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Rad Community Technical Discussion Boards (Computer Hardware + PC Software) >> Norton Ghost 15, 14, 12, 10, 9, + Norton Save + Restore (NS+R) >> Internal Error 2753 kills Ghost 9 installation. http://radified.com/cgi-bin/yabb2/YaBB.pl?num=1171882295 Message started by WaiGuo_Guizi on Feb 19th, 2007 at 4:51am |
Title: Internal Error 2753 kills Ghost 9 installation. Post by WaiGuo_Guizi on Feb 19th, 2007 at 4:51am
My attempts to re-install Ghost 9 are frustrated. When the installation is about 90% done, an error window appears, saying "Norton Ghost 9.0 Installer Information: Internal Error 2753. PQV2iSvc.exe". After I click the OK button, the installation terminates with nothing installed.
The reason I am re-installing Ghost 9 is that I moved my hard drive to a new motherboard. This mobo has a different chipset (Sis rather than Intel) from the old one. When I tried to boot into Windows XP Pro SP2 on the new mobo, the blue screen of death came up, repeatedly. So I had to re-install Windows XP Pro SP2 from the ground up. This process involved reformatting drive C:, so the Registry is totally new. However, the executable files from the old installation of Ghost 9 are still on the D: drive. I never got a chance to properly remove Ghost 9 before the re-installation. I've been reading some of the messages on other forums about this error message. Yes, I do have .NET Framework 1.1 installed (and 2.0 & 3.0), with all the updates that Microsoft suggests. I also installed all the updates to Windows XP Pro SP2 that Microsoft suggests. Does anyone have a clue about how to get past this obstacle? |
Title: Re: Internal Error 2753 kills Ghost 9 installation Post by WaiGuo_Guizi on Feb 19th, 2007 at 6:07am
Well, I've solved this one myself, with possibly a little help from Symantec. So I'll describe the solution here for any sod with the same question.
Browsing on the Web, I came across a reference to a Norton Removal Tool at http://tinyurl.com/mwnpe . As I ran this and saw its messages flashing across the screen, it seemed to me that it was only making changes to the Registry: a Registry that, in my case, must have been clear of any Norton keys when I first tried the re-installation, after reformatting the C: drive. So I wondered if the Norton Removal Tool had done anything to delete the old executable software for Ghost 9.0, left over on the D: drive. Looking at the D: drive, I saw that the whole directory structure and all files for Ghost 9 were still there. So I deleted them all. Thereafter Ghost 9 re-installed perfectly. Frankly, I believe the Norton Removal Tool did nothing: what was needed was the deletion of the old executables. |
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