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Rad Community Technical Discussion Boards (Computer Hardware + PC Software) >> Norton Ghost 2003,  Ghost v8.x + Ghost Solution Suite (GSS) Discussion Board >> Ghost Solution Suite v1.1 and Maxtor PS3200
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Message started by amber5465 on May 16th, 2006 at 3:16pm

Title: Ghost Solution Suite v1.1 and Maxtor PS3200
Post by amber5465 on May 16th, 2006 at 3:16pm
I'm stuck in a software says its hardware and hardware says its software loop.  I support 210 PCs for a local government agency.  I have all my images on a Maxtor One-Touch II external usb hard drive and replicated on another one for redundancy.  However I'm outgrowing the 120GB capacity SO we purchased a 300GB Maxtor Personal Storage 3200 and Ghost does not see it.  I spent an hour on the phone with Symantec Ghost support and he finally said I needed a driver from Maxtor.  Maxtor says the drive is plug and play and the operating system provides the driver.  I'm booting to a CD and running Ghost from there so all drivers in use have to be on boot CD.  Any suggestions?  All help is greatly appreciated.
Thanks!  Amber

Title: Re: Ghost Solution Suite v1.1 and Maxtor PS3200
Post by Brian on May 16th, 2006 at 3:32pm
amber5465,

I haven't used Ghost Solution Suite v1.1 and I'd be interested to know which Ghost is used. Ghost 8.* or LiveState Recovery? If it's the latter we may have a quick solution for you.

Title: Re: Ghost Solution Suite v1.1 and Maxtor PS3200
Post by amber5465 on May 17th, 2006 at 8:09am
It is 8.3.  :(

Title: Re: Ghost Solution Suite v1.1 and Maxtor PS3200
Post by NightOwl on May 17th, 2006 at 9:09am
amber5465


Quote:
It is 8.3.



Quote:
I'm booting to a CD and running Ghost from there so all drivers in use have to be on boot CD.

So, this is the DOS version of Ghost 8.x (and not the 32-bit Ghost version that runs under a Windows OS environment), and you are using a boot CD.

The CD boots to the DOS Ghost GUI, and it sees your 120 GB Maxtor One-Touch II, but not your 300 GB Maxtor Personal Storage 3200 (which appears to be a USB 2.0 external HDD).

1.  How are you hooking up your USB HDD's--directly from the system motherboard and/or USB add-on card--or through a USB Hub of any type?

2.  Your 300 GB Maxtor Personal Storage 3200 shows up in Windows without any problems?

3.  Are there other USB devices hooked up at the same time?

4.  Will other USB external HDD's show up okay?


Quote:
I spent an hour on the phone with Symantec Ghost support and he finally said I needed a driver from Maxtor.

Hmmm....that's not the DOS Ghost 8.x version I have seen!  I think the version I saw in action was DOS Ghost 8.1, and it had USB drivers *built-in* to the Ghost *.exe* program--no external DOS USB drivers where loaded--and it mounted USB HDD's even through a Hub as well as directly from the USB controller.


Quote:
Maxtor says the drive is plug and play and the operating system provides the driver.

Hmmm....these guys are *bad*--they should know that if booting to DOS--*plug and play* does not apply and the Windows OS is not even loaded--so the OS can not be providing the driver!

5.  If you or someone else there are able to work with customizing DOS boot floppys and bootable CD's, you could try a non-Ghost DOS USB driver to see if that offers a *work-around* to the problem:  A Better USB 2.0 DOS Driver for Ghost + More!

DOS Ghost 8.x will not fit on a single boot floppy--the *ghost.exe* is too big to fit along with the boot files--so, you create the boot disk with the DOS boot files and drivers, and place *ghost.exe* on a second separate floppy.

After testing with floppys, you can put the *custom* boot files on a bootable CD:  Creating Bootable CD/DVD's Without A:\Floppy Drive

And because Ghost 8.x will not fit in a standard 1.44 MB boot sector on a bootable CD, you need to place it on the data portion of the CD:  Adding USB to Ghost Boot CD

Questions?  Report back with your progress!


Title: Re: Ghost Solution Suite v1.1 and Maxtor PS3200
Post by amber5465 on May 17th, 2006 at 10:40am
So, this is the DOS version of Ghost 8.x (and not the 32-bit Ghost version that runs under a Windows OS environment), and you are using a boot CD. --  Yes

The CD boots to the DOS Ghost GUI, and it sees your 120 GB Maxtor One-Touch II, but not your 300 GB Maxtor Personal Storage 3200 (which appears to be a USB 2.0 external HDD).   --  Yes

1.  How are you hooking up your USB HDD's--directly from the system motherboard and/or USB add-on card--or through a USB Hub of any type?
At first I was using a port on the front of the case which is a hub for all intents and purposes.  Then I tried a port on the back (direct to the motherboard).  No joy on either.

2.  Your 300 GB Maxtor Personal Storage 3200 shows up in Windows without any problems? --  Yes

3.  Are there other USB devices hooked up at the same time? There was a usb mouse but I switched to a PS2 mouse just in case the usb one might be interfering. Again, no joy on either. :(

4.  Will other USB external HDD's show up okay? --  Yes


Quote:I spent an hour on the phone with Symantec Ghost support and he finally said I needed a driver from Maxtor.  

Hmmm....that's not the DOS Ghost 8.x version I have seen!  I think the version I saw in action was DOS Ghost 8.1, and it had USB drivers *built-in* to the Ghost *.exe* program--no external DOS USB drivers where loaded--and it mounted USB HDD's even through a Hub as well as directly from the USB controller.

The Symantec support rep told me to rename aspiehci.sys to aspiehci.old, then drop in the driver from Maxtor to the following folder:  C:\Documents and Settings\All Users\Application Data\Symantec\Ghost\Template\Common
Of course I didn't do this b/c I didn't get anything from Maxtor.


Quote:Maxtor says the drive is plug and play and the operating system provides the driver.  

Hmmm....these guys are *bad*--they should know that if booting to DOS--*plug and play* does not apply and the Windows OS is not even loaded--so the OS can not be providing the driver!

Exactly!  I didn't get anywhere with them.

Thanks so much for the suggestions in step 5.  I'll get to work on them and let you know how that goes.  I'm so glad I found this forum!

-Amber.









Title: Re: Ghost Solution Suite v1.1 and Maxtor PS3200
Post by NightOwl on May 17th, 2006 at 12:40pm
amber5465


Quote:
The Symantec support rep told me to rename aspiehci.sys to aspiehci.old, then drop in the driver from Maxtor to the following folder:  C:\Documents and Settings\All Users\Application Data\Symantec\Ghost\Template\Common
Of course I didn't do this b/c I didn't get anything from Maxtor.

Interesting!--I have a question--does *Ghost Solution Suite v1.1* create a bootable CD for you using a Ghost Boot Disk Wizard?  

The retail consumer Ghost 2003 will only create bootable floppy disks, and not a bootable CD using it's Ghost Boot Disk Wizard--but, when creating an image to optical media, Ghost 2003 will create a bootable optical disc if you elect to have it do that.

As I said, the DOS Ghost 8.? that I saw had USB support built-in--and the program mentioned above, *aspiehci.sys*, is the DOS USB driver for USB 2.0 that mounts a USB 2.0 HDD in DOS--that's used by Ghost 2003, which is the retail consumer version of the corporate Ghost 7.5.  Ghost 2003 does not have built-in USB 2.0 support, so the *aspiehci.sys* DOS driver has to be loaded during boot.

Title: Re: Ghost Solution Suite v1.1 and Maxtor PS3200
Post by amber5465 on May 17th, 2006 at 1:01pm
Quote: Interesting!--I have a question--does *Ghost Solution Suite v1.1* create a bootable CD for you using a Ghost Boot Disk Wizard?    
The boot disk wizard gives the option to create an iso image file then you burn that to CD and the disk is bootable.  I'm guessing that when the wizard creates the .iso file it looks in the C:\Documents and Settings\All Users\Application Data\Symantec\Ghost\Template\Common directory for something since the rep told me to put whatever file I got from Maxtor there.  He said to put the new file in that directory then have the boot disk wizard recreate the .iso file and then burn a new cd.  I tried putting the usbaspi.sys and di1000dd.sys files [ referenced in "A Better USB 2.0 DOS Driver for Ghost + More!"] in that directory then recreating the boot CD but that did not work.  I probably did something wrong or don't understand the process fully enough.  I'm going to try the whole process in that article starting with the floppies and see if that works.
Thanks again,
Amber  

Title: Re: Ghost Solution Suite v1.1 and Maxtor PS3200
Post by amber5465 on May 17th, 2006 at 1:05pm
Also just a point of interest. . . Solution Suite 1.1 uses ghost.exe ver 8.3.  This is the latest version we received when we renewed our corporate maintenance in February '06.
-a.

Title: Re: Ghost Solution Suite v1.1 and Maxtor PS3200
Post by NightOwl on May 17th, 2006 at 2:34pm
amber5465


Quote:
I tried putting the usbaspi.sys and di1000dd.sys files [ referenced in "A Better USB 2.0 DOS Driver for Ghost + More!"] in that directory then recreating the boot CD but that did not work.  I probably did something wrong or don't understand the process fully enough.

You might try this:

1.  Download the most recent Panasonic USB DOS driver(*Usbaspi.sys*),:  v2.20, size=39,179, dated 11/07/2004

After clicking on the downloaded *.exe* file which extracts the enclosed files, you will find the *Usbaspi.sys* file in the *F2h* subdirectory.

2.  Rename the Ghost file *aspiehci.sys* to *aspiehci.old*, and then rename *Usbaspi.sys* to *aspiehci.sys* and place it in the Ghost subdirectory *C:\Documents and Settings\All Users\Application Data\Symantec\Ghost\Template\Common*.

3.  Rename the Ghost file *guest.exe* in the Ghost subdirectory *C:\Documents and Settings\All Users\Application Data\Symantec\Ghost\Template\Common* to *guest.old*.

4.  Download the *di1000dd.sys* DOS USB driver:

The *di1000dd.sys* file is also referred to at the *Motto Hairu USB Driver*, and can be found in this download from Rad's download page:  usb-dos.zip

After you un-zip the above file, there will be another zipped file--*MHAIRUDO.ZIP*--after un-zipping this file--you will find the *di1000dd.sys* there.  (Warning--there is another *USBASPI.SYS* file in the same zipped file as the *di1000dd.sys*--but, that is not the one you want to use!--it's the version 1.xx and not the version 2.xx.)

Rename *di1000dd.sys* to *guest.exe*, and place it in the *C:\Documents and Settings\All Users\Application Data\Symantec\Ghost\Template\Common* subdirectory.

5.  Now try re-creating the boot iso and re-burn the boot CD (always recommend a RW-CD when doing test burns  ;) )--does that work?

Title: Re: Ghost Solution Suite v1.1 and Maxtor PS3200
Post by El_Pescador on May 17th, 2006 at 4:26pm
[glb]Hey - is this a great forum - or what !!![/glb]EP :'(

Title: Re: Ghost Solution Suite v1.1 and Maxtor PS3200
Post by Rad on May 18th, 2006 at 12:50am
NightOwl rocks.

Title: Re: Ghost Solution Suite v1.1 and Maxtor PS3200
Post by amber5465 on May 18th, 2006 at 8:54am
Yes!  This is a great forum and NightOwl does in fact totally rock!  ;D Thanks so much for all your assistance.  
Let's see. . . where am I?  Yesterday the last thing I did was put the new 2.20 ver of Usbaspi.sys into the Ghost\template\common directory renamed as aspiehci.sys and di1000dd.sys renamed as guest.exe  --  ran boot disk wizard again to create new .iso file and burned that to CD.  Unfortunately,  :'( Ghost still does not see the Maxtor 3200.  I tried this same boot CD with the One-Touch II connected and Ghost sees that drive just fine.  I changed USB ports then I changed PCs (from Gateway E4000 to Gateway E4100).  Nothing. Boo hoo hoo.  What now?  Any hope?

Title: Re: Ghost Solution Suite v1.1 and Maxtor PS3200
Post by NightOwl on May 18th, 2006 at 9:32am
amber5465

Did all the boot files load okay?  I just tried my own suggestion using Ghost 2003--and discovered that the *autoexec.bat* and the *config.sys* files that the Ghost Boot Wizard creates are not able to boot those non-Ghost USB DOS files correctly.

I'm using a floppy boot disk, being as Ghost 2003 does not offer the option to create an *.iso* file.  Here's the modifications I had to make to get things to boot:

*******************************************

[config.sys]

Rem  DEVICE = usb\aspiehci.sys /int /all
DEVICE = usb\aspiehci.sys /v
Device = guest.exe
LASTDRIVE = Z

I *rem'd* out the original command line for *aspiehci.sys* created by the Boot Wizard so the line would not execute with the switches at the end (in red)--I got an error during boot saying the switch option was *invalid*).  I re-entered the line without the switches in red, but added the */v* switch which is for *verbose* so it shows more detail when it's loading during boot.

And added the line in yellow--according to the original article on the Panasonic driver--both DOS USB drivers are supposed to be loaded in *config.sys*.

*******************************************

[autoexec.bat]

@echo off
SET TZ=GHO+08:00
rem  GUEST.EXE
MOUSE.COM
echo Loading...
CD GHOST
GHOST.EXE

Just *rem'd* out the *guest.exe* line--because it's being loaded in *config.sys*.

*******************************************

Now the above worked--everything loaded fine and both my USB HDD's thru a USB Hub showed up in Ghost and I had access.

When using the Ghost Boot Wizard in *Ghost Solution Suite v1.1*, does it show a summary of what it is going to create just before you tell it to proceed?  What are the *config.sys* and *autoexec.bat* command lines?  Did it boot without any error messages?

Editing the *autoexec.bat* and *config.sys* on the floppy disk is easy after the Boot Wizard creates it--doing it on the *.iso* will be more complicated--but, I think doable--but, I will not have time to test the process out until later tonight or tomorrow.

Just creating a *custom boot CD* as mentioned above may be easier than trying to get the Ghost Boot Wizard to do it for you:  Creating Bootable CD/DVD's Without A:\Floppy Drive and Adding USB to Ghost Boot CD


Title: Re: Ghost Solution Suite v1.1 and Maxtor PS3200
Post by amber5465 on May 18th, 2006 at 4:08pm
Let's see if I can coherently explain the steps I've taken and the results of those attempts.

1.  Put Usbaspi.sys into the Ghost\template\common directory renamed as aspiehci.sys and di1000dd.sys renamed as guest.exe  --  ran boot disk wizard again to create new .iso file and burned that to CD.  --  PC boots without errors and Ghost will run but it doesn't see the Maxtor 3200 drive.  Before creating the iso file the boot disk wizard does display the contents of autoexec.bat and config.sys but there is no way to edit them.  They do not call aspiehci.sys or guest.exe so the handy dandy drivers are not getting loaded so I'm back to square one.

2.  Used boot disk wizard to create boot floppy set.  Edited config.sys to include Device=usbaspi.sys /e /v & Device=di1000dd.sys statements in =[common] section.  Added usbaspi.sys and di1000dd.sys files to floppy #1 of 2.  PC booted without errors AND usbaspi.sys saw the Maxtor 3200.  Ghost would not run.  It made it to the blue background with gray box in foreground then hung.  

3.  Used instructions in article *A Better USB 2.0 DOS Driver for Ghost + More* to create boot floppy.  Put ghost.exe on separate floppy.  PC booted without errors and usbaspi.sys saw the Maxtor 3200.  Again Ghost hung.

That is it for me today.  Will *talk* to you all again tomorrow.  :)

-a.

Title: Re: Ghost Solution Suite v1.1 and Maxtor PS3200
Post by El_Pescador on May 18th, 2006 at 4:38pm

amber5465 wrote on May 16th, 2006 at 3:16pm:
"... However I'm outgrowing the 120GB capacity SO we purchased a 300GB Maxtor Personal Storage 3200 and Ghost does not see it...."

Hmm - 120GB capacity is shy of the illusory 137GB threshold, but 300GB well exceeds it.

EP :'(

Title: Re: Ghost Solution Suite v1.1 and Maxtor PS3200
Post by Brian on May 18th, 2006 at 5:31pm
amber5465,

I'm not trying to usurp NightOwl's assistance but when you have it sorted out could you address this post?


http://radified.com/cgi-bin/YaBB/YaBB.cgi?board=general;action=display;num=1147910755;start=6#6

Title: Re: Ghost Solution Suite v1.1 and Maxtor PS3200
Post by amber5465 on May 19th, 2006 at 10:59am
I borrowed a 200GB One-Touch II from another department and Ghost 8.3 sees it fine.   ???  -a.

Title: Re: Ghost Solution Suite v1.1 and Maxtor PS3200
Post by NightOwl on May 19th, 2006 at 11:00am
amber5465

Some interesting results that you reported:


Quote:
Before creating the iso file the boot disk wizard does display the contents of autoexec.bat and config.sys but there is no way to edit them.  They do not call aspiehci.sys or guest.exe so the handy dandy drivers are not getting loaded so I'm back to square one.

I can confirm that Ghost 2003 reports the contents of *autoexec.bat* and *config.sys*, and does not allow any way to edit them just as you have reported.

What's interesting is that they do not call *aspiehci.sys* or *guest.exe*--I think that confirms my previous observation that Ghost 8.x has *built-in* support for USB--rather than depending on those external DOS USB driver files being loaded as occurs with Ghost 2003

(I'm surprised that Ghost 8.x even has those files in the subdirectory where boot files are stored for the Boot Wizard being as they are apparently no longer being used by Ghost 8.x.  

When running through the steps of the Boot Wizard--do you have to respond to an *options page* where you have to check a box that says you want USB 1.x, or USB 2.0, or Firewire, etc. support--and whether to have drive letter assigned to external HDD's?

I'm suspecting that if you have been upgrading your Ghost installation over time without deleting the old installation--then those files may be there from a previous Ghost version and simple have been left behind as new versions have been *over-installed* that use the same sub-directories.)


Quote:
Used boot disk wizard to create boot floppy set.  Edited config.sys to include Device=usbaspi.sys /e /v & Device=di1000dd.sys statements in =[common] section.  Added usbaspi.sys and di1000dd.sys files to floppy #1 of 2.  PC booted without errors AND usbaspi.sys saw the Maxtor 3200.  Ghost would not run.  It made it to the blue background with gray box in foreground then hung.

Also interesting--if Ghost 8.3 has built-in USB support, AND *usbaspi.sys* saw the Maxtor 3200--Ghost hanging probably represents two drivers butting heads and trying to access the same resource and causing a *hang*--when Ghost 8.3 tries to load and access those USB HDD's--*Usbaspi.sys* has already loaded and accessed those resources.

But, that brings up some other questions--can you set your boot disk with *Usbaspi.sys*, and *di1000dd.sys*  to boot simple to the DOS A:\ prompt and not automatically attempt to load Ghost 8.3 on boot?

Does *Usbaspi.sys* mount the Maxtor 3200?  Does *di1000dd.sys* assign it a drive letter?  From the DOS A:\ prompt can you change to that drive letter of the Maxtor 3200 and access files and directories on it (the file system would have to be FAT for that test)?

Now here's an interesting question--if you have *older* versions of Ghost, such as Ghost 7.5--or even the retail non-corporate Ghost 2003 version (i.e. a version that does not have built-in USB support and therefore will not have *driver* conflicts with the USB DOS drivers)--can you load those versions of Ghost with the above USB DOS drivers and successfully access the Maxtor 3200 HDD?  

I'm still wondering what's wrong with Symantec Support!!!  They should know that Ghost 8.3 has that built-in USB support, and does not depend on some external USB DOS driver from Maxtor to work with external USB HDD's.

You should probably submit a *hardware/software* incompatibility report to Symantec Support--the only way Ghost 8.3 will be made to work correctly with that Maxtor 3200 is if Symantec tests that particular hardware, and updates their built-in USB software support for that USB HDD to correct whatever incompatibility is occurring.

Title: Re: Ghost Solution Suite v1.1 and Maxtor PS3200
Post by amber5465 on May 19th, 2006 at 11:05am

Brian wrote on May 18th, 2006 at 5:31pm:
amber5465,

I'm not trying to usurp NightOwl's assistance but when you have it sorted out could you address this post?


http://radified.com/cgi-bin/YaBB/YaBB.cgi?board=general;action=display;num=1147910755;start=6#6


Brian,
I'm sorry but I don't even know what BartPE is and do not use GhostCast server.  -a.

Title: Re: Ghost Solution Suite v1.1 and Maxtor PS3200
Post by Brian on May 19th, 2006 at 4:28pm
amber5465,

BartPE is a Windows Preinstalled Environment where you can run many Windows applications from plugins. There are hundreds of apps that will run and Ghost 8.X is one of them. BartPE has support for multiple network cards and SATA drivers. I'd expect your USB HD to be seen.

To build a BartPE CD you need


Quote:
  1. The files from your Windows Installation CD-Rom.
     Supported Windows versions are:
         * Windows XP Home Edition (must be slip streamed with Service Pack 1 or higher)
         * Windows XP Professional (must be slip streamed with Service Pack 1 or higher)
         * Windows Server 2003, Web Edition
         * Windows Server 2003, Standard Edition
         * Windows Server 2003, Enterprise Edition
  2. PE Builder runs on Windows 2000/XP/2003/BartPE systems.
  3. CD/DVD writer if you want to creat a bootable CD/DVD.


To create a ReatogoXPE CD you need Win XP SP2. Discussed later.

Once the CD has been created it will run on any Windows version computer. Even Win 95 if you desire.

http://www.nu2.nu/pebuilder/intro/

Start from this page, download his zip file and open the "ghost8" folder from the plugin folder. Instructions are in ghost.htm. Don't worry, ver 8.3 works. Now build your CD (making sure the plugin is enabled). See if it works.

A far more sophisticated version is Reatogo XPE.

http://www.reatogo.de/

A little confusing at first but he walks you through the steps. Just follow blindly. Copy your ghost8 folder to the Reatogo plugin folder. Reatogo has a plugin for just about every NIC on the planet. The Mass Storage driver pack has problems but there are other ways to add SATA drivers and these steps are outlined in the setup.

In Reatogo, Ghost 8 appears under the NU2 menu.

Good luck. Any questions?

Title: Re: Ghost Solution Suite v1.1 and Maxtor PS3200
Post by NightOwl on May 19th, 2006 at 4:46pm
Brian

Just to be clear--amber5465 has so far been referring to the DOS version of Ghost v8.3--and that will not work with either BartPE or Reatogo XPE.

One has to use the 32-bit Ghost v8.3 (should be *ghost32.exe* on a regular Ghost installation--and presumably that's part of the *Ghost Solution Suite v1.1* installation--as apposed to *ghost.exe* which will be the DOS version).

Title: Re: Ghost Solution Suite v1.1 and Maxtor PS3200
Post by Brian on May 19th, 2006 at 5:11pm
Thanks NightOwl,

The ghost.htm (in the plugin) says..


Quote:
Install and activate ghost as described in the ghost installation manual.
Then copy the following files from programs files\symantec\ghost into the plugin\ghost8\files directory:
ghost32.exe, ghostexp.exe, ghostsrv.exe, ghostcdr.dll


When building make sure you click the plugin button and enable the ghost plugin. Otherwise you get a BartPE CD and no Ghost 8.X.

As NightOwl pointed out, this is not a DOS application.

Title: Re: Ghost Solution Suite v1.1 and Maxtor PS3200
Post by NightOwl on May 19th, 2006 at 6:45pm
Brian


Quote:
BartPE is a Windows Preinstalled Environment where you can run many Windows applications from plugins. There are hundreds of apps that will run and Ghost 8.X is one of them. BartPE has support for multiple network cards and SATA drivers. I'd expect your USB HD to be seen.

That is a good *alternative* to using the DOS version of Ghost if the USB DOS drivers do not successfully allow for access to the USB HDD!

Title: Re: Ghost Solution Suite v1.1 and Maxtor PS3200
Post by amber5465 on May 22nd, 2006 at 11:02am

NightOwl wrote on May 19th, 2006 at 11:00am:
When running through the steps of the Boot Wizard--do you have to respond to an *options page* where you have to check a box that says you want USB 1.x, or USB 2.0, or Firewire, etc. support--and whether to have drive letter assigned to external HDD's?

There is a screen that asks if you want to let Ghost override the BIOS for control and access of usb &/or firewire devices.  I have been selecting the option for letting Ghost override the BIOS for USB control.  There is nothing there about assigning a drive letter.


NightOwl wrote on May 19th, 2006 at 11:00am:
I'm suspecting that if you have been upgrading your Ghost installation over time without deleting the old installation--then those files may be there from a previous Ghost version and simple have been left behind as new versions have been *over-installed* that use the same sub-directories.)

We have only recently gotten into using Ghost.  This was our first yearly renewal.  I installed 8.0CE on a test PC when we first got it.  I installed Solution Suite 1.1 on my PC at my desk so it was not upgraded from a previous install.  Whatever files are on my PC are what comes with a fresh install of Solution Suite 1.1.


NightOwl wrote on May 19th, 2006 at 11:00am:
But, that brings up some other questions--can you set your boot disk with *Usbaspi.sys*, and *di1000dd.sys*  to boot simple to the DOS A:\ prompt and not automatically attempt to load Ghost 8.3 on boot?

Does *Usbaspi.sys* mount the Maxtor 3200?  Does *di1000dd.sys* assign it a drive letter?  From the DOS A:\ prompt can you change to that drive letter of the Maxtor 3200 and access files and directories on it (the file system would have to be FAT for that test)?

Yes, I can set the routine to not load Ghost 8.3 automatically.  Yes, usbaspi.sys does mount the Maxtor 3200 but di1000dd.sys does not assign a drive letter.  Also the Maxtor 3200 is formatted NTFS so no, I cannot switch to it and access its contents.


NightOwl wrote on May 19th, 2006 at 11:00am:
Now here's an interesting question--if you have *older* versions of Ghost, such as Ghost 7.5--or even the retail non-corporate Ghost 2003 version (i.e. a version that does not have built-in USB support and therefore will not have *driver* conflicts with the USB DOS drivers)--can you load those versions of Ghost with the above USB DOS drivers and successfully access the Maxtor 3200 HDD?

I only have versions 8.0CE and Solution Suite 1.1, nothing older. :(


NightOwl wrote on May 19th, 2006 at 11:00am:
You should probably submit a *hardware/software* incompatibility report to Symantec Support--the only way Ghost 8.3 will be made to work correctly with that Maxtor 3200 is if Symantec tests that particular hardware, and updates their built-in USB software support for that USB HDD to correct whatever incompatibility is occurring.

I will definitely submit an incompatibility report.  I am also going to attempt the BartPE instructions from Brian and see how that goes.  A thousand thank yous again for all your assistance.
-a.

Title: Re: Ghost Solution Suite v1.1 and Maxtor PS3200
Post by NightOwl on May 22nd, 2006 at 12:26pm
amber5465


Quote:
Yes, usbaspi.sys does mount the Maxtor 3200 but di1000dd.sys does not assign a drive letter.  Also the Maxtor 3200 is formatted NTFS

Well, if your Maxtor 3200 is formatted NTFS, then you will not get a drive letter assigned!  Only get a drive letter assigned to partitions that DOS can *see*--and DOS does not *see* NTFS partitions!

But(!!!!) ... DOS Ghost *does* see NTFS partitions--but they show up in the DOS Ghost GUI designated as a *drive#:partition#*--so it may be *3:1* if the USB drive is seen as the third HDD and has one partition, etc.

Does the USB HDD show up as a source or destination HDD with that designation?

Title: Re: Ghost Solution Suite v1.1 and Maxtor PS3200
Post by amber5465 on May 22nd, 2006 at 12:55pm

NightOwl wrote on May 22nd, 2006 at 12:26pm:
But(!!!!) ... DOS Ghost *does* see NTFS partitions--but they show up in the DOS Ghost GUI designated as a *drive#:partition#*--so it may be *3:1* if the USB drive is seen as the third HDD and has one partition, etc.

Does the USB HDD show up as a source or destination HDD with that designation?


??? I don't think I understand the question.  The whole issue is that Ghost doesn't see this drive.  ???  

Title: Re: Ghost Solution Suite v1.1 and Maxtor PS3200
Post by NightOwl on May 22nd, 2006 at 1:58pm
amber5465

What I'm saying is that any drive or partition that is formatted NTFS will not show up in DOS, or be listed in the Ghost interface as a *drive letter* similar to what you would see in Windows--because DOS can not *see* NTFS partitions--so can't assign a drive letter.

But in Ghost's DOS interface, NTFS partitions will be seen, but as *drive#:partition#* (for example *4:2*) designations instead of drive letters--so I'm asking if the USB HDD is being seen, but you are not looking for the correct way that it's going to be listed?

Title: Re: Ghost Solution Suite v1.1 and Maxtor PS3200
Post by El_Pescador on May 22nd, 2006 at 2:32pm

NightOwl wrote on May 22nd, 2006 at 1:58pm:
"... But in Ghost's DOS interface, NTFS partitions will be seen, but as *drive#:partition#* (for example *4:2*) designations instead of drive letters--so I'm asking if the USB HDD is being seen, but you are not looking for the correct way that it's going to be listed?..."

To wit:



For the Dell Dimension 8300 displayed at the right in the illustration above, the first Windows XP FAT32 partition encountered is logical 'Drive G:' which Ghost 2003 in turn redesignates logical 'Drive C:'.  All the other logical drives are NTFS file system format and have numeric designations.

Likewise, for the Dell Dimension 8100 displayed at the left, the first Windows XP FAT32 partition encountered is logical 'Drive O:' which Ghost 2003 in turn redesignates logical 'Drive C:'.  Again, all the other logical drives are NTFS file system format and have numeric designations.

Using Ghost 8.2 in a Preinstalled Environment reveals designations similar to - but not exactly like - Ghost2003.

 <<< Norton Ghost 2003  (DOS)>>>       <<< Norton Ghost 8.2  (BartPE-XPE)>>>
  • 1:1 [Boot8100] NTFS Drive >           <  C: 3:1 [Boot8100] NTFS Drive
  • 1:2 [F_Drive] NTFS Drive   >           <   F: 3:2 [F_Drive] NTFS Drive
  • 2:1 [H_Drive] NTFS Drive   >           <   D: 1:1 [H_Drive] NTFS Drive
  • D: [G_DRIVE] Local Drive   >           <   G: 3:3 [G_DRIVE] FAT Drive
  • E: [I_DRIVE] Local Drive    >           <   H: 1:2 [I_DRIVE] FAT Drive
  • F: [FAT32_J] Local Drive   >           <   E: 4:1 [FAT32_J] FAT Drive
EP :'(

Title: Re: Ghost Solution Suite v1.1 and Maxtor PS3200
Post by amber5465 on May 22nd, 2006 at 2:51pm
No, it is not there.  I understand the numeric labeling convention.  Alongside the numerical designation it will also display the file volume label in brackets, i.e. 3:1 [AMBER120] or 4:1 [SCOTT80]. We gave them our names so we could easily tell which one was which if both were connected to a machine.  I'm green but not quite that bad. ;)

Title: Re: Ghost Solution Suite v1.1 and Maxtor PS3200
Post by NightOwl on May 22nd, 2006 at 3:20pm
amber5465

Well, it was a thought when you mentioned the USB HDD being formatted NTFS.

I guess if you do not have older versions of Ghost to test to see if the Panasonic USB DOS drivers will work, then it looks like you're stuck with the BartPE option and/or hoping Symantec will respond to a hardware/software incompatibility issue.

Keep us posted on your progress.

Title: Re: Ghost Solution Suite v1.1 and Maxtor PS3200
Post by El_Pescador on May 22nd, 2006 at 4:29pm

El_Pescador wrote on May 22nd, 2006 at 2:32pm:
"... Using Ghost 8.2 in a Preinstalled Environment reveals designations similar to - but not exactly like - Ghost2003.

 <<< Norton Ghost 2003  (DOS)>>>       <<< Norton Ghost 8.2  (BartPE-XPE)>>>
  • 1:1 [Boot8100] NTFS Drive >           <  C: 3:1 [Boot8100] NTFS Drive
  • 1:2 [F_Drive] NTFS Drive   >           <   F: 3:2 [F_Drive] NTFS Drive
  • 2:1 [H_Drive] NTFS Drive   >           <   D: 1:1 [H_Drive] NTFS Drive
  • D: [G_DRIVE] Local Drive   >          <   G: 3:3 [G_DRIVE] FAT Drive
  • E: [I_DRIVE] Local Drive    >           <   H: 1:2 [I_DRIVE] FAT Drive
  • F: [FAT32_J] Local Drive   >           <   E: 4:1 [FAT32_J] FAT Drive..."


http://img.photobucket.com/albums/v235/El_Pescador/Gh8Menu.jpg
In Windows XP Home Edition on my Dell Dimension 8100:
  • C: 3:1 [Boot8100] NTFS Drive - truly is Drive C: on a Maxtor 120GB SATA MASTER HDD
  • F: 3:2 [F_Drive] NTFS Drive - truly is Drive F: on a Maxtor 120GB SATA MASTER HDD
  • D: 1:1 [H_Drive] NTFS Drive - instead is Drive H: on a Hitachi 60GB IDE SLAVE HDD
  • G: 3:3 [G_DRIVE] FAT Drive - truly is Drive G: on a Maxtor 120GB SATA MASTER HDD
  • H: 1:2 [I_DRIVE] FAT Drive - instead is Drive I: on a Hitachi 60GB IDE SLAVE HDD
  • E: 4:1 [FAT32_J] FAT Drive - instead is Drive J: on an Iomega external HDD
EP :'(

Title: Re: Ghost Solution Suite v1.1 and Maxtor PS3200
Post by NightOwl on May 24th, 2006 at 1:37am
amber5465

Ran across this and it might offer another alternative using the DOS Ghost 8.3 version:

You can start the DOS Ghost without the built-in USB support by using the command line:

*Ghost.exe -nousb*

This is supposed to disable Ghost's built-in USB support--which means it should not interfere with the Panasonic USB DOS drivers--that might allow you to avoid the lockup when Ghost is loading.

I'd be interested in your results if you give it a try!

Title: Re: Ghost Solution Suite v1.1 and Maxtor PS3200
Post by amber5465 on May 24th, 2006 at 5:37am
I'm not in the office until Friday but will give it a try then and report back.  -a. :)

Title: Re: Ghost Solution Suite v1.1 and Maxtor PS3200
Post by amber5465 on May 26th, 2006 at 10:48am

NightOwl wrote on May 24th, 2006 at 1:37am:
amber5465

Ran across this and it might offer another alternative using the DOS Ghost 8.3 version:

You can start the DOS Ghost without the built-in USB support by using the command line:

*Ghost.exe -nousb*

This is supposed to disable Ghost's built-in USB support--which means it should not interfere with the Panasonic USB DOS drivers--that might allow you to avoid the lockup when Ghost is loading.

I'd be interested in your results if you give it a try!


Unfortunately this did not work either.  Ghost still hung up. :'(

Title: Re: Ghost Solution Suite v1.1 and Maxtor PS3200
Post by B1212 on Jun 6th, 2006 at 2:28am
i'm having the same problem here

Whit BartPE-XPE it works but takes to mutch time to start ghost

Isn't there any other option ?

Title: Re: Ghost Solution Suite v1.1 and Maxtor PS3200
Post by Brian on Jun 6th, 2006 at 4:49am
amber5465,

Did BartPE provide a solution for you?

Title: Re: Ghost Solution Suite v1.1 and Maxtor PS3200
Post by Brian on Jun 6th, 2006 at 4:52am
B1212,

Did you try both BartPE and ReatogoXPE? Although less sophisticated, BartPE boots quicker.

Title: Re: Ghost Solution Suite v1.1 and Maxtor PS3200
Post by B1212 on Jun 6th, 2006 at 8:14am
No i  only tryed BartPE

i'll try ReatogoXPE, i let you now the result


Title: Re: Ghost Solution Suite v1.1 and Maxtor PS3200
Post by amber5465 on Jun 6th, 2006 at 8:42am

Brian wrote on Jun 6th, 2006 at 4:49am:
amber5465,

Did BartPE provide a solution for you?


Sorry!  Got busy with other projects after being on vacation for Memorial day.  Haven't had a chance to get back to this.  We are plugging along with our One-Touch II drives and just using the PS3200 as "archive storage" for the time being.  Will get back to you as soon as I can.  -a.

Title: Re: Ghost Solution Suite v1.1 and Maxtor PS3200
Post by B1212 on Jun 8th, 2006 at 8:35am
I have tested Ghost 8.3 on an old pc P3 and P4 with IDE harddisks

that works with a Maxtor PS 3200 !!!

Could it be a problem with the SATA disks and usb ?

Title: Re: Ghost Solution Suite v1.1 and Maxtor PS3200
Post by NightOwl on Jun 8th, 2006 at 9:35am
B1212

It appears that the Maxtor PS 3200 uses ATA HDD's and not SATA--so I'm assuming your comment about *a problem with the SATA disks and USB* is in regards to a system that uses SATA HDD for its internal HDD's vs a system that uses IDE-ATA HDD's.

amber5465 appears to be using systems that use IDE-ATA HDD controllers.

If you have a system with SATA HDD controllers, you could try the *-noide* switch to see if Ghost can communicate successfully with SATA HDD's.

Title: Re: Ghost Solution Suite v1.1 and Maxtor PS3200
Post by B1212 on Jun 8th, 2006 at 10:04am
Ghost can comunicate already with SATA hdd's witout setting the option -noide

The problem is that when i connect the Usb Harddisk, to a system whit internal sata hardisks ghost can't find the usb harddisk but ghost  finds the internal  Sata haddisks whitout a problem

But when i connect to a system with a ide Ata system he finds the harddisk and the USB harddisk maxtor ps 3200

b.t.w im using ghost 8.3 it came with  ghost suite 1.1



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