Hi All!,

About two years ago now I bought Ghost 9 from Symantec.  At the time it was the latest and greatest.

I had a system back then that was built around an Nforce 4 ASUS motherboard using the Nvidia RAID controler.  I never could get GHOST to work (even with Symantec technical support on the job).  Ghost would never recognize the RAID array in recovery mode, so I had to give up.

Fast forward to this week... I just upgraded my hardware and built a rig based on the INTEL X975XBX2.  I'm using the Intel Matrix storage Technology (onboard RAID controler).

I cant get that to work either!  I BOOT into recovery mode off of the CD, I hit F6 and enter the floppy with the Intel RAID drivers, all seems well.  I browse to my Image file (whicj is on a DVD) but then there is no hard drive to pick.  The recovery environment wont see my C: drive.

So does Ghost just not support RAID?  Was this purchase just a complete waste of money?

I am Running
XP Home SP2
E6700 on a X975XBX2 mobo
X1859XT Radeon
Intel RAID 0 set on 2 10K WD Raptors

Hope someone can help!

L0KI

1.  When you boot to the Ghost 9 Recovery Environment and using the F6 to load the drivers from the floppy--can you follow this path that takes you to the *Ghost32 v8.2* program--*Recover > Recover Data on My Computer > Recover using a legacy Ghost image*.

Once there, click on *Local > Check > Image File*, which will take you to a screen for browsing to find any image on the system.  In the drop-down box listed as *Look in:*--does your RAID HDD show up there?

2.  Can you boot from your WinXP installation disc--does it find your RAID HDD without using the F6?

Or, if you need to use the F6--does it then find your RAID HDD after providing the drivers using F6?

Thanks Night Owl for the Reply..

Not sure that I followed you about the path thing, but here goes...

I boot to recovery environment (From a CD), and I get the screen below

http://home.mchsi.com/~mack_rc51/DSCF0045.JPG

Then I go th the Advanced Recovery Menu, pick utilities and get the screen below

http://home.mchsi.com/~mack_rc51/DSCF0052.JPG

When I pick restore Legacy Ghost Image it takes me to the screen below.

http://home.mchsi.com/~mack_rc51/DSCF0054.JPG

Then I proceed thru the menus >Local >Disk >Browse and as you can see in the screen below I *CAN* see my C: drive

http://home.mchsi.com/~mack_rc51/DSCF0055.JPG

Not sure what all this means but I also tested this in Ghost 9.0 by proceeding thru the menus to retore an image and *COULD ALSO* see my C: drive (the RAID 0) as shown below.

http://home.mchsi.com/~mack_rc51/DSCF0050.JPG

Everything seems to be fine until I attempt to pick my Ghost image file from the cd/DVD drive (replacing the recovery disk with the DVD containing the image) and I get the error shown below.

http://home.mchsi.com/~mack_rc51/DSCF0051.JPG

I hope this is the info you were after NightOwl.  

Any help much appreciated!

Thanks
Loki

L0KI,

After providing NightOwl's information could you look in Device Manage, IDE ATA/ATAPI Controller and let us know which controller you have. Mine is 82801 GR/GH SATA AHCI.

Also, do a search in C:\Windows and let us know the version of iastor.sys. There may be a backup one as well.

It's likely that you just aren't using the correct Intel drivers. My Dell 9150 works with Intel floppy drivers 5.1.0.1022 but not with any of the newer drivers even though my controller is mentioned in the txtsetup.oem.


PS  I just saw your post (above) and you can now see your HD.

LOKI, a quick question. Did you click "Browse" before swapping discs. I think that's what you are supposed to do.

Thanks Brian,

I can see the HD, but I always could on the Browse for image screen....

And yes I did hit the browse button before switching CD's.

As far as the version of drivers I'm using, I'm using the ones right off of the floppy provided with the mobo.... The same ones I used to F6 and load the OS when I initially built my system.

As far as the ATAPI controller... lemme look quick BRB!

Brian,

Here's the scoop on the ATAPI controller...

http://home.mchsi.com/~mack_rc51/image001.jpg

Brian,

regarding the version of IaStor..

http://home.mchsi.com/~mack_rc51/image002.jpg

L0KI

When you click the *browse* button, in the *browse* window, how is your optical drive listed--i.e. what drive letter is listed?

Does the Ghost RE instruct you to eject the boot CD, and put your optical disc with your Ghost image files into the drive?

Quoting from the Ghost 9 User Guide:


Quote:

To restore a backup image that is located on disc media, browse to the CD or DVD drive and folder where the backup image is located. Make sure the media is in the drive before clicking Browse.

I think you need to put your Ghost image media in the drive before clicking on *browse*--and give the disc time to spin up before hitting the button.

Nope that wont work...  As Brian had mentioned you need to leave the RE CD in the drive until after you hit the Browse button, or you'll get an error that asks you to put it back in and retry.

NightOwl, I checked the Ghost 9 userguide and your quote applies to the situation when restoring an image from Windows, not from the RE.

I'll try the RE and a DVD now as I haven't used a DVD for a few years.

LOKI,

I clicked Browse, swapped discs and almost immediately received a popup window titled Open. A lot of text but basically.. "the location is unavailable". It was different from your error. I clicked OK but it popped up a few more times and then I was able to see all of my drives including the DVD. Your error looks more serious.

Can you copy your image to a hard drive? What is your restore plan? Was the image created before you upgraded your hardware?

Just for kicks I tried copying the image file ( .v2i ) to an external IDE connected via USB.  The ghost 9.0 RE sees this drive and labels it D:  (BTW it also sees my C: drive at this stage as I mentioned before) but as soon as I pick the image file I get the same error as before.

"ERROR: EC950001"

So I did a quick google on it and the Ghost 10 user manual actualy has an entry in the troubleshooting section with this code that says the following...

"This error occurs when the driver for the storage
controller does not load in Symantec Recovery Disk.
Restart the computer using Symantec Recovery Disk and
press F6 to load the necessary drivers."

Seems odd though since I can actually see and browse my C: drive in the RE?!?!

Any chance anyone from Symantec ever visits here?

Also quite a few hits on this error code on the WinPE forums in the link...

http://www.911cd.net/forums//index.php?showtopic=7089&hl=ec950001

Not sure if its a coincidence or not....

L0KI wrote on Dec 3^rd, 2006 at 5:36pm:

the Ghost 10 user manual actualy has an entry in the troubleshooting section with this code that says the following... "This error occurs when the driver for the storage controller does not load in Symantec Recovery Disk. Restart the computer using Symantec Recovery Disk and press F6 to load the necessary drivers." Seems odd though since I can actually see and browse my C: drive in the RE?!?!

I think that is odd too.

Here is another discussion..

http://radified.com/cgi-bin/YaBB/YaBB.cgi?board=general;action=display;num=1119673958

You are probably ready for a ReatogoXPE CD.

http://radified.com/cgi-bin/YaBB/YaBB.cgi?board=general;action=display;num=1119240262

http://radified.com/cgi-bin/YaBB/YaBB.cgi?board=general;action=display;num=1119240262;start=105#114

ReatogoXPE handles the SATA drivers better than Ghost 9.

For what its worth, Symantec Document ID: 2006032908034562
says that Norton Ghost 9.0 supports  *hardware* RAID levels 0 and 5.

Norton Save & Restore and Norton Ghost 10.0 support *hardware* RAID levels 0, 1 (which I have), and 5.

Software RAID systems are not supported.  Another Symantec document related to the earlier versions of Ghost (2003, 8.2) states flatly that RAID drive systems are not supported by Norton Ghost.  "De-RAIDed" systems (de-linked RAID drives) are also not supported.

Current versions of Norton GoBack also unsupported on RAID drive systems.

RAID stands for Redundant Array of inexpensive/independent disks, a technology that allows a server to lose a drive and still remain functional using redundant data stored on another drive or location while the defective drive is being replaced.  For more information see the RAID topic at the Wikipedia.

For my own use at home, I now think I would prefer having a high-quality simple primary drive with Ghost backup to a large inexpensive external USB drive instead of a redundant array of inexpensive internal units.

I hope this is helpful.

MLB

@Brian:

What exactly is  "ReatoGoXP"?  And how would it help?  It looks like a bootable environment of some sort?

@MLBar:

I read your thread from last summer... Much like my ordeal it sounds like.  Unfortunately for me it looks like your answer was found in using a different version of driver for your RAID array.  Not sure if I will have that luck.

I also found Symantechs tech support to border on insulting.  And Yes my RAID is hardware based... Controller is built right into the mobo.

I guess like yourself, in trying to build a state of the art system I have been bitten because I have a RAID sytem that is also SATA :(

@Everyone:

Could anyone suggest a program that will do what ghost is supposed to do but work better?

Hello All,

I *may* be on to something... It's tenuous, but it's all I got right now!

So, could someone please tell me how to take an ISO file and extract it, then re-create an ISO file again from what I just extracted?  So that the ISO makes a bootable CD?

I know that Winrar will open ISO's

And I knoe that I can use Nero to create an ISO from files, but when I burn a CD using that method it doesn't seem to be bootable?

Help?

Anyone.... Anyone.... Buehler?

L0KI

IsoBuster

MagicISO

UltraISO

Not sure what you need to do, but one of the above should be able to help.

OK Fellow Ghost refugees :) !

Here's the last ditch strategy.....

Some of the articles on this error that I've run across pointed to the fact that the F6 process was fraught with problems and that if the drivers you needed were actually *ON* the RE CD they would work.  (as opposed to loading the exact same drivers via the F6 process.)  This phenomenon was noticed by some guys who were fighting this same bug when trying to using the Nvidia RAID controllers in NForce 4 mobos.

So here was my thought.  I purchased Ghost 9.0 online so I downloaded an ISO that I burned to a CD to install and use.  

I still have the ISO.  

I used WinRar to look inside it and noticed that there is a big folder called OEM Drivers under I386/system32/drivers/.

In that folder of OEM drivers a is one for INTEL SATA.

In that folder are drivers for the older version of Intels SATA controllers.

My plan is to extract my stock ghost ISO and then replace the drivers in the INTEL SATA folder with the correct ones that came with my mobo, and then recreate the ISO and reburn it a CD.   I would then boot to this CD in the RE and try my luck.

I've been able to accomplish above but the CD I end up with is not bootable anymore so I must be missing something?

Help?

L0KI

Using UltraISO, put your bootable CD in your drive, then use the menu item *File* and choose *Open CD/DVD*--does the *Imgage* info box say *Bootable*?

You might then have to use *Tools* and select *Make CD/DVD Image...* to create an Iso file.  Manipulate that and then reload into UltraISO--still say *bootable*?

Hi LOKI,

You need a file called bootsect.bin to make your iso bootable. More on where to find it will follow later in this post. In Nero 6 it's a little tricky to do. In the Make Bootable CD dialog go to the Boot tab. In the Source of boot image data section choose "Image file". Point it to the file bootsect.bin. Now enable expert settings. Change kind of emulator to "No Emulation". Change number of boot sectors loaded to 4. On the ISO tab, use data mode "Mode 1". Change file system to "ISO 9660:1999".  Now click the "New" button and select your modified Recovery CD files. Now click the Burn button. Your disk should boot.

Before you try this ,please take time out to try the method of adding drivers to the Recovery CD I posted yesterday. I've never tried it in a situation like yours where there is an existing older driver on the Recovery CD. Please let me know if it works. If it doesn't work, you will find the file you need (bootsect.bin) in the folder C:\pebuilder\BartPE. This folder will only appear after you have done your first build with pebuilder.exe so your time will not have been wasted.

Good luck.

Thanks Mustang!

A couple of quick questions.....

1)  I have a *really* old cut (CD) of XP Home.  It's at SP0.  Will this work or will or do I have to go out and fork out the dosh for a new cut thats at SP2?

2) If I do need an SP2 CD is I think I remember a method of getting a new CD from an old and icluding updated files... I think it was called "Slipstream" or something like that.  Do you know anything about this proceedure?

You do need SP2. Visit http://www.reatogo.de for complete instuctions and download links for slipstreaming.

LOKI, fortunately this has already been done. If you make a ReatogoXPE CD containing the Ghost 9 plugin it's likely you will have a functioning recovery environment. You can now create Ghost images from Windows without errors and all you need is a recovery environment.

Hi Brian... Not sure what you mean?  Could you please explain a bit more?

L0KI wrote on Dec 4^th, 2006 at 3:31pm:

Hi Brian... Not sure what you mean?  Could you please explain a bit more?

Sure. Your problem is with the Ghost CD Recovery Environment. Your Ghost 9 works fine from Windows. ReatogoXPE is a Preinstalled Environment that will run a Ghost 9 plugin as well as a lot of other apps. So you may be able to restore your Ghost images from this environment as it's different from the Norton environment. Worth trying.

Details are in the links I posted.

Ok thanks for that...

So it looks like my meager options are now doubled  :P

1) my original approach to try and replace the Intel drivers in RE CD and recompile...

2) run ghost from a ReatogoXP bootable environment rather than the Ghost RE

I'll try and give the ReatogoXP/slipstream project a go tomorrow..... I'll report back with results.

LOKI, just in case the Mass Storage Driver Pack plugin doesn't have your SATA drivers, I'd also add your drivers (in a folder) to the yourdrive:\REATOGO-240\drivers\SCSIAdapter folder.

Thanks to Brian and Mustang.

Guys, I havent had a chance to dig into this yet... hoping to find a minute or two to look at it today at work but...

Just a quick question if you don't mind.

When I download RTGXP and compile the environment along with my new drivers etc... Do I have to do it on the actual computer I will run it on?  In other words is it system specific?

I'm asking because I'm at work and the system I'm having problems with is at home.  If it is system specific I wont even bother fidling with it at home

Thanks in Advance
Loki

LOKI, you can make your ReatogoXPE CD in any computer with the required OS and it should boot in any computer. It will even boot in a computer without a HD. So if you want to surf the net without a HD, that is possible.

You need Ghost 9 installed on the computer to build the Ghost 9 plugin. But you could build the basic ReatogoXPE files and folders in your work computer, bring these home and complete the plugin on your home computer. You can add plugins to the basic files and folders at any time as you only need to do the ReatogoXPE setup once.

When you look at Ghost 9 from the ReatogoXPE CD it is the WinXP version. The pretty blue one and not the RE one. So you can create images and do Copy Drive from the RE (this can't be done from the Symantec RE) as well as restore images of all partitions including the OS partition. Networking from ReatogoXPE is a dream compared with networking from the Symantec RE as it's just plain WinXP networking. Nothing new to learn.

Hello All!

Lt Loki reporting....

Unfortunately I'm being carried on my sheild instead of carrying my sheild!

My attempts to create a bootable CD have failed miserably.

I've tried using ReatogoXP and also Mustangs excellent guide stickied in this forum regarding adding drivers to the Symantec RE CD.

Both attempts end in *exactly* the same manner.  As soon as I hit the "build" button, I get a BSOD that flashes before my eyes.  All I have time to glimpse is "BAD_POOL_HEADER" and my system reboots.  I should also point out that this is true regardless of whether I burn to CD or just try ot create an ISO file.

I did a bit of googling on that error and one of the themes regarding that BSOD was bad memory.  I don't have bad memory.  I've tried com[letely new sticks of different brand, rating, maker, capacity, etc. to no avail.  Also I am able to play marathon sessions of COD2 amd MTW2 with nary a hiccup.  It's not bad RAM.

Anyone got any other thoughts?

Help Please

L0KI

If you haven't already, change the default behavior of Windows automatically re-booting when an error occurs--

--Right mouse click *My Computer*,
--select *Properties*,
--click the *Advanced* tab,
--press the *Select* button in the *Startup and Recovery* section,
--uncheck *Automatically restart* in *System failure*.

Now the system should *stop* on critical errors, and give you time to see the error message!

now *THAT* was a great tip! ;D  

I make a living suporting software and troubleshooting hardware and software problems, and I didn't know that!!

NightOwl gets a gold star by his name today!

Just wanted to check in and let everyone know I've found the problem!

It wasn't hardware (RAM) Whew!

It was Zone Alarm Pro!

uninstalled it and presto!  BartPE AWAY!!!!

I'll check back in and let everyone know if it actually works regarding Ghost and my earlier issue if it doesn't get too late tonight (gotta get in a little COD2 too ya know!)

L0KI

Oh...I like *gold stars*  ;) !

Actually--here's another one you might like--this suppresses the Windows boot splash screen that hides what's going on while the Windows OS is preparing to load--sometimes an error message is hidden behind it as well if it occurs during the loading process and the system *freezes*:

Go to the same place as above--except you're going to look at the top where is says *System startup*

--Press the *Edit* button
--Add the command line parameter */SOS* to the end of the line in *boot.ini* that starts your WinXP OS

Here's what mine looks like:


Quote:

[boot loader] timeout=10 default=multi(0)disk(0)rdisk(0)partition(1)\WINDOWS [operating systems] multi(0)disk(0)rdisk(0)partition(1)\WINDOWS="Microsoft Windows XP Professional" /noexecute=optin /fastdetect /SOS

Note:  that line that loads the WinXP Prof is all one line--the forum is *word-wrapping* that line!

Ok reporting back again...

Still no luck!  Even adding the right SATA RAID drivers to the recovery environment I get the error shown on page one of this thread, "THE ENGINE HAS NOT BEEN INITIALIZED"

So what I need to do, (I GUESS) is create an environment someone here had mentioned where I create a boot cd thats a PE recovery environment in which I can actually run GHOST 9.0 and not the RE.

Was that REATOGO?  Please correct if I am wrong but if so I did take a look at that before.   I actually tried that before Mustangs excellent guide stickied in this forum.  I gave up because of the BSOD problem I was having (hadn't figured that one out yet).

If I am right about REATOGO being the way to go, then could one of you gents give me a helping hand?

As I went thru the setup steps for REATOGO, the Ghost 9.0 plugin directions (the plugin was from a guy named FRODO) were a bit cryptic.  Could someone give me a more step by step for configuring that plug-in?

Thanks in advance for all the help on this guys!

LOKI,

Cryptic, yes, but it does cover all you need to know about installing the Ghost 9 plugin. Download and run two files.

http://radified.com/cgi-bin/YaBB/YaBB.cgi?board=general;action=display;num=1119240262;start=105#114

to say theyre cryptic is an understatement....

OK this is really getting old.  If I had a buck for every CD I've waisted....

So I've got a perfectly good REATOGO boot cd

with no plugin

Every time I try to enable the Ghost 9 plugin and build an ISO
I get the following error...

Can someone shed a little light on this?  Obviously I'm thick so please use small words and type slowly :)

Copying file "C:\rtgxp\REATOGO-240\plugin\Ghost9_autoHelp\Files\SHARED\EN\ROBOEX32.DLL" to "C:\rtgxp\REATOGO-240\ReatogoPE\Programs\Ghost9\SHARED\EN\ROBOEX32.DLL"
Copying file "C:\rtgxp\REATOGO-240\plugin\Ghost9_autoHelp\Files\SHARED\PQNotify.dll" to "C:\rtgxp\REATOGO-240\ReatogoPE\Programs\Ghost9\SHARED\PQNotify.dll"
Copying file "C:\rtgxp\REATOGO-240\plugin\Ghost9_autoHelp\Files\SHARED\PQScheduler.dll" to "C:\rtgxp\REATOGO-240\ReatogoPE\Programs\Ghost9\SHARED\PQScheduler.dll"
Copying file "C:\rtgxp\REATOGO-240\plugin\Ghost9_autoHelp\Files\SHARED\PQV2iAuto.dll" to "C:\rtgxp\REATOGO-240\ReatogoPE\Programs\Ghost9\SHARED\PQV2iAuto.dll"
Copying file "C:\rtgxp\REATOGO-240\plugin\Ghost9_autoHelp\Files\SHARED\PQV2iObj.dll" to "C:\rtgxp\REATOGO-240\ReatogoPE\Programs\Ghost9\SHARED\PQV2iObj.dll"
Copying file "C:\rtgxp\REATOGO-240\plugin\Ghost9_autoHelp\Files\TrayEXE.ini" to "C:\rtgxp\REATOGO-240\ReatogoPE\Programs\Ghost9\TrayEXE.ini"
Copying file "C:\rtgxp\REATOGO-240\plugin\Ghost9_autoHelp\Files\UTILITY\PartInNT.exe" to "C:\rtgxp\REATOGO-240\ReatogoPE\Programs\Ghost9\UTILITY\PartInNT.exe"
Copying file "C:\rtgxp\REATOGO-240\plugin\Ghost9_autoHelp\Files\UTILITY\Pqboot32.exe" to "C:\rtgxp\REATOGO-240\ReatogoPE\Programs\Ghost9\UTILITY\Pqboot32.exe"
Copying file "C:\rtgxp\REATOGO-240\plugin\Ghost9_autoHelp\Files\UTILITY\ptedit32.exe" to "C:\rtgxp\REATOGO-240\ReatogoPE\Programs\Ghost9\UTILITY\ptedit32.exe"
Copying file "C:\rtgxp\REATOGO-240\plugin\Ghost9_autoHelp\Files\UTILITY\RestoreMBR.exe" to "C:\rtgxp\REATOGO-240\ReatogoPE\Programs\Ghost9\UTILITY\RestoreMBR.exe"
DecompressOrCopy file "C:\Source\I386\SYS\ROBOEX32.DLL" to "C:\rtgxp\REATOGO-240\ReatogoPE\I386\SYSTEM32\SYS\ROBOEX32.DLL"
Error: SetupDecompressOrCopyFile() "C:\Source\I386\SYS\ROBOEX32.DLL" to "C:\rtgxp\REATOGO-240\ReatogoPE\I386\SYSTEM32\SYS\ROBOEX32.DLL" 3: The system cannot find the path specified.

anyone?

Never mind I got it....

OK so...

I have a reatogoXP executable environment on CD.  It boots and it runs ghost (not the RE).  In fact I'm typing this in it now!

Next hurdle.....

Since this environment is a bootable CD, it doesn't seem to let me restore *from* a CD/DVD.

I start ghost, it runs fine....up to the point I need to pick my V2i file.  Then I hit Browse and I get the file open dialogue box.  If I switch disks it seems to lock up.

Anyone know a way around this?

LOKI, unlike the Ghost 9 CD you can't remove ReatogoXPE. You will need two CD drives.

;D "OH THE HUMANITY!!!!"  ;D

Just Kidding!

First let me say thanks to Brian Mustang and NightOwl for all the great help and technical tidbits!

Late last night or rather early this morning I succesfully ran Ghost 9.0 on My Intel XBX2 mobo using the SATA RAID Hardaware.

The Idea of running Ghost in that Windows recovery environment (which also supports networking and USB devices!) is just awesome.

Special shout out to Frodo and Siegfried for their work on the REATOGO Ghost plugin.

Freeken Awesome!

To get it to go I copied the image file to an external USB drive and did it like that.  Only took about 8 minutes to "Get-ER-Done".

Going forward, now that I know Ghost will work on my hardware setup is to repartition my Raid 0 array to have one large primary drive and a smallish (6 Gb) drive I'll do nothing but keep my Base OS image on.

The real attraction to this whole setup is the flexability of the REATOGO environment that allows you to add custom drivers unique to your hardware.  Its almost future proof.

Anyways, thanks again everyone
L0KI

LOKI, that's great news. Ghost 9 is now functional for you. Would you mind posting your experiences in the BartPE thread with creating the CD . Pitfalls for a beginner!

Cultural learnings for make benefit etc....