I'm trying to back up my 40 GB laptop drive to a new 80 gb drive.  On my 40 GB drive there is a c: and a d:, but they are both on the same physical disc.  I have the 80 GB in a caddy connected to usb.  I tried doing a backup by defining a new backup, choosing both my c and d drive, and creating the files.  However when I try to restore to the 80 GB I get the message EA39070A about 1/2 way through the restore process
message reads "the internal structure of the image file is invalid or unsupported"

I also tried doing the Copy my Hard Drive feature within Backup, but it won't let me choose to back up both the c: and d:, only one.  Which then overwrites the other when I try to restore the remaining drive.  

Can anyone tell me the best way to ghost my drive with two drive letters onto a new blank drive??

Skills,

That message may indicate a hardware problem. Could you check your HDs and cables. Did the image verify OK?

https://forums.symantec.com/syment/board/message?board.id=111&message.id=592

How large are your C: and D: partitions and how much data is in each? Is D: a data partition?

How large would you like the partitions on the 80 GB HD? I assume you want to switch HDs.

Do you have partitioning software?

The c: drive is 10 GB and the d: drive is 30GB.  I would be fine with c taking up 10 gb and d taking up the rest.  d is for data and any other new programs i want to install.  i do not have partition software.

I've tried with another usb external drive to back the data up to and got the same message.  

Skills,

Let's try restoring an image with the 80 GB HD mounted internally. This may be more appropriate as the target HD will be seen in its correct geometry during the restore.

But first you need to delete all partitions on your 80 GB HD. (Leave the 80 GB HD in the enclosure for the time being.) Do this from Disk Management. Then create a primary partition for your OS. Make it 10 to 15 GB. Your choice. Now create a primary or extended partition with the remainder of the space, containing one or more logical drives. Next, delete the initial primary partition as we need unallocated space in that area.

Create a Ghost 10 backup image of your OS partition, writing the image to the remaining partition on the 80 GB HD. Next step is to remove the 80 GB HD from the enclosure and install it in your laptop. Make sure it's seen in the BIOS. Don't connect the 40 GB HD to the laptop.

Boot to the Ghost 10 CD and restore your image to the unallocated space at the start of the HD. Click "Resize drive to fill unallocated space" if needed.

Does the new HD boot to the OS? We'll deal with the old D: drive shortly.

Questions?

ARgghh.  I've tried creating that file to the 80gb like you instructed, as well as just putting the file on the current d: drive just to experiment and both methods give that same error message.

Skills,

Unfortunate. What brand is your 40 GB HD? Could you download the manufacturer's HD diagnostic software and check that HD.

You didn't mention whether the image verifies. Does it? I'm confused. Do you see the error with image creation or image restore.

How much Free Space is in your 10 GB C: drive?

It is an IBM Travelstar.  This happens during image creation when I have verify turned on.  Does not matter if I'm doing c: or d:.  I have 800 MB of free space on C:

That's only 8 % free in the C: drive.  Could you move some data files from the C: drive to get the free % up to 15. It "may" make a difference and is worth trying. Then image with Verify not selected.

Ok, now the c: backed up successfully with a verification.  What is the best way to proceed with d:?  I'm going ahead with the loading of the c: now on the 80gb to see if that works.

Great.  C: looks to have been successful.  Now, the best way to do d:?

Good news. Is the 80 GB HD in the laptop and you are booting to the OS?

Yes.  I haven't tried logging into it, as the previous config has my profile on d

Skills,


Quote:

I haven't tried logging into it, as the previous config has my profile on d

I'm not sure what you mean. You need to boot to this HD before connecting both HDs to the computer.

i mean that i was able to boot to the ctrl alt delete screen, but didn't try logging in, as my documents and settings profile was on the d drive.  

Try logging in. No problem if it messes up. We can do it a different way. I'm trying to save time.

I was able to log in, but obviously it said it could not find my profile.  I'm at the desktop.

Excellent. Connect your old HD (USB) and just copy and paste the files and folders from your old D: drive to your new data drive. Leave the .v2i image there too. Then reboot. It doesn't have to be done by imaging. Let us know your progress.

Won't plugging it into usb mess up the mbr causing it to be unbootable?

No. After you have booted once to the 80 GB HD there are no problems with connecting your old HD as a slave or as a USB HD. Its drive letters will be different but that doesn't matter.

If you want to boot to that HD at a later time, no problem either.

Well, I think that did it!  Thank you very much for your help.  Do you work for Symantec??

Very pleasing.


Quote:

Do you work for Symantec??

I'll take that as a compliment. No, I don't work for Symantec.