Post by El_Pescador on Nov 18th, 2006 at 10:46pm
[quote author=MLBar link=1163901006/0#0 date=1163901006]"... From the SME Dump utility I see that Norton Ghost 10 appears it might be having a problem supporting Intel 82801F/FM and 82801G Universal Serial Bus Controller devices as I see errors (file not found, GetDriveGeometry failed; unsupported device) on both my Dell Dimension 4700c and My Dell XPS-400 for each instance of these devices..."[/quote]
CLICK HERE to view an inexpensive PCI-to-USB2 host controller card for serving in the interim as a field expedient, aka a workaround with the key phrase being USB NEC-compliant. I am definitely not trying to lure you - or anyone else - away from "hot-imaging" Ghost 10 or Norton Save & Restore, but actually quite the contrary as I want to make everyone aware that the Intel 828nn variants have a history of inadequacy going back to the legacy Ghost series and you are not the first to stumble over the problem with Ghost 10. Although the text and illustrations below were directed at users of Norton Ghost 2003, I feel they still may give you some background on troublesome USB controllers - and perhaps even allow you to add "another-brick-in-the-wall" so to speak by letting us know if the Intel controller is either VID=8086h or VID=1033h:
Quote:
"... The first table below illustrates USB 2.0 host controller specifications while the second does likewise for USB 2.0 device controllers:
From what I can tell up to now, USB 2.0 host controllers for desktop PCs have eventually shaken out to either VID=8086h or VID=1033h - and no other thusfar. So, what I am now able to do with a fair degree of certainty is counsel someone as to: (1) whether or not they will need a PCI-to-USB Host Adapter Card despite having USB 2.0 ports on their systemboard - and which model cards are compliant with Ghost 2003 operations; and (2) whether or not adopting NightOwl's Panasonic Universal USB Drivers routine will render their hitherto incompatible external enclosure kit Ghost 2003-compatible.
On the host end of the "bridge", the useful items are in properties of only those terminal "branch(es)" on the Universal Serial Bus controllers "tree" containing either the word 'Enhanced' or the abbreviation 'USB2'. Knowing the particulars of your USB 2.0 host controller is critical, so by following the procedure below such will become evident:
(1) go to Desktop and right click on My Computer;
(2) drop down to left click on Manage;
(3) in left pane, expand System Tools;
(4) in left pane, drop down to left click on Device Manager;
(5) for both USB controllers and mass storage Devices in right pane, expand Universal Serial Bus controllers;
(6) for USB Mass Storage Devices, skip down to (7) - else for USB 2.0 controllers, focus on those lines containing either the abbreviation 'USB2' or the word 'Enhanced' then go to (7);
(7) right click on any such lines that drop down, then left click on Properties;
(8) left click on the Details tab;
(9) left click on the dropdown menu containing Device Instance Id; and
(10) left click on Hardware Ids and carefully transcribe the last two lines in the window. To be overly generous, drop down two more lines and repeat for Matching Device Id.
While the image below is set to reveal the functional USB 2.0 controller on the Macally PHR-100A external HDD enclosure kit, take note that right above the red arrow is one of my Dell Dimension 8300's three 'Enhanced' USB controllers - the Intel 80281EB is integrated into the motherboard while the other two are on PCI-to-USB host adapter cards:
If we are aware what is on the host end of your USB 2.0 "bridge", then our knowledge base certainly increases. On the other hand, knowing what is on the device end of your USB 2.0 "bridge" will enable our ability to guide you in successfully using Norton Ghost 2003 with your external HDD..."
Quote:
EP
CLICK HERE to view an inexpensive PCI-to-USB2 host controller card for serving in the interim as a field expedient, aka a workaround with the key phrase being USB NEC-compliant. I am definitely not trying to lure you - or anyone else - away from "hot-imaging" Ghost 10 or Norton Save & Restore, but actually quite the contrary as I want to make everyone aware that the Intel 828nn variants have a history of inadequacy going back to the legacy Ghost series and you are not the first to stumble over the problem with Ghost 10. Although the text and illustrations below were directed at users of Norton Ghost 2003, I feel they still may give you some background on troublesome USB controllers - and perhaps even allow you to add "another-brick-in-the-wall" so to speak by letting us know if the Intel controller is either VID=8086h or VID=1033h:
Quote:
|
From what I can tell up to now, USB 2.0 host controllers for desktop PCs have eventually shaken out to either VID=8086h or VID=1033h - and no other thusfar. So, what I am now able to do with a fair degree of certainty is counsel someone as to: (1) whether or not they will need a PCI-to-USB Host Adapter Card despite having USB 2.0 ports on their systemboard - and which model cards are compliant with Ghost 2003 operations; and (2) whether or not adopting NightOwl's Panasonic Universal USB Drivers routine will render their hitherto incompatible external enclosure kit Ghost 2003-compatible.
On the host end of the "bridge", the useful items are in properties of only those terminal "branch(es)" on the Universal Serial Bus controllers "tree" containing either the word 'Enhanced' or the abbreviation 'USB2'. Knowing the particulars of your USB 2.0 host controller is critical, so by following the procedure below such will become evident:
(1) go to Desktop and right click on My Computer;
(2) drop down to left click on Manage;
(3) in left pane, expand System Tools;
(4) in left pane, drop down to left click on Device Manager;
(5) for both USB controllers and mass storage Devices in right pane, expand Universal Serial Bus controllers;
(6) for USB Mass Storage Devices, skip down to (7) - else for USB 2.0 controllers, focus on those lines containing either the abbreviation 'USB2' or the word 'Enhanced' then go to (7);
(7) right click on any such lines that drop down, then left click on Properties;
(8) left click on the Details tab;
(9) left click on the dropdown menu containing Device Instance Id; and
(10) left click on Hardware Ids and carefully transcribe the last two lines in the window. To be overly generous, drop down two more lines and repeat for Matching Device Id.
While the image below is set to reveal the functional USB 2.0 controller on the Macally PHR-100A external HDD enclosure kit, take note that right above the red arrow is one of my Dell Dimension 8300's three 'Enhanced' USB controllers - the Intel 80281EB is integrated into the motherboard while the other two are on PCI-to-USB host adapter cards:
If we are aware what is on the host end of your USB 2.0 "bridge", then our knowledge base certainly increases. On the other hand, knowing what is on the device end of your USB 2.0 "bridge" will enable our ability to guide you in successfully using Norton Ghost 2003 with your external HDD..."
Quote:
|
EP
