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Unmounted Drives (Read 29495 times)
ZebHood
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Unmounted Drives
Apr 30th, 2005 at 4:36pm
 
Hi,
     I have a question that I cannot resolve through Symantec or a Google search.  I have an XP system.  I installed Ghost 9.0 through NSW 2005.  I followed the directions on the Symantec site to mod the boot file prior to installation.  All went reasonably well.  I was able to create a full backup image on a partitioned second drive.  I went to make an incremental backup job and when the C_system drive partition was selected as the source, the following prompt appeard.
“Although baseline backups will be created for unmounted drives, incremental backups cannot be created.  Would you like to continue anyway? “
Any help would be appreciated.
Thanks
 

Zeb
 
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RJ
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Re: Unmounted Drives
Reply #1 - Apr 30th, 2005 at 5:51pm
 
What  directions on the Symantec site to mod the boot file prior to installation are you talking about? Do you have a link?
 
 
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ZebHood
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Link to boot file
Reply #2 - Apr 30th, 2005 at 6:14pm
 
 

Zeb
 
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RJ
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Re: Unmounted Drives
Reply #3 - Apr 30th, 2005 at 8:31pm
 
It seems the problem is that Ghost thinks your drive is unmounted. Any idea why it would think that?
 
 
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ZebHood
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Re: Unmounted Drives
Reply #4 - Apr 30th, 2005 at 9:17pm
 
I really don't know what an unmounted drive is.  I'm already in way too deep for what I intended.  I just wanted to insure my operating system drive was backed up.  After reading all the horror stories about the installation of Ghost 9, I did as much research as I could and did more than I was comfortable with changing the operating system, hoping not to have as many problems.  I went ahead and installed 9 instead of 2003 for the incremental backups that could run in the background. If I could get it to work, I couldn't let it run in the background because it taxes my system too much.  Thanks again.
 

Zeb
 
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Rad
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Re: Unmounted Drives
Reply #5 - Apr 30th, 2005 at 11:08pm
 
Wish I could help, but I have no experience with Ghost9.

I did however, update the guide to include the Symantec fix for using Ghost9 with WXP SP2.  Last paragraph here:

http://ghost.radified.com/norton_ghost_90.htm

I was wondering what Symantec said.

.. and , how did you learn of the requirement to edit the boot files. I mean, does a dialogue box pop up during the install, or did you read about it online?

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ZebHood
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Re: Unmounted Drives
Reply #6 - Apr 30th, 2005 at 11:53pm
 
I did a lot of Googling prior to installing Ghost 9.  All kinds of boards and sites with comments about Ghost and SP2 problems.  I’m not sure where I found the link to the boot modification fix.  Of all the sites I visited, yours was by far the most informative.  Thanks for taking the time to do this.  I wish I had a do-over and could install 2003 instead of 9 as you seem to suggest in your Guide.   I’m busy Googling unmounted drives now, it just keeps getting deeper.

Just to clarify, when I refeered to "through Symantec" in my original post, I did not mean customer support.  I searched through their Knowledge Base files.
 

Zeb
 
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Brian
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Re: Unmounted Drives
Reply #7 - May 1st, 2005 at 1:56am
 
I'm afraid I don't have an answer for you but I'd like to make a comment about

http://service1.symantec.com/SUPPORT/powerquest.nsf/643c9edb8e8f93b788256ee00056...

I have Ghost 9 running on 3 computers (Win XP SP2) and I've not done the above, mainly because I only heard about it today. I'm glad I didn't know as Ghost runs without a hitch.

Can you undo the boot.ini and DEP changes and uninstall Ghost. I (maybe not you) would then reinstall Ghost and see if it works. Sorry you are having these problems.

Brian
 
 
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ZebHood
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Re: Unmounted Drives
Reply #8 - May 1st, 2005 at 2:33am
 
I appreciate the suggestion Brian.  I would, however, I pretty much just followed the line by line instructions to make the changes on the boot file and would not know where to begin.  I can make a full backup and have done so several times.   I would be apprehensive about another installation.  If I could trust the restore feature of the ghost files I have, I would be much braver.  I have a backup in place for all my data and would not use Ghost for those.  I just needed the system partition backed up so I could feel more secure in attempting to do more without the constant fear factor.
 

Zeb
 
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Brian
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Re: Unmounted Drives
Reply #9 - May 1st, 2005 at 4:10am
 
I understand your apprehension. It's best to learn restoring on a computer where it doesn't matter if you make a mistake or things go wrong.

Brian
 
 
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Re: Unmounted Drives
Reply #10 - May 1st, 2005 at 4:54am
 
You could always uninstall Ghost 9 and install v2003.

Brian, are you saying Ghost 9 works for you without implementing the SP2 fix they said is required?

.. and you use WXP SP2?

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Re: Unmounted Drives
Reply #11 - May 1st, 2005 at 6:20am
 
That's correct Rad. First I heard of the fix was today and I obviously don't need it. I checked my boot.ini and DEP and I have the default settings that Symantec said to change.

Two Dells and one Gateway, each with WinXP Pro SP2. I used PQ v2i Protector Desktop prior to Ghost 9 and I think it was the Ghost 9 precursor rather than DI 7. DI 7 didn't have incremental backups. v2i software has been kind to me and I've certainly given it a workout.

Brian
 
 
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Re: Unmounted Drives
Reply #12 - May 1st, 2005 at 11:31am
 
ZebHood

I am not a Ghost 9.x user, and like previous Ghost versions--Ghost 9.x's user manual is clear as 'mud', but here's my two cents worth...

There appears to be two different 'types' of backup options.  Quoting from the user manual:

Quote:
Full backups


A full backup image is not associated with incremental backup images in any way. Full backups stand on their own, so using full backups is a less complicated backup method than using a base with incrementals.


Quote:
Base with incrementals


A baseline image differs from a full backup image in that incremental tracking is turned on for the selected drive.


From your post:

Quote:
I was able to create a full backup image on a partitioned second drive.  I went to make an incremental backup job and when the C_system drive partition was selected as the source, the following prompt appeard.

“Although baseline backups will be created for unmounted drives, incremental backups cannot be created.  Would you like to continue anyway? “


So, what the above error message is saying is you have not created a backup type that includes creating incremental files associated with it (i.e.--a 'full backup').  Your full back-up is a stand alone backup that will remain unchanged.

If you want to be able to create incrementals, you have to create a backup that is designated for addition of incremental files that will be associated with that particular base backup.
 

No question is stupid...but, possibly the answers are Wink !&&
 
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ZebHood
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Re: Unmounted Drives
Reply #13 - May 1st, 2005 at 12:59pm
 
Brian,

     Thanks again.

     Here is a copy of the boot file. 

The only other thing I changed were the DEP settings which I can change back. I have already removed the \noexecute=optout line under {operating systems} that were in Symantec instructions.

boot loader]
timeout=30
default=multi(0)disk(0)rdisk(0)partition(1)\WINDOWS
[operating systems]
multi(0)disk(0)rdisk(0)partition(1)\WINDOWS="Microsoft Windows XP Home Edition" /fastdetect /NoExecute=OptOut


Is there anything in here that you see that would cause the unmounted prompt.  I don’t understand how changing the boot file would have caused the unmounted problem from what I have read about unmounted drives

Rad,

     I did contact Symantec via email at about 1am today expecting about a 4 day wait.

I was surprised to have gotten a response  at 3:12am.  Here it is:

Thank you for contacting Symantec Online Technical Support.

I understand from your message that you are encountering error message "Although baseline backups will be created for any unmounted drives, incremental backups cannot be created. "

This situation may happen when a drive volume is not mounted correctly. To fix the issue, configure the drive to any mounted volume and then schedule the backup operation. For information on how to mount a drive, please refer to the Microsoft  document provided below:

http://support.microsoft.com/default.aspx?scid=kb;en-us;307889


For assistance in scheduling incremental backup, please refer to the document provided below:

Title: 'How to schedule an incremental backup'
Document ID: 2004072913550362
> Web URL: http://service1.symantec.com/Support/powerquest.nsf/docid/2004072913550362?Open&...;  

If you need further assistance, please do not hesitate to contact us.

This would move my C_drive into a primary folder from what I understand. 

Would that not cause problems with my operating system?

I have checked for errors on the C_drive with NSW and PartMagic. None were found.

I am seriously considering uninstalling 9 and reinstalling 2003 as you suggested.
Do you know if you can install 2003 without NSW 2005 installing with it?
NSW is eating my system resources up.

Thank you.  Great Site



Night Owl,
     I moved the full backup files from the destination drive and reformatted in NTFS to insure no Ghost system files remained. 

I attempted again to copy the C_drive with incremental backups with the same resulting unmounted drive prompt when I selected the source drive. 

I get the same result with all the partitions not just the C_drive.

Thank you for the suggestion.



I really appreciate all the help you guys have been. 
 

Zeb
 
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Re: Unmounted Drives
Reply #14 - May 1st, 2005 at 1:58pm
 
ZebHood

Just to be clear:

Quote:
I attempted again to
copy
the C_drive with incremental backups


You should be selecting a command to create a type of backup file, and not a 'copy' command--that is a different function.

From the FAQ:

Quote:
To schedule a backup image

1.  In the main Norton Ghost interface, click Tools > Schedule Incremental Backups.

2.  Click Next.

3.  In the Backup Type window,
select the type of backup images you want to create


Could you outline the steps you are using dialog-by-dialog box and items you are clicking to select your options?


Quote:
This would move my C_drive into a primary folder from what I understand.


Not sure what you're saying here--I think there is some misunderstanding of the terminology or outlined steps--please explain in more detail.  There's no 'moving' involved in making a backup image of a HDD.
 

No question is stupid...but, possibly the answers are Wink !&&
 
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