On 23rd May 2007 I emailed "Symantec Tech Support" <techsupport@symantec.iseva.net> for help with my Ghost 10 live update problem. I received an automated reply the same day saying:

"We have received your request for assistance and a Symantec Authorized Online Customer Service agent will contact you by e-mail within 48 hours to help answer your questions. The subject line of our agent's email will contain the following information:
Problem Type:
Request reference number: 070522-003631"

The very next day 24th May 2007 I found this forum thankfully so whilst waiting for a response to my email to Symantec Tech Support I registered here.  I mistakingly thought this was a Symantec backed forum.  What gave me that mistaken idea I do not remember.

The content of the email was similar to my first thread on this forum http://radified.com/cgi-bin/yabb2/YaBB.pl?num=1179994561 It is now 7th May 2007 and I have had NO further response from Symantec at all.

Of course my problem with Live update was soon rectified by Brian and Ghost4me about a week or more ago.  For that I am most grateful.  I have shared on this forum the information of a successful transfer image (25GB) of my HD to a new HD which I am running on now.

I am wondering if anyone else has had such poor service from Symantec?  I am also wanting to reinforce to anyone who has a Ghost software problem this is without doubt the forum for getting help with Ghost software problems.

poor support from symantec has been common. which is why this forum has become so popular.

i think ppl are more surprised when they receive *good* support.

we have a separate thread dealing with getting sppt from symantec:

http://radified.com/cgi-bin/yabb2/YaBB.pl?num=1126981880

at least one person who helped develop the original ghost software contributes here.

most have used various incarnations of ghost for many years. hard to beat real-world first-hand experience from a number users. plus we're nicer.