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Rad Community Technical Discussion Boards (Computer Hardware + PC Software) >> Norton Ghost 15, 14, 12, 10, 9, + Norton Save + Restore (NS+R) >> Cannot See Drive
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Message started by apw on Sep 30th, 2007 at 7:58pm

Title: Cannot See Drive
Post by apw on Sep 30th, 2007 at 7:58pm
I'm trying to restore a backup I made before I installed Windows Vista with Ghost 10.  When I try to load the recovery environment from the CD, I cannot see the internal hard drive, only the external drive with the backups on it and the CD drive.  I tried reformatting the drive and reinstalling XP and Ghost 10 on it.  While in windows, ghost can see every drive, but not when I boot in the recovery environment.  I have successfully restored backups on this computer in the past using the exact same procedure I am currently, and cannot figure out what is wrong.

Title: Re: Cannot See Drive
Post by Brian on Sep 30th, 2007 at 8:04pm

apw wrote on Sep 30th, 2007 at 7:58pm:
I have successfully restored backups on this computer in the past using the exact same procedure I am currently, and cannot figure out what is wrong.

apw,

Strange. Shouldn't be, but sounds like a SATA driver issue. Try loading drivers from the F6 choice.

Title: Re: Cannot See Drive
Post by apw on Sep 30th, 2007 at 8:13pm

Brian wrote on Sep 30th, 2007 at 8:04pm:

apw wrote on Sep 30th, 2007 at 7:58pm:
I have successfully restored backups on this computer in the past using the exact same procedure I am currently, and cannot figure out what is wrong.

apw,

Strange. Shouldn't be, but sounds like a SATA driver issue. Try loading drivers from the F6 choice.


I would love to, but the system in question is a laptop and has no floppy drive, and I don't have access to a USB floppy drive.

Title: Re: Cannot See Drive
Post by Brian on Sep 30th, 2007 at 9:58pm
I can't think of an alternative so I'd try this.

http://radified.com/cgi-bin/yabb2/YaBB.pl?num=1165214368/0#0

The following way is more difficult.

http://radified.com/cgi-bin/yabb2/YaBB.pl?num=1144094456

That second link poses a question. Have you made any BIOS changes since the last restore?

Title: Re: Cannot See Drive
Post by apw on Oct 1st, 2007 at 4:03pm
The second fix worked perfectly, thank you.
I actually did update the BIOS after the restore in an attempt to fix the constant Blue Screens from vista not being able to control the fans properly.

Title: Re: Cannot See Drive
Post by Brian on Oct 1st, 2007 at 4:07pm
That's great. But what was the fix? A new BIOS or a new CD?

Title: Re: Cannot See Drive
Post by apw on Oct 2nd, 2007 at 9:00am

Brian wrote on Oct 1st, 2007 at 4:07pm:
That's great. But what was the fix? A new BIOS or a new CD?


New CD with the correct SATA drivers.

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