Help please I posted the following awhile ago and no one has responded. I am very keen to know what the message means and would be really grateful for a reply.


'After a backup I receive the following message. Can anyone explain it and/or tell me if it constitutes a problem. I am also running 'Go Back'.

Thanks

DaveyD wrote on Mar 30^th, 2008 at 2:59pm:

I am also running 'Go Back'

I re-read your initial post
http://radified.com/cgi-bin/yabb2/YaBB.pl?num=1205265938/0#0

There have been several instances of problems and conflicts for anyone that has BOTH Norton Ghost and GoBack installed.

So, my first advice is to make sure you have all critical Microsoft updates installed.  Then uninstall Norton GoBack, reboot, and try again.  If that still fails, then also uninstall Ghost, reboot, install Ghost from scratch, then try again.

What version of Ghost?

I just re-read everything and see you have Norton Save & Restore.  Previous suggestions still apply about re-installing S&R after getting rid of GoBack.

Also:
http://www.google.com/search?&q=VSS+Provider+vetoed+the+operation

Thanks for your response John, just one further question if I may.
Can you confirm it will be more advantageous to get rid of 'Go Back' rather than 'Save and Restore'?

I think GoBack has been discontinued. (Check the Symantec website) When did you install GoBack?  Did you install it as part of an older version of SystemWorks?  which version?

As I remember, GoBack was a program to keep track of Windows registry changes and system file changes.  It's similar to the Windows XP "System Restore" feature, which you already have.

My recommendation is still to remove GoBack.  In fact, if you have it as part of Norton SystemWorks, determine if you are still using SystemWorks.  If not, remove the entire package if it is more than a couple years old.

Norton Save & Restore has both hard drive image backup, as well as folder and file backup.  It is very similar to Ghost 10 or 12.  I would remove GoBack, and follow guide in earlier post.

Hi All,

 Yes. There is incompatibility with Norton GoBack and Norton Save & Restore.

DaveyD : You can go ahead and disable the Norton GoBack and use NSR.

Symantec stop supporting Norton GoBack as a standalone version. Still its support when it comes with Norton System Works.

Ajay wrote on Mar 31^st, 2008 at 10:26am:

You can go ahead and disable the Norton GoBack

Don't just disable GoBack.  Completely uninstall and remove it.

Thanks to you both.
I am running an upgraded to 2007 Premier Edition System Works which comes with both Go Back and Save and Restore.
Yesterday I managed to get an online connection with a Symantec analyst who found that my error message is 'not a known issue'. The problem has been escalated to their research department and I eagerly await their response.
I have wanted to install a less obtrusive footprint antivirus set up than Symantec for some time but for reasons too long to go into here I do not have System Restore on my PC and have used Go Back as a substitute.

DaveyD wrote on Apr 1^st, 2008 at 4:02am:

I do not have System Restore on my PC and have used Go Back as a substitute.

System Restore is a part of all Windows XP and Vista pc's.  System restore points are taken automatically (unless disabled) usually once a day plus prior to any major windows updates.  Start/Accessories/System Tools/System Restore.  Or search Help function for system restore.

John
Shortly after receiving my DELL PC a few years ago I found that the hard drive had failed and had to return PC. I had no reason to check if system restore was present for some time after return but when I did I found that it was not on the machine. I have tried through many forums to successfully locate or re-install system restore without success which is why I have been utilising go back

OK.  You're talking about a "system restore partition" which Dell provides on some pc's.  It uses a Ghost-like program to completely restore a hard drive to factory condition.  The Windows System Restore is a software function for XP changes, not a complete partition restore.  Two different animals.  I think the Dell Ctrl-F11 during boot-up is what triggers the Dell one.

Ghost Save & Restore is also a complete partition image backup program.  GoBack is not.  I think GoBack keeps backups of certain files, not images of the entire partition (unless it has changed since I looked at it).

I still suggest removing/uninstalling GoBack if you're trying to get Norton Save & Restore working.

John I think I am clouding the issue here. It is the Microsoft XP System Restore which is missing. I shall give Symantec time to respond to the original query and then, subject to their response, take your advise. I am particularly grateful for your assistance
David

DaveyD wrote on Apr 1^st, 2008 at 12:00pm:

It is the Microsoft XP System Restore which is missing.

Now it is clearer; it's a XP problem.

Have you looked at some of these to see if they apply to you:

http://www.5starsupport.com/xp-faq/1-54.htm

http://www.google.com/search?hl=en&q=xp+system+restore+missing

DaveyD wrote on Apr 1^st, 2008 at 4:02am:

I am running an upgraded to 2007 Premier Edition System Works which comes with both Go Back and Save and Restore.

Are you SURE that GoBack came with NSW 2007 Premiere?  I don't see it mentioned in the product description:
http://www.symantec.com/norton/products/overview.jsp?pcid=sp&pvid=nswp2008

You said you upgraded to SW2007 Premiere.  I bet you had GoBack installed from some previous version, and not SW2007 Premiere.

My advice still stands:  uninstall GoBack, and start using Norton Save & Restore to take partition image backups.

Hi John
Yes I have visited a multitude of sites about the missing restore problem, including the ones you suggest,  but have been a little hesitant about poking around inside the registry too much. This is why I have persisted with the Symantec solution.
Before installation of the upgrade I removed all existing Symantec products and the instal included Go Back 4.2 as quoted on the box and instructions.
Unless Symantec research come up with a better solution I will remove the Go Back and rely on Ghost. In the end I may call in a local IT expert to look at the System Restore prob.


Regards David

To clean up your system and get rid of GoBack:

1. Uninstall GoBack from control panel.  Also uninstall NSW 2007 Premiere.  reboot.
2. Download and run the Norton Removal Tool for version for GoBack.
http://service1.symantec.com/Support/tsgeninfo.nsf/docid/2005033108162039
3. reboot
4. Download and run the Norton Removal Tool for 2007.  reboot.

At this point you should have the Norton products completely removed.

5. Install NSW 2007 Premiere.
6. Run LiveUpdate to check for any updates.

It's possible that the removal of GoBack at this point will make the XP system restore work again.


Test Norton Save & Restore.

Let me know how everything turns out.  Good luck.

(Many people have had problems with completely removing Norton products.  That's why Norton wrote the special removal tool!)

Thanks John - I did all that prior to instal. System Restore was missing before I installed any Symantec products. I think I shall just leave it there for the moment and when my subscription comes close to ending will seek an alternative to Symantec whose 'footprint' I hate

DaveyD wrote on Apr 2^nd, 2008 at 7:35am:

will seek an alternative to Symantec whose 'footprint' I hate

I agree with you and also think that these big "SystemWorks" type packages from Symantec as well as some other vendors are becoming big bloatware.

Instead of an all in one, I have one antivirus+antispyware software package (NOD32).  And, I have Norton Ghost 12.  And I keep my Windows XP or Vista pc's up to date with latest security patches/updates from Microsoft.

The fewer complexities introduced, the better.

Good luck.

I have been led to believe that I must remove all Symantec products before an alternative can be used.
My partner became so fed up with delays that I placed Kaspersky anti-virus on her machine. She is delighted as the program has a very small footprint and works unobtrusively.
If I am able to ditch all of my Symantec stuff except Save and Restore I would follow her

DaveyD wrote on Apr 2^nd, 2008 at 12:52pm:

If I am able to ditch all of my Symantec stuff except Save and Restore I would follow her

You might be able to do a "custom" install of NSW 2007, and only check the Norton Save & Restore for installation, but I don't know, and you'd have to at least insert the install cd and see if you can do that.  

But back to your original problem with Save & Restore:  If you don't completely remove all the current and old versions of Norton and GoBack using the Norton Removal Tools, I pesonally doubt if you'll get S&R to install and work properly.

Did you see the free (after mail in rebates) offering of Ghost 14, valid through 4/3?  It does everything that S&R does.
http://radified.com/cgi-bin/yabb2/YaBB.pl?num=1175260773/15#27

Hi All,

   Greetings!!!

  Norton System Works comes in three editions. They are Basic,Standard,Premiere -
NSW Basic = NU + Norton GoBack4.2
NSW Standard = NSW Basic + Norton Antivirus
NSW Premiere = NSW Standard + NSR2.0.

DaveyD : How you contact symantec? Chat support/Email Support/Voice Support?

Hi DaveyD,

 Greetings !!!

Regarding your Windows System Restore feature:

Have you installed the System Tools when you load windows?

Go to C:\Windows\System32

Check whether you have a folder restore

Hi Ajay - With this problem I had a helpful but evenutally fruitless online conversation with Symantec where the analyst investigated my PC. The result was 'Not a known issue'. I was told that the matter had been forwarded to research who would email with a solution. I have not yet had a feedback.
On your other question - I cannot find a 'folder restore' file either in system32 or elsewhere. My PC came with preloaded operating system from DELL and was returned by them after an inititial complete failure of the hard drive.
I am currently running an upgraded version of Premier System Works 2007 which includes 'Save and Restore' and 'Go Back'

Hi DaveyD,
     Greetings !!!

   For this issue symantec has a latest rebuild NSR2.04 a standalone version comes separately will be a solution. When you had chat with symantec and do you have any update regarding this. Any case id for that they provided.

  Check with them, if possible.

Ajay wrote on Apr 3^rd, 2008 at 9:08am:

Norton System Works comes in three editions. They are Basic,Standard,Premiere - NSW Basic = NU + Norton GoBack4.2

I was at Fry's a couple days ago, and looked at all the retail boxes on Norton SystemWorks (version 2008 I believe).

On the side panel of the box Norton GoBack was NOT listed on any of them.

What version NSW do you have?  Is GoBack listed on the side panel?

Hi John,

  Greetings !!!

  We dont have Norton GoBack for the Windows VISTA OS. It has only on Windows XP.

Feature will be Undo a bad software installation.

Go to this link :
http://shop.symantecstore.com/store/symnahho/en_US/ContentTheme/ThemeID.106300/pbPage.CP_en_US

Choose PC Tuneup : Compare and check the chart.

Hi Johh,

  Greetings!!!

I had used the Norton GoBack4.0 earlier now I am not. Using only Norton Ghost14.0 on my PC's. From 2007 It has been renamed has Rollback. If the Norton GoBack is not installed you may have the message - Rollback not installed.

Hi John and Ajay
Yes I have a record of the online conversation and the reference number. I shall give a reasonable amount of time before following the query up.
I shall look into the possibility of removing all Symantec programmes except NSR after the response.
The NSW I am running is an Upgrade to 2007 Premier which the box says includes Norton AntiVirus, Norton Save & Restore, Norton Utilities, Norton GoBack, One Button Checkup and System Optimiser. All previous Symantec programmes were removed before installation.

Hi DaveyD!
  Greetings!!!

Good then. Please check with them, if you willing to contact Symantec Phone support please make a note of the number 1 800 745 6061. Still you can use the same reference number when you call them. If any post us back.