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Rad Community Technical Discussion Boards (Computer Hardware + PC Software) >> Norton Ghost 15, 14, 12, 10, 9, + Norton Save + Restore (NS+R) >> Nortons Ghost 10 Live Update problems
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Message started by tallin on May 24th, 2007 at 3:16am

Title: Nortons Ghost 10 Live Update problems
Post by tallin on May 24th, 2007 at 3:16am
I am running Nortons Ghost 10 as my backup onto a Seagate Barracuda 160GB HD.

All is fine except for my attempt to have Live Update Express version 3.2.0.52 install 2929.3KB downloads recently offered. All is downloaded successfully, but I get two error messages within Live Update as follows:

Fatal error installation failed.

LU 1812 - Part update not applied, update failed.
LU 1806 - Error, all failed to install.


In Event Viewer there are the following two errors also:

Product: Norton Ghost 10 MisInstaller error, LinkID 23127 (error code 1603) Nortons Ghost Update error.

Product: Norton Ghost 10 ..Internal Error 2251.... Registry.
Source msiInstaller.


In researching the above errors and ID links I cannot resolve this due to lack of knowledge. There is however no reference on the relevant Microsoft sites mentioning specifically Nortons Ghost 10.

Could one of the experts help me out here if possible please?

Due to further research in trying to resolve this situation I have researched further Symantec Technical sites and have been told four different items, namely:

1. Ghost 10 is no longer supported.
2. My Ghost 10 is up to date. (The site scans this computer for Nortons running products)
3. Live Update is offering 2929.3kb update.   (Fatal error, unable to install)
4. Upgrade to Ghost 12 at a reduced cost.


I have also had a one on one chat with Abhishek at Symantec live technical support.  The Live update problem was not resolved. (Chat request ID 208794)
Now I am waiting on a detailed email response from Symantec Technical Support.

(Technical Support Incident # 070522-003631)

This has all been going on for over a month now, please can someone assist me from Symantec to resolve this situation.  I purchased your product on 9th January 2006, did not expect to have such trouble with updates and continual registration problems.  I already hold two registration keys for the one product due to problems 12 months after installation.

thank you.


Title: Re: Nortons Ghost 10 Live Update problems
Post by Brian on May 24th, 2007 at 5:38pm
tallin,

Any idea what the Live Update does? I did it on my son's computer and Ghost 10 didn't work any differently. Fine before and fine after.

Title: Re: Nortons Ghost 10 Live Update problems
Post by Ghost4me on May 24th, 2007 at 6:33pm

Brian wrote on May 24th, 2007 at 5:38pm:
Any idea what the Live Update does? I did it on my son's computer and Ghost 10 didn't work any differently. Fine before and fine after.


I have no idea, but see my previous thread with no responses:

Ghost 10.0.3 availabe via LiveUpdate

Title: Re: Nortons Ghost 10 Live Update problems
Post by tallin on May 24th, 2007 at 6:44pm

John. wrote on May 24th, 2007 at 6:33pm:

Brian wrote on May 24th, 2007 at 5:38pm:
Any idea what the Live Update does? I did it on my son's computer and Ghost 10 didn't work any differently. Fine before and fine after.


I have no idea, but see my previous thread with no responses:

Ghost 10.0.3 availabe via LiveUpdate


I suggest you google it and read all about it, Ghost 10 does not work if you don't have Live Update it is part of that softwares download.  Frankly I am floored neither of you know what it is?  :-[

Thanks for your posts, but I thought I would get a fix on this forum not a request for knowledge!

kind regards,

http://service1.symantec.com/SUPPORT/sharedtech.nsf/docid/1999121613163206?Open&prod=Norton%20Ghost&ver=10%2E0&csm=no&src=hho_web_nam&seg=hho

http://www.google.com.au/search?sourceid=navclient&aq=t&ie=UTF-8&rlz=1T4GGLJ_enAU216AU216&q=Live+update+symantec



Title: Re: Nortons Ghost 10 Live Update problems
Post by Ghost4me on May 24th, 2007 at 6:58pm
I think you misread both Brian's and my comments.  I know what LiveUpdate does.  It's an integral part of all Symantec consumer products for updating their software.

My statement was that I don't know what fixes etc are in the 10.0.3.20387 update, not what the LiveUpdate itself is.

For some reason, Symantec has never publicized what is fixed in their updates.

Title: Re: Nortons Ghost 10 Live Update problems
Post by Brian on May 24th, 2007 at 6:58pm
tallin,

With respect, you haven't provided any more information. We know what Live Update does but we don't know what this particular update does for Ghost 10. Does it make it better or worse? Symantec doesn't tell us what the update is supposed to fix.

As my Ghost 10 was working perfectly, how was the update going to make it work better?

Title: Re: Nortons Ghost 10 Live Update problems
Post by Ghost4me on May 24th, 2007 at 7:36pm

tallin wrote on May 24th, 2007 at 3:16am:
Fatal error installation failed.

LU 1812 - Part update not applied, update failed.
LU 1806 - Error, all failed to install.

In Event Viewer there are the following two errors also:
Product: Norton Ghost 10 MisInstaller error, LinkID 23127 (error code 1603) Nortons Ghost Update error.
Product: Norton Ghost 10 ..Internal Error 2251.... Registry.
Source msiInstaller.

The fact that you are having these kinds of errors indicates some serious is wrong beyond just a LiveUpdate issue.  My recommendation (maybe you've already had this one from Symantec) is the following:

1. Uninstall Norton Ghost
2. Reboot
3. Download the Norton Removal Tool and run it (look for instructions on the Symantec website)
4. Reboot
5. Install Norton Ghost 10 from scratch.
6. Run Live Update in interactive mode (change it in Control Panel).

The only reason you may not want to run the Norton Removal Tool is that it will clean up the registry of ALL Symantec products, so if you have Norton AntiVirus as well, it will affect it.

Bottom line, the error messages (MSI etc) indicate some other type of problem that is above and beyond just a Ghost error.

Title: Re: Nortons Ghost 10 Live Update problems
Post by tallin on May 24th, 2007 at 9:11pm

John. wrote on May 24th, 2007 at 6:33pm:

Brian wrote on May 24th, 2007 at 5:38pm:
Any idea what the Live Update does? .



Brian wrote on May 24th, 2007 at 5:38pm:
tallin,

Any idea what the Live Update does?


I must be from another planet misreading the above quotes, as they distinctly ask what Live Update does.

However thank you for your advice.  As you can't find out what is included in the update I referred to in my first post, how would I know?  I have no idea whether it will make my Ghost 10 version 8400 run any better. As your quote below states, you answer your own question to me.  


John. wrote on May 24th, 2007 at 6:58pm:
 I know what LiveUpdate does.  It's an integral part of all Symantec consumer products for updating their software.

My statement was that I don't know what fixes etc are in the 10.0.3.20387 update, not what the LiveUpdate itself is.

For some reason, Symantec has never publicized what is fixed in their updates.


Yes I certianly have had that your good advice (#1 through #6) told to me by Symantec Technical, but that is the easy way out for them as I mentioned my Ghost 10 is fine, I just cannot install that update of 2929.3kb.

I have no other Norton's product thankfully on this computer so the Norton Removal tool will not affect other software.

However the problem will all be solved on 5th June as this morning I have ordered another Disk Drive 80GB.  As a test case only my tech who knows more than I do will transfer E:\Drive (Ghost Drive) to the new HD to make sure it works. Then attempt to fix Live Update in the process during his visit.  If that does not work he will then uninstall and reinstall Norton's Ghost 10 as he thinks like you that will solve the Live Update problem.  He will also register the new installation as that in itself can be stressful to say the least.

If you are referring to those errors in Event Viewer that are in my initial post - I have no idea what they would be, but I can tell you my computer is running so well and so is Ghost 10, with only the one obvious problem that I cannot install the update with Live Update.

Hope this explains my thoughts from this end
 


Title: Re: Nortons Ghost 10 Live Update problems
Post by Brian on May 24th, 2007 at 9:20pm

tallin wrote on May 24th, 2007 at 9:11pm:
do will transfer E:\Drive (Ghost Drive) to the new HD to make sure it works.

tallin,

Is WinXP installed in your E: drive? Which OS is the C: drive?

Title: Re: Nortons Ghost 10 Live Update problems
Post by tallin on May 24th, 2007 at 9:53pm

Brian wrote on May 24th, 2007 at 9:20pm:

tallin wrote on May 24th, 2007 at 9:11pm:
do will transfer E:\Drive (Ghost Drive) to the new HD to make sure it works.

tallin,

Is WinXP installed in your E: drive? Which OS is the C: drive?


The E:\Drive is a mirror image of C:\ done by Ghost in incremental backups daily with a full image back up weekly.  The only reason for E:\Drive is for Ghost to backup onto it.  When I go away I lock it in the safe in case someone should get in.  That way I should always have my entire computer safely locked away.

Thanks for your interest, what are you aiming at asking that question?

Best regards,

Windows XP SP/2,
Pentium 4Intel P4, 3.0GHZ PRESCOTT ASUS P4S800-MX MOTHERBOARD,
RAM 1024MB,
WESTERN DIGITAL 7200RPM
SONY, 3.5 FLOPPY DRIVE
80GB, HARD DRIVE
160GB SEAGATE INTERNAL REMOVABLE E:\DRIVE
NORTONS GHOST 10
LITEON DVD+/-R/RW,
16XBURNERDUAL LAYER,
D-LINK DSL 200 MODEM

Title: Re: Nortons Ghost 10 Live Update problems
Post by El_Pescador on May 24th, 2007 at 10:16pm

tallin wrote on May 24th, 2007 at 9:11pm:

Brian wrote on May 24th, 2007 at 5:38pm:
"... Any idea what the Live Update does?..."

"... I must be from another planet misreading the above quotes, as they distinctly ask what Live Update does..."

In this little corner of my planet, I instantly interpret 'the' as a singularity in the expression above.  Remove 'the' and I would then agree with the interpretation on your planet ;)

EP :'(

Title: Re: Nortons Ghost 10 Live Update problems
Post by Brian on May 24th, 2007 at 11:24pm

tallin wrote on May 24th, 2007 at 9:53pm:
what are you aiming at asking that question?

I was hoping that your OS wasn't installed in the E: drive as you could have had problems restoring the image. Your setup is fine.

Unfortunately, having your second HD locked in a safe doesn't guarantee that you will be able to make a HD that will be bootable in another computer if your main computer is stolen. But it's good thing to do. At least you will be able to recover your data files.

Title: Re: Norton's Ghost 10 Live Update problems
Post by tallin on May 24th, 2007 at 11:47pm

Brian wrote on May 24th, 2007 at 11:24pm:

tallin wrote on May 24th, 2007 at 9:53pm:
what are you aiming at asking that question?

I was hoping that your OS wasn't installed in the E: drive as you could have had problems restoring the image. Your setup is fine.

Unfortunately, having your second HD locked in a safe doesn't guarantee that you will be able to make a HD that will be bootable in another computer if your main computer is stolen. But it's good thing to do. At least you will be able to recover your data files.


Well I must thank you for your posts.  There is not much likelihood of anything being stolen here as I live in a secure gated community, but it is better than having no backup at all wouldn't you agree?

El_Pescador takes life very seriously so I just went along with him.  We all make mistakes, but being able to admit to it is the answer without being rude!  He did not try to offer a solution to any of my worries instead just castigated me and left!

Out of interest, what Ghost have you got and what do you back up onto?  I was not thinking the computer would be stolen, just that someone may get in and muck around on it - OR that the original HD may fail so that way I could buy a new HD, internal and with my E:\Drive transfer the image onto the new internal HD.

thanks again, kind regards

Title: Re: Nortons Ghost 10 Live Update problems
Post by Ghost4me on May 24th, 2007 at 11:51pm

tallin wrote on May 24th, 2007 at 10:30pm:
You win, I am only a poor Australian! Should I now get down on my knees and say sorry?


Aussies always welcome here.  Some of my best friends are Aussies!

I had thought somehow we misunderstood each other regarding LiveUpdate.

But I agree, if it's working great, don't fix it for now.  And please post back with your results of the new drive and if the Ghost problem pops up again.  I'm here to learn from others experiences, so feel free to contribute yours.

Title: Re: Norton's Ghost 10 Live Update problems
Post by Brian on May 25th, 2007 at 12:10am

tallin wrote on May 24th, 2007 at 11:47pm:
what Ghost have you got and what do you back up onto?  

I've used all the Ghosts although my favourite is Ghost 9. I'm thinking of changing to Symantec Backup Exec System Recovery, not because I think it will do a better backup, but there are a few features I'd like to play with. I backup similarly to your regimen. Weekly baselines with daily incrementals, written to a second HD. Every week or two I copy a backup image from the second HD to an external HD for redundancy. I'd copy a backup image to DVD every 6 to 12 months but my heart is not in that backup.

Title: Re: Norton's Ghost 10 Live Update problems
Post by tallin on May 25th, 2007 at 12:26am

Brian wrote on May 25th, 2007 at 12:10am:

tallin wrote on May 24th, 2007 at 11:47pm:
what Ghost have you got and what do you back up onto?  

I'd copy a backup image to DVD every 6 to 12 months but my heart is not in that backup.


Never mind, you are doing a good job as things stand.  Thanks for the info, interesting how and what others do.

Talk after the 5th

best regards,

Title: Re: Nortons Ghost 10 Live Update problems
Post by NightOwl on May 25th, 2007 at 12:33am
tallin


Quote:
What a nice friendly post Ghost4me.

I think you will find the folks here to be fairly *mellow*--we enjoy a bit of friendly *prodding and poking* at our various firmly held beliefs, but mostly in fun!

Your comments seemed a little harsh:


Quote:
This has all been going on for over a month now, please can someone assist me from Symantec to resolve this situation.

and

Thanks for your posts, but I thought I would get a fix on this forum not a request for knowledge!


We're kind of a *self-help* group of dedicated users--sorry, only *nbree* is a Symantec engineer--and only for the DOS based retail and corporate versions of Ghost, not the Windows based Ghost 9, 10, Save & Restore, or Ghost 12!

Title: Re: Nortons Ghost 10 Live Update problems
Post by Ghost4me on May 25th, 2007 at 8:55am

tallin wrote on May 24th, 2007 at 3:16am:
Fatal error installation failed.
LU 1812 - Part update not applied, update failed.
LU 1806 - Error, all failed to install.

In Event Viewer there are the following two errors also:
Product: Norton Ghost 10 Msi Installer error, LinkID 23127 (error code 1603) Nortons Ghost Update error.

Product: Norton Ghost 10 ..Internal Error 2251.... Registry.
Source msi Installer.


From the above message, my suspicion is that you are having a MSI Installer problem, and not a problem with the Ghost update itself.

http://en.wikipedia.org/wiki/Windows_Installer

Microsoft provides a utility called Windows Installer CleanUp Utility which can clean partial or failed installations that use the Microsoft installer (in your case the Ghost update).
http://support.microsoft.com/kb/290301

There's also an update called version 3 of the Windows Installer 3.0 Redistributable which you might want to look at.

If indeed your problem is with the partial/failed installation with MSI installer, that could explain why Symantec support isn't (but should be) familiar with it.


Title: Re: Nortons Ghost 10 Live Update problems
Post by tallin on May 25th, 2007 at 5:13pm
First and foremost here this is getting out of my league so to speak.  I am only basically knowledged in this area so bare with me if you can as some questions I ask maybe distinctly basic to you.

I am running WindowsXP/SP2 and showing in Add and Remove Windows Installer 3.1 (KB893803)

Thanks again for your interest and your post.  I agree with you my problem is one of two things, a MSI installer problem or Ghost itself as stated on the following site.

http://service1.symantec.com/support/sharedtech.nsf/docid/2005072716150213?OpenDocument

From the following site given in your last post I find

http://support.microsoft.com/?id=893803

Error 1642 (ERROR_PATCH_TARGET_NOT_FOUND) is returned even if only one Windows Installer 2.0-style inapplicable patch is being applied.

Error explanation 1642
ERROR_PATCH_TARGET_NOT_FOUND 1642 The installer cannot install the upgrade patch because the program being upgraded may be missing or the upgrade patch updates a different version of the program. Verify that the program to be upgraded exists on your computer and that you have the correct upgrade patch.

From your next site given in your last post I find the following:

http://www.microsoft.com/downloads/details.aspx?FamilyID=5fbc5470-b259-4733-a914-a956122e08e8&displaylang=en

System Requirements
Windows XP Service Pack 2 contains Windows Installer 3.0 and therefore can't be installed or upgraded by this redistributable.

Question?  If you think it is the MSI Installer problem can it be uninstalled from Add and Remove and reinstalled like most programs that have become corrupted so to speak.

kind regards,


Title: Re: Nortons Ghost 10 Live Update problems
Post by Ghost4me on May 25th, 2007 at 5:38pm
I don't think you can uninstall/reinstall the MSI Installer.  I just opened my Add/Remove Programs from my control panel, and it wasn't there. I think if you wanted to install the MIS Installer 3.1 it would just install on top of the 3.0 version.  However, I wouldn't even try to update to 3.1 if you already have 3.0.

Again, if everything is working great, you can always just wait.

However, what you could do now is to download and install the Windows Installer Cleanup utility and then run it.  It gives you a list of software that has been installed.  Note, when I run the program, it lists Norton Ghost 10.03.0.20387.  If I had previously uninstalled Ghost and I STILL saw it in this list, I would select that entry and let the Utility remove the fragments for it.  (If you don't select anything or tell it to remove anything, nothing is done.)

In your case, just look for something unusual that you thought had already been uninstalled or looked suspicious.

I just think that there is something left-over from previous attempts at the update patch install and that's why it keeps failing.

The Installer Cleanup Utility is just to help give you clues as to what might be wrong.  I think you mentioned you didn't want to un-install and then re-install Ghost, so if that's still true, running the Utility may not ultimately help.  Just give you some ideas.

Title: Re: Nortons Ghost 10 Live Update problems
Post by tallin on May 25th, 2007 at 6:00pm

John. wrote on May 25th, 2007 at 5:38pm:
I think if you wanted to install the MIS Installer 3.1 it would just install on top of the 3.0 version.  However, I wouldn't even try to update to 3.1 if you already have 3.0.

Again, if everything is working great, you can always just wait.

However, what you could do now is to download and install the Windows Installer Cleanup utility and then run it.  It gives you a list of software that has been installed.  Note, when I run the program, it lists Norton Ghost 10.03.0.20387.  If I had previously uninstalled Ghost and I STILL saw it in this list, I would select that entry and let the Utility remove the fragments for it.  (If you don't select anything or tell it to remove anything, nothing is done.)

In your case, just look for something unusual that you thought had already been uninstalled or looked suspicious.

I just think that there is something left-over from previous attempts at the update patch install and that's why it keeps failing.

The Installer Cleanup Utility is just to help give you clues as to what might be wrong.  I think you mentioned you didn't want to un-install and then re-install Ghost, so if that's still true, running the Utility may not ultimately help.  Just give you some ideas.


Thanks for your post.

As mentioned in my last post in Add and Remove I am running Windows Installer 3.1 (KB893803)

I have run Installer Cleanup Utility and it shows nothing in there that needs to be uninstalled.

There are these two following entries that could help you, but I do not know what they are for!

ALL USERS SYMANTEC KB-Doc ID 2003093015493306 (1.0.0.1)
ALL USERS SYMANTEC Technical Support Web Controls (3.1.0)

best regards,

Title: Re: Nortons Ghost 10 Live Update problems
Post by Ghost4me on May 25th, 2007 at 6:50pm

tallin wrote on May 25th, 2007 at 6:00pm:
There are these two following entries that could help you, but I do not know what they are for!
ALL USERS SYMANTEC KB-Doc ID 2003093015493306 (1.0.0.1)
ALL USERS SYMANTEC Technical Support Web Controls (3.1.0)


I don't have either of those listed in mine.  

However I looked up the first one (ALL USERS SYMANTEC KB-Doc ID 2003093015493306 (1.0.0.1) )with Google and found this:
http://service1.symantec.com/SUPPORT/nav.nsf/docid/2003093015493306
Looks like it is related to activation.  


ALL USERS SYMANTEC Technical Support Web Controls (3.1.0)[/quote]
I don't know what this one is, but it sounds like it might be some sort of remote-control software that Symantec uses to remotely take over your pc to diagnose problems.  Maybe you had tech support do that.

Bottom line I still don't know exactly what is wrong. The only way to really clean it up (if you want to do this):

0. First take a good independent backup image with Ghost 10 and verify it.
1. Uninstall Ghost 10
2. Run Norton Removal Tool
3. Run Windows Installer Cleanup tool and cleaup any leftover Symantec, Norton entries.
4. Use Windows Explorer and Windows search function to manually look for folders that have Symantec, Norton, etc in them and delete them.
5. Reinstall Ghost 10
6. Run Live Update to update Ghost to 10.03

Title: Re: Nortons Ghost 10 Live Update problems
Post by tallin on May 25th, 2007 at 7:40pm
Good to get your advice -

No, Symantec have never taken over my system to correct anything, I know what you mean, and use Logmein from time to time, but it is nothing to do with Symantec.

The Activation item - well I have no idea about it.

Yes, you are correct about your "Bottom line."  On June 5th after E:\Drive (Ghost Drive) has been successfully transferred to a new HD by my technician to see if this image software does really work, he will then uninstall and reinstall Ghost hoping the problem will be fixed.

I have printed out your "Bottom Line" method to give to him to see if that will be his method in finally correcting the error.

Thanks again for your time and effort.

Title: Ghost4me - Nortons Ghost 10 Live Update problems
Post by tallin on May 26th, 2007 at 12:56am
Hi,

Just an update on your advice to me earlier today.

I have successfully followed your "Bottom line" advice and all is now well.  Live Update worked well with version 10.0.3.20387 of Ghost 10 installed.

ALL USERS SYMANTEC Technical Support Web Controls (3.1.0)  was left installed after I ran Nortons Removal Tool, but I deleted it when running Windows Installer clean up tool.

Activation was accomplished easily, so all is now well that ends well.

I would like to thank you so much for all your help.  Now I have more confidence with the program if it happens again I will know what to do.

Does this site take donations?

All the best to you, I hope Brian reads this as he did ask me to post back with results of my visit to my tech on 5th June.

best regards,  ;)

Title: Re: Nortons Ghost 10 Live Update problems
Post by Ghost4me on May 26th, 2007 at 6:58am
Tallin, so glad to hear you got it working.  Sometimes a "clean" install is the only way to get things going again.  Symantec created that Norton-Removal-Tool because their normal uninstall unfortunately doesn't always remove everything.  The manual removal of the folders helps ensure you don't have any leftovers before the reinstall.


Quote:
Does this site take donations?

Just visit often and contribute to the conversation and see if you can help someone else.  As NightOwl said, this is a self-help forum group.  So we all learn from each other and try to help each other if we can.

By the way, if you didn't notice from Brian's profile, he's also a Aussie bloke.   :)

Title: Re: Nortons Ghost 10 Live Update problems
Post by tallin on May 26th, 2007 at 4:39pm
Hi Again,

Thought I was out of trouble but find the message below in Event log.

I have tried twice to "Backup Now" all goes smoothly until near the end of the hour with the following message:


Quote:
Description: Error EC8F17B7: Cannot create recovery points for job: Recovery point of C:\. Error EA390719: Target disk full.
Details: 0xEA390719
Source: Norton Ghost


Further research on Symantec's Technical site as follows:


Quote:
Error: "Error EC8F17B7: Cannot create recovery points for job: Recovery point of C:\"When you schedule an incremental backup or as the backup takes place, you see one or more of the following error messages:

"Error EC8F17B7: Cannot create recovery points for job: Complete System Backup"



Quote:
Several causes exist for these messages:

Hard drive problems, such as file system errors or bad sectors
To prevent this problem, make sure that you check the option "Ignore bad sectors during copy" while the Backup Wizard is in progress.
Multiple USB devices that are connected to the computer  ( I have my webcam only)
Disconnect all devices except for the USB destination hard drive.

The E:\Drive is not full, it is set as follows:

Optimize Recovery Point Storage

Used space 111.698.202.624. bytes (104.0GB)
Free Space 48.341.037.056 bytes (45.0GB)

Capacity: 160.039.239.680GB Ghost E:\ Drive
Space Used for recovery point storage 0 bytes 0 bytes

Options

Storage Location E:\Drive
Space currently used for recovery points storage 0 bytes

Have Enabled monitor disk space usage for recovery points storage.
Threshold amount of disk space to use for recovery storage 105.8 GB

Automatically Optimize Storage Enabled

Also following the manual in troubleshooting I have been into Services and although Nortons Ghost was showing on Automatic, I restarted it.  (When I did this I saw in systems tray a notification from Ghost that "Cannot connect with Agent"
I then restarted in Services again but did not get that same notice.

In Systems Tray the ghostie icon is "Nortons Ghost is ready"

There are currently no recovery points in Storage location Ghost Drive (E:\)
All were lost in the reinstall although I remember enabling during reinstall to save them.

I think  (that is only my opinion) my manual deletion of all Folders referring to Symantec/Nortons during the process of uninstall and reinstall wiped those Recovery points.  You comments please.

I do have one independent full backup image verified and sitting on my desktop (25GB) and yes I know if my hard disk should fail I am in real trouble, but when I saved  before the uninstall and reinstall I was glad I put it there and not in E:\Drive.  This I know is not recommended, but other than putting it on E:\ where else could I have put it?

If help can be offered I would most appreciate it

kind regards,


Title: Re: Nortons Ghost 10 Live Update problems
Post by Brian on May 26th, 2007 at 4:42pm
Blokes and shielas.

Title: Re: Nortons Ghost 10 Live Update problems
Post by Ghost4me on May 26th, 2007 at 5:12pm

tallin wrote on May 26th, 2007 at 4:39pm:
Description: Error EC8F17B7: Cannot create recovery points for job: Recovery point of C:\. Error EA390719: Target disk full.
Details: 0xEA390719
Source: Norton Ghost

Used space 111.698.202.624. bytes (104.0GB)
Free Space 48.341.037.056 bytes (45.0GB)

Capacity: 160.039.239.680GB Ghost E:\ Drive
Space Used for recovery point storage 0 bytes 0 bytes


Is there any way you can free up more space on E:?  Ghost won't delete an old recovery point until it finishes storing the new one, so you need lots of space.  Plus ideally you would want to have at least 2 or 3 complete recovery points on the drive.  

Title: Re: Nortons Ghost 10 Live Update problems
Post by tallin on May 26th, 2007 at 7:39pm
Thanks for your reply.

Since I posted earlier to you I had to go out, but before I left I decided to defrag E:\.  What a shock I got.  I will post within this thread the result as there is no attachment option that I can see.

How do I free more space on E\ Drive please, I have tried everything I understand to do this.

Why would E\Drive be so fragmented and why will it not defrag properly I wonder?

Kind regards,

Auslogics Disk Defrag
Last Time Defragmentation: 27/05/2007 7:41:25 AM
Disk: Ghost Drive (E), NTFS
Defragmentation Summary  
   
Auslogics Disk Defrag Version  1.1.2.208 (diskdefrag.exe)  
Disk Size  149.05 GB  
Free Size  45.02 GB  
Clusters  39072080  
Sectors per cluster  8  
Bytes per sector  512  
Started defragmentation at  27/05/2007 7:41:25 AM  
Completed defragmentation at  27/05/2007 7:50:47 AM  
Elapsed time  00:09:21  
Total Files  268  
Total Directories  25  
Fragmented File Count  33  
Defragmented File Count  31  
Skipped File Count  2  
Fragmentation Before  55.26%    
Fragmentation After  51.13%    

Defragmentation Details
File Name Fragments Clusters Size Result
E:\Ghost Points\C_Drive001.v2i 32 32367554 / 44611778 46.71 GB free space not found
E:\Ghost Points\C_Drive013.v2i 7 22876430 / 30608110 29.49 GB free space not found

E:\Ghost Points\C_Drive013_i002.iv2i 8 5670475 / 5695147 96.38 MB OK
E:\Ghost Points\C_Drive013_i003.iv2i 3 5695147 / 5765739 275.75 MB OK
E:\Ghost Points\C_Drive013_i004.iv2i 2 6263 / 16023 38.13 MB OK
E:\Ghost Points\C_Drive013_i006.iv2i 2 16023 / 32567 64.63 MB OK
E:\Ghost Points\C_Drive013_i008.iv2i 2 5765739 / 5794187 111.13 MB OK
E:\Ghost Points\C_Drive013_i010.iv2i 3 5794187 / 5841963 186.63 MB OK
E:\Ghost Points\C_Drive013_i011.iv2i 2 5841963 / 5915627 287.75 MB OK
E:\Ghost Points\C_Drive013_i012.iv2i 4 5915627 / 5980683 254.13 MB OK
E:\Ghost Points\C_Drive013_i013.iv2i 2 5980683 / 6075883 371.88 MB OK
E:\Ghost Points\C_Drive013_i014.iv2i 2 6075883 / 6190251 446.75 MB OK
E:\Ghost Points\C_Drive013_i016.iv2i 2 6190251 / 6207467 67.25 MB OK
E:\Ghost Points\C_Drive013_i019.iv2i 2 6207467 / 6289803 321.63 MB OK
E:\Ghost Points\C_Drive013_i024.iv2i 2 6289803 / 6348043 227.50 MB OK
E:\Ghost Points\C_Drive013_i031.iv2i 2 6348043 / 6397163 191.88 MB OK
E:\Ghost Points\C_Drive013_i037.iv2i 2 6397163 / 6436107 152.13 MB OK
E:\Ghost Points\C_Drive013_i046.iv2i 2 6436107 / 6510507 290.63 MB OK
E:\Ghost Points\C_Drive013_i055.iv2i 2 6510507 / 6591531 316.50 MB OK
E:\Ghost Points\C_Drive013_i059.iv2i 4 6591531 / 6617515 101.50 MB OK
E:\Ghost Points\C_Drive013_i060.iv2i 2 6617515 / 6688267 276.38 MB OK
E:\Ghost Points\C_Drive013_i061.iv2i 8 6688267 / 6736395 188.00 MB OK
E:\Ghost Points\C_Drive013_i062.iv2i 2 6736395 / 6753739 67.75 MB OK
E:\Ghost Points\C_Drive013_i064.iv2i 2 6753739 / 6801419 186.25 MB OK
E:\Ghost Points\C_Drive013_i076.iv2i 2 6801419 / 6851883 197.13 MB OK
E:\Ghost Points\C_Drive013_i093.iv2i 3 6851883 / 6904171 204.25 MB OK
E:\Ghost Points\C_Drive013_i109.iv2i 2 6904171 / 6968939 253.00 MB OK
E:\Ghost Points\C_Drive013_i135.iv2i 2 6968939 / 7029259 235.63 MB OK
E:\Ghost Points\C_Drive013_i141.iv2i 2 7029259 / 7104331 293.25 MB OK
E:\Ghost Points\C_Drive013_i160.iv2i 2 7104331 / 7123435 74.63 MB OK
E:\Ghost Points\C_Drive013_i172.iv2i 2 7123435 / 7183403 234.25 MB OK
E:\Ghost Points\C_Drive013_i180.iv2i 2 7183403 / 7258123 291.88 MB OK
E:\Ghost Points\ 4 4065 / 4087 0 bytes OK

Auslogics Pty Ltd -


Title: Re: Nortons Ghost 10 Live Update problems
Post by Ghost4me on May 26th, 2007 at 8:28pm
Maybe Brian knows what's going on.  I'm not sure but:

When you uninstalled Ghost and used the Norton Removal Tool, I think your Ghost-catalog was also deleted.  So, after you re-install Ghost, it is not going to recognize or acknowledge any of the old Recovery Points in the catalog. (You could still do an emergency restore using them, but they're not known I don't think)

Personally, I would delete everything in E:\Ghost Points\ folder and create a new definition from scratch.

Also, start/run/cmd and then chkdsk e: /f to run chkdsk on e:

Any other ideas or suggestions Brian?

Title: Re: Nortons Ghost 10 Live Update problems
Post by tallin on May 26th, 2007 at 9:26pm

John. wrote on May 26th, 2007 at 8:28pm:
Maybe Brian knows what's going on.  I'm not sure but:

(You could still do an emergency restore using them, but they're not known I don't think)

Personally, I would delete everything in E:\Ghost Points\ folder and create a new definition from scratch.

Also, start/run/cmd and then chkdsk e: /f to run chkdsk on e:

Any other ideas or suggestions Brian?


Hi and thanks for your post.

I did the chkdsk on E\ drive and the following is the result:

156288320 totao disk space
109008336KB in 256 files
144KB in 32 indexes
0 KB in bad sectors
71783KB in use by system
65536Kb occupied by logfile
4728056 available on disk
4096bytes in each allocation disk
39072080 total allocation units on disk
11802014 allocation units available on disk

In E\Ghost points folder there are 190 objects, one of which is a Symantec Recovery disk file.  Others are image files 11/5/2007 - 25/5/2007.

Is "Emergency restore" the same as Emergency recover that is shown in the Ghost 10 Manual for me to follow please?

"Creating a new definition from scratch" - That is not in my manual, is there another term for it please? if not how do I do it? There is the following in the index, could it be the same? "Creating recovery points specifying default storage location"

I am sorry for so many questions, but I am not knowledged other than following the Ghost Manual or yourself up to this point.

regards,



Title: Re: Nortons Ghost 10 Live Update problems
Post by Ghost4me on May 26th, 2007 at 9:37pm
Yes, "Emergency restore" is same as "Emergency Recovery CD".  Sorry.

In chapter 5, page 49 of Ghost 10 manual, look at "defining a new backup".  You could create a new folder on e: called "Ghost10backups" and then use that folder for your new backup definition.

Title: Re: Nortons Ghost 10 Live Update problems
Post by Ghost4me on May 26th, 2007 at 9:39pm
4728056 available on disk

As I read this, you only have 4.7 gigabytes available.  Is that correct?

Title: Re: Nortons Ghost 10 Live Update problems
Post by tallin on May 26th, 2007 at 9:54pm

John. wrote on May 26th, 2007 at 9:37pm:
Yes, "Emergency restore" is same as "Emergency Recovery CD".  Sorry.

In chapter 5, page 49 of Ghost 10 manual, look at "defining a new backup".  You could create a new folder on e: called "Ghost10backups" and then use that folder for your new backup definition.


One other thought I could restore my system back before I uninstalled Ghost, that way I could pick up the cataloge missing and then uninstall and reinstall over again?

Bye the way, out Manuals are different as my "Define a new backup" is in Chapter 5 but on page 34!  Many thanks however.

Defining a new backup does not work for me as it goes through the motions and then tells me at the end of it after about 57 minutes that "there is not enough disk space to complete the backup."

I guess you mean delete all those Ghost points (103GB) in E\drive first, will that free up more space?

Also, I only need 25MB for a complete image backup as it is sitting on my desktop in a folder as the Independent backup image done before the ghost uninstall and reinstall.



Title: Re: Nortons Ghost 10 Live Update problems
Post by tallin on May 26th, 2007 at 10:02pm

John. wrote on May 26th, 2007 at 9:39pm:
4728056 available on disk

As I read this, you only have 4.7 gigabytes available.  Is that correct?


Sorry I missed this post in the flurry of prompt service offered by you Ghost4me

I guess so if that is what it say's, but I will check again.

Free space on disk is 48.341.045.248 bytes

How do I free it up I have tried everything?

Title: Re: Nortons Ghost 10 Live Update problems
Post by Ghost4me on May 26th, 2007 at 10:02pm

Quote:
One other thought I could restore my system back before I uninstalled Ghost, that way I could pick up the cataloge missing and then uninstall and reinstall over again?  

I seriously doubt that would work.  You don't really need to catalog; you can manually select a backup to restore.


Quote:
Defining a new backup does not work for me as it goes through the motions and then tells me at the end of it after about 57 minutes that "there is not enough disk space to complete the backup."

Because you have only 5.7 gb left on your drive from the way I read the chkdsk.


Quote:
I guess you mean delete all those Ghost points (103GB) in E\drive first, will that free up more space?

Yes, delete the ones you don't need.  Look at the dates of them and save the backups you need, such as the most current one.


Quote:
Also, I only need 25MB for a complete image backup as it is sitting on my desktop in a folder as the Independent backup image done before the ghost uninstall and reinstall.  

I'm sure you meant 25GB not 25MB,  right?

Title: Re: Nortons Ghost 10 Live Update problems
Post by tallin on May 26th, 2007 at 10:11pm


Quote:
Defining a new backup does not work for me as it goes through the motions and then tells me at the end of it after about 57 minutes that "there is not enough disk space to complete the backup."

Because you have only 5.7 gb left on your drive from the way I read the chkdsk.

That is correct the way you read that chkdsk


Quote:
I guess you mean delete all those Ghost points (103GB) in E\drive first, will that free up more space?

Yes, delete the ones you don't need.  Look at the dates of them and save the backups you need, such as the most current one.

How many would you suggest I keep please?


Quote:
Also, I only need 25MB for a complete image backup as it is sitting on my desktop in a folder as the Independent backup image done before the ghost uninstall and reinstall.  

I'm sure you meant 25GB not 25MB,  right?

Yes of course I did mean 25GB.....sorry



Title: Re: Nortons Ghost 10 Live Update problems
Post by Ghost4me on May 26th, 2007 at 10:21pm

*.v2i are the full backups (should be large file size)
*.iv2i are the incremental backups (should be small file size)


Quote:
How many would you suggest I keep please?


At least one full backup (that would be one called C_Drive0xx.v2i where xx is the sequence number).

You would have to look at the list using Windows Explorer, sorted by date and decide how many you want to keep, whether you want the oldest one or the most recent one etc.

Then delete the ones you don't need.

Title: Re: Nortons Ghost 10 Live Update problems
Post by tallin on May 26th, 2007 at 11:04pm

John. wrote on May 26th, 2007 at 10:21pm:
*.v2i are the full backups (should be large file size)
*.iv2i are the incremental backups (should be small file size)


Every file in the folder that is left (I have been deleting since your second last post) is a *.iv2i.  I still have left in the Ghost points folder 76GB and 68 objects (16th May - 26th May)  So I will need to highlight each one which immediately tells me how large it is (some are very big  90-385MB)  So I will just pick about 6 of the biggest I think with one mid May and the others late May.

How does that sound, but seems they are all *.iv2i




Title: Re: Nortons Ghost 10 Live Update problems
Post by Ghost4me on May 26th, 2007 at 11:14pm
I would have thought you should have at least one full backup.

If you change Windows Explorer to View/Details you should see all 68 listed with details of size.  I would think several should be 10-15 gigabytes in size.

I am surprised you have 68 objects from just 10 days (16th to 26th of May).  That's another good reason to create a new backup definition and schedule it once a day or manually.

Delete what you don't need or want.  You need to have room on the E: for 50 or 60 gigabytes free space minimum.

Then, define new backup, and run it.


Title: Re: Nortons Ghost 10 Live Update problems
Post by tallin on May 26th, 2007 at 11:29pm

John. wrote on May 26th, 2007 at 11:14pm:
I would have thought you should have at least one full backup.

No, no full backup

I have finished deleting and made a new backup folder.  Am about to reboot and then define a new backup.

I am surprised you have 68 objects from just 10 days (16th to 26th of May).  That's another good reason to create a new backup definition and schedule it once a day or manually.

Yes will do the above, too many incremental backups were optioned before so I agree once a day is plenty

Then, define new backup, and run it.

Hope it all works, will get back with good news I hope.  thanks for your help to this stage.


Title: Re: Nortons Ghost 10 Live Update problems
Post by tallin on May 27th, 2007 at 1:54am
:) Just finished a complete 51 GB backup successfully. I have verified it, and set to run once a week with daily incremental backups.

I found while waiting for the update to finish - on the defragmentation log I sent you that there were two complete recovery points *.v21, one 46GB and the other 29GB. I obviously deleted them from Ghost points folder with innocence I have to say.  All the other files in that defragmentation print out were *.iv21  Never mind all is well now I hope.

Can I now delete that Independent backup image I saved to my desktop before uninstalling and reinstalling Ghost 10.  It is 25GB and of course was also included in the just finished 51GB complete image backup.

I have learned so much from all this, best way of course is to do it yourself with guidance.

Thank you so much again for all your tuition.

best regards,

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\User>chkdsk e: /f
The type of the file system is NTFS.
Volume label is Ghost Drive.

CHKDSK is verifying files (stage 1 of 3)...
File verification completed.
CHKDSK is verifying indexes (stage 2 of 3)...
Index verification completed.
CHKDSK is verifying security descriptors (stage 3 of 3)...
Security descriptor verification completed.

156288320 KB total disk space.
 61431496 KB in 107 files.
      152 KB in 29 indexes.
        0 KB in bad sectors.
    71784 KB in use by the system.
    65536 KB occupied by the log file.
 94784888 KB available on disk.

     4096 bytes in each allocation unit.
 39072080 total allocation units on disk.
 23696222 allocation units available on disk.




Title: Re: Nortons Ghost 10 Live Update problems
Post by Ghost4me on May 27th, 2007 at 5:44am

tallin wrote on May 27th, 2007 at 1:54am:
Just finished a complete 51 GB backup successfully. I have verified it, and set to run once a week with daily incremental backups.


Great!  Success and glad it is working again.

I thought Ghost 10 decides when it needs to take full vs. incremental backups (I don't use that feature myself; I just take independent backups).

Brian is the incremental expert.  Any help or advice Brian?

Title: Re: Nortons Ghost 10 Live Update problems
Post by Brian on May 27th, 2007 at 3:37pm
My baseline recovery point is only 4 GB as I don't store data files in the C: drive. So I create a baseline recovery point weekly and incrementals daily. All scheduled. I don't set Ghost to limit the number of backups, I delete backups older than 3 to 4 weeks. This is done from Windows Explorer and I ignore the Ghost catalog as I found it too confusing.

Title: Re: Nortons Ghost 10 Live Update problems
Post by Ghost4me on May 27th, 2007 at 3:57pm
Brian, my question (and I know it has come up before) is whether you get to choose whether Ghost will take a baseline recovery or incremental recovery point each time?  As I remember, you don't have that option; you just tell Ghost to backup (or more specifically to run a specific backup job) and then Ghost decides whether it is going to take a full or incremental.

So how do you "create a baseline recovery point weekly and incrementals daily"?

Title: Re: Nortons Ghost 10 Live Update problems
Post by tallin on May 27th, 2007 at 4:02pm

Brian wrote on May 27th, 2007 at 3:37pm:
My baseline recovery point is only 4 GB as I don't store data files in the C: drive. So I create a baseline recovery point weekly and incrementals daily. All scheduled. I don't set Ghost to limit the number of backups, I delete backups older than 3 to 4 weeks. This is done from Windows Explorer and I ignore the Ghost catalog as I found it too confusing.


Thanks for your input Brian.  Ghost4me has certainly helped me with learning about my Ghost 10.  As my last post advises I have set a weekly complete system backup with incremental backups daily.

One interesting question I would like you to answer if you can, "have you ever done on your System a test recover of your entire image backup to a new HD?"  In other words pretend your main HD has failed, remove it, insert a new one and transfer your Ghost E\Drive to the new HD.

kind regards,




Title: Re: Nortons Ghost 10 Live Update problems
Post by Brian on May 27th, 2007 at 4:04pm

John. wrote on May 27th, 2007 at 3:57pm:
So how do you "create a baseline recovery point weekly and incrementals daily"?



Quote:
Start Ghost 10
Click Back up Now
click Define New backup
Define Backup Wizard opens, Next
select the drive to backup, Next
choose Recovery point set (recommended), Next
Choose location and filename, Next
Choose desired compression, Tick Verify recovery point after creation, Choose your Limit...(I leave unticked), ignore Advanced unless you want to split the image, Next
Dot in Scheduled, click Define Custom Schedule
Scheduling tab,Top part is for the days and the time that recovery points (Base and Incremental) will be created. I tick all days.
Untick "Create more than one recovery point per day" if you only need one , otherwise choose the number of incremental recovery points
Choose frequency of Base recovery points at the bottom, eg weekly, monthly, etc    I choose weekly
Click "Event trigger" tab, Choose any of the four or leave unticked, (I leave unticked) OK, Next
Tick "Create recovery point now" if you want it done before the scheduled time, Finish

You don't always get an incremental when you want one. If there has been "significant" changes to the partition data, a baseline will be created. This doesn't happen often.

Title: Re: Nortons Ghost 10 Live Update problems
Post by tallin on May 27th, 2007 at 4:11pm
Great Post Brian, thanks for it.

I am sure I did that, but will now go back in and check as I have printed out your advise.

Great Forum this one.

Title: Re: Nortons Ghost 10 Live Update problems
Post by Brian on May 27th, 2007 at 4:12pm

Quote:
"have you ever done on your System a test recover of your entire image backup to a new HD?"  In other words pretend your main HD has failed, remove it, insert a new one and transfer your Ghost E\Drive to the new HD.


Yes, once on my main computer when the first HD actually did die. And dozens of times on test computers when I was just playing around. I've used Ghost and several of the other imaging apps and it always works. It still seems magical.

Title: Re: Nortons Ghost 10 Live Update problems
Post by tallin on May 27th, 2007 at 4:26pm
Good, as there are lots of 'downers' out there who ask, "Will the transfer work if you really need it".  If it has always worked for you, why not for all?   ;)

I read your "blokes and shielers" post?  I must be thick! but is there a message for we Australians in it?  Although Ghost4me has many Australian friends I doubt he would know what it meant!

Title: Re: Nortons Ghost 10 Live Update problems
Post by Brian on May 27th, 2007 at 4:35pm
Ghost4me started it. I was just adding the rest of our Aussie gender description. I note you are a shiela.

Title: Re: Nortons Ghost 10 Live Update problems
Post by Brian on May 27th, 2007 at 4:41pm
I think we both have the incorrect spelling. Looks like it's "sheila".

Title: Re: Nortons Ghost 10 Live Update problems
Post by tallin on May 27th, 2007 at 5:01pm
I picked up the spelling was incorrect (shiela) but after the uncalled for 'tick off' from two of  the Mods I thought it prudent not to correct anyone or anything on this forum.  Yes you are right it is 'Sheila' with a capital as is Blokes.

Title: Re: Nortons Ghost 10 Live Update problems
Post by tallin on May 27th, 2007 at 6:31pm

Quote:
Start Ghost 10
Click Back up Now
click Define New backup
Define Backup Wizard opens, Next
select the drive to backup, Next
choose Recovery point set (recommended), Next
Choose location and filename, Next
Choose desired compression, Tick Verify recovery point after creation, Choose your Limit...(I leave unticked), ignore Advanced unless you want to split the image, Next
Dot in Scheduled, click Define Custom Schedule
Scheduling tab,Top part is for the days and the time that recovery points (Base and Incremental) will be created. I tick all days.
Untick "Create more than one recovery point per day" if you only need one , otherwise choose the number of incremental recovery points
Choose frequency of Base recovery points at the bottom, eg weekly, monthly, etc    I choose weekly
Click "Event trigger" tab, Choose any of the four or leave unticked, (I leave unticked) OK, Next
Tick "Create recovery point now" if you want it done before the scheduled time, Finish

You don't always get an incremental when you want one. If there has been "significant" changes to the partition data, a baseline will be created. This doesn't happen often.


Brian, Running the Wizard when I get to the above in red, I do not get that option, only the "Independent" option. It explains why at the bottom of the page ie,

"The recovery point set option is disabled because you have already assigned a selective recovery drive point set. You can only have one recovery point set defined for each drive."

Is this because showing in

Backup Now

Recovery point of C\:  Drives Desination, Last run, Next run.....details
Complete System Backup C\: with same again.....details.




Title: Re: Nortons Ghost 10 Live Update problems
Post by Brian on May 27th, 2007 at 6:58pm

tallin wrote on May 27th, 2007 at 6:31pm:
Brian, Running the Wizard when I get to the above in red, I do not get that option, only the "Independent" option. It explains why at the bottom of the page ie,

Yes, you can only have one schedule. To setup mine, you will have to delete your schedule.

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