helps point in the right direction to look.


Quote:
I have been using a floppy to boot to Ghost 2003 using an external USB WDC hard drive.  It was working very well.

Can you think of *any* system changes since the last time it worked okay--what have you been doing since that last time it worked okay?

Title: Re: Error 8027
Post by dgroover on Apr 17th, 2006 at 5:03pm
Its a PCI USB card.  Its been working for the past months, then all of a sudden I am receiving errors.  Could specific files cause these errors?

Title: Re: Error 8027
Post by NightOwl on Apr 17th, 2006 at 5:15pm
dgroover



Quote:
Could specific files cause these errors?

Depends on what the *error* is!

Title: Re: Error 8027
Post by NightOwl on Apr 17th, 2006 at 5:24pm
dgroover

Error: "Error: 8027 - A GeneralException occurred" while creating an image or performing an integrity check

Might try running *check disk* for any problems on the HDD media.

Title: Re: Error 8027
Post by dgroover on Apr 18th, 2006 at 9:48am
I may have found the problem, Ghost does not like Hall and Oates.  I did a chkdsk on my drives, it did not find any problems.  I tried to ghost again and it errored out on an MP3 file of Hall and Oates "I Can't Go For That (No Can Do)".  I deleted it and it got to about 75% and locked up.  I will try again this afternoon.

Title: Re: Error 8027
Post by ckcc on Apr 18th, 2006 at 5:49pm
Recently I was having trouble imaging  a partition on an old system I have using Ghost 2003. It would get to 25% and stop. An image file would be created but not the full size it should be. I tried several different destinations and even running ghost from the bootdisc. Kept getting the exact same output.
So I ran SpinRite on the source partition (took all night to finish). After that all worked perfectly.
It does sound like you have a troubled spot or several on your disk.

Title: Re: Error 8027
Post by Ghost4me on Apr 18th, 2006 at 6:40pm
FYI, see here for SpinRite:

http://www.grc.com/

Title: Re: Error 8027
Post by dgroover on Apr 24th, 2006 at 10:09am
I took the same USB drive and ghosted my wifes laptop with no problems.  So it must be hardware related.  Whenever I try to tell ghost where I want the files saved to it gives me an inconsistency exists and exits.  The error file says:

A disk error occurred
Int13 error: invalid function in AH or invalid parameter (0x01)
Generated at DiskDriveAccessInt13.cpp:248.  

Does anyone have any ideas?

Title: Re: Error 8027
Post by NightOwl on Apr 24th, 2006 at 10:17am
dgroover

So, is the *disk error* being reported from the USB HDD--or is it from the system's internal HDD(s)?

Can you create a successful image to another partition or internal HDD on the system without the error message?

Title: Re: Error 8027
Post by dgroover on Apr 24th, 2006 at 11:17am
no, the error is reported by Ghost.  It writes a file called ghosterr.txt.  That error was in the file.

Title: Re: Error 8027
Post by NightOwl on Apr 24th, 2006 at 11:28am
dgroover

But, my questiion is whether the error is regarding the USB HDD or the source internal HDD--can you post that *ghosterr.txt* file?

Title: Re: Error 8027
Post by dgroover on Apr 24th, 2006 at 12:02pm
I see what you mean, sorry It looks like the c drive is causing the errors.  Here is the error file:

*********************************
Date   : Mon Apr 24 10:50:28 2006
Error Number: (8027)
Message: A GeneralException occurred
Version: 2003.793 (Dec 17 2003, Build=793)
Command line arguments:
Active Switches :
      AutoName
ProgMode            : PROG_LOCAL
PathName            :
DumpFile            :
DumpPos             : 0
File64 buffersize   : 0
FlagImplode         : 0
FlagExplode         : 0

Operation Details :
 Total size.........0
 MB copied..........0
 MB remaining.......0
 Percent complete...0%
 Speed..............0MB/min
 Time elapsed.......0:00  
 Time remaining.....0:00  

A disk error occurred
Int13 error: invalid function in AH or invalid parameter (0x01)

Generated at DiskDriveAccessInt13.cpp:248

Program Call Stack
DiskDriveAccessInt13::read
DiskDriveNormal::read
BlockDeviceExtent::handleIoRequest
BlockDeviceSingleExtent::handleIoRequest
NTFSFilesystem::readSectors
NTFSFilesystem::readClusters
NTFSRealExtent::readClustersAt
NTFSNonResidentAttributeRange::IOPrimitive
NTFSUncompressedAttribute::IOPrimitive
NTFSUncompressedAttribute::readAt
NTFSBitmapNode::detect
NTFSBitmap::getNodeContaining
NTFSBitmapFreeRangeIndex::synchTable
NTFSBitmapFreeRangeIndex::detect
NTFSBitmap::detect
NTFSClusterServer::detect
NTFSFilesystem::initialiseSystemResources
NTFSFilesystem::detect
NTFSMountFacet::mount
FilesystemMounter::mount
GhostLfoFilesystemMapper::getVolume
LfoDeviceCommand::getFilesystem
LfoDeviceCommand::FindFirst
FileWindow::GetFileList
FileReq
WinGetDumpFile
WinDiskToFile
CopyPartToFile
CopyMainline
AttemptOperation
sub_main
main

Call Stack
 0x0023f3c7
 0x00241000
 0x001fc227
 0x00200a00
 0x00200642
 0x001f7879
 0x00201a86
 0x00218a94
 0x00201e86
 0x00202879
 0x002022ec
 0x001fedfd
 0x0014f7da
 0x0014f617
 0x001d3bf7
 0x0019f094
 0x001bd6f3
 0x001bd127
 0x00173d51
 0x001d6634
 0x001a9457
 0x001d5685
 0x001d5004
 0x001a8965
 0x001683e3
 0x0015452b
 0x0014d85f
 0x0014a773
 0x001db885
 0x00093ef3
 0x000911b0
 0x00092834
 0x00013c30
 0x0001689f
 0x0005b7ac
 0x0007413c
 0x0005c08a
 0x00007a40
 0x00015215
 0x0001bd6b
 0x0001c2a9
 0x0002bd18
 0x000022ec
 0x000023f3
 0x00004426
 0x0000370b
 0x0024cac8
End Call Stack


Start heap available: 530939904
Cur   heap available: 530022400
Total Memory:         535658496

Conventional Memory
Inital Conventional Memory Size = 487408
Current Conventional Memory Size = 408320
Allocated
  1024 DpmiDjgpp.cpp:59
 33504 ghost.cpp:913
  2048 IdeDmaServerPci.cpp:132
   528 IdeDmaServerPci.cpp:132
  2048 AspiAdapterDos.cpp:87
   176 AspiAdapterDos.cpp:88
    32 DiskDriveAccessExInt13.cpp:107
   512 DiskDriveAccessExInt13.cpp:107
   512 DiskDriveAccessExInt13.cpp:107
 32768 LfoDeviceCommand.cpp:80
Free
    16 MsdosFile.cpp:92
    80 AspiServerDos.cpp:103
   512 DiskDriveAccessInt13.cpp:181
  1024 DiskDriveAccessExInt13.cpp:223
  4096 DiskDriveAccessInt13.cpp:181

Fat details:

NTFS details:
----------------

NTFS Global Flags:
----------------
contiguousWrite=1 forceDiskClusterMapping=0
inhibitCHKDSK=1 ignoreBadLog=0 ignoreCHKDSKBit=0
enable_cache=0 xfrbuflen=0
last_attr_type = 0
loadExact = 0
----------------
=======================================================
NTFS volume 0:
----------------
initialised..............1
read cached..............N
Selective caching........N
flags....................Volume OK
drive....................0x00
part order...............0
version..................0x0400
volsize..................234436481
blocksize................512
clusterfactor............8
clustersize..............4096
mftrecordsize............1024
indexrecordsize..........4096
indexclustperrecord......1
bootSectorCopyOffset.....234436481
pagefileSys..............4294967295
bootIni..................3236
volumeLabel..............[Win XPI]
sectorsInUse.............61659152
totalNonCopiedBytes......0
bytesToCopy..............0
bitmapClusters...........895
bitmapUsedBytes..........3663072
estimatedClusters........895
estimatedUsedBytes.......3663072
clustersizeShift.........12
blocksizeShift...........9
mftrecordsizeShift.......10
indexrecordsizeShift.....12
totalRootMftRecs.........0
clustermap failover......N
Boot sector details
name....................[NTFS    ]
blocksize...............512
clusterfactor...........8
reservedSectorsUnused...0
mediaType...............0xf8
secPerTrack.............63
numHeads................255
hiddenSectors...........63
volsize_lo..............234436481
volsize_hi..............0
mftcluster.(lo).........786432
mftcluster.(hi).........0
mftmirrorcluster.(lo)...16
mftmirrorcluster.(hi)...0
clustersPerMFTRecord....246
clustersPerIndexBuffer..1

---------------------------------------------------
Cluster Allocation Map
---------------------------------------------------
Start:  29304560 Length:         0 Next:  29304560


=======================================================

Disk Info :
 remote.............0
 drive..............0
 sectors_used.......234436482
 estimated_used.....61659152
 pemax..............1
 Version............0

# Ord Boot Id Ext First    Num      Last     Used     NTFS
0   0   80 7  No  00000063 234436482 234436545 61659152 Yes

Disk Info :
 remote.............0
 drive..............0
 sectors_used.......0
 estimated_used.....0
 pemax..............0
 Version............0

# Ord Boot Id Ext First    Num      Last     Used     NTFS

Drive 128 WDC WD1200JB-00REA0      WD-WMANN1092054

Int 13h
Total Sectors     16450560
Bytes per Sector  512
MB                8032
Cylinders         1024
Heads             255
Sectors per Track 63

Extended Int 13h
Total Sectors     234441648
Bytes per Sector  512
MB                114473

IDE using PIO
Total Sectors     234441648
Bytes per Sector  512
MB                114473
Cylinders         16383
Heads             16
Sectors per Track 63

IDE using UDMA (Active)
Total Sectors     234441648
Bytes per Sector  512
MB                114473
Cylinders         16383
Heads             16
Sectors per Track 63

Drive 129 IBM-DTLA-307045          YMCYMT3Z230

Int 13h
Total Sectors     16450560
Bytes per Sector  512
MB                8032
Cylinders         1024
Heads             255
Sectors per Track 63

Extended Int 13h
Total Sectors     90069840
Bytes per Sector  512
MB                43979

IDE using PIO
Total Sectors     90069840
Bytes per Sector  512
MB                43979
Cylinders         16383
Heads             16
Sectors per Track 63

IDE using UDMA (Active)
Total Sectors     90069840
Bytes per Sector  512
MB                43979
Cylinders         16383
Heads             16
Sectors per Track 63

Drive 130

Int 13h (Active)
Total Sectors     16450560
Bytes per Sector  512
MB                8032
Cylinders         1024
Heads             255
Sectors per Track 63
Error Count       5
Last Error
Int13 error: invalid function in AH or invalid parameter (0x01)


Extended Int 13h
Total Sectors     234441647
Bytes per Sector  512
MB                114473
Failed
Error Count       2
Last Error
Int13 error: undefined error (0xbb)


Remote Drives
AsyncIo : 0
Image Devices

Key      A:
Path     A:
Desc    
Type     Floppy

Key      C:
Path     C:
Desc     []
Type     Disk

Key      @LFO1:1
Path     1:1
Desc     [Win XPI]
Type     NTFS
Disk     0
Offset   63

Key      @LFO2:1
Path     2:1
Desc     [WinXPII]
Type     NTFS
Disk     1
Offset   63

Key      @LFO3:1
Path     3:1
Desc     [WINXP USB]
Type     NTFS
Disk     2
Offset   63

Key      @CD-R1
Path     @CD-R1
Desc     TOSHIBA DVD-ROM SD-M1712
Type     CD

Key      @CD-R2
Path     @CD-R2
Desc     _NEC    DVD_RW ND-3520AW
Type     DVD


*********************************

Title: Re: Error 8027
Post by dgroover on May 4th, 2006 at 4:49pm
Well I fixed the problem.  It was a bad USB controller card.

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