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wreckwriter

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Ghost 10 lockups
Jul 8^th, 2006 at 3:34pm

I "upgraded" my Ghost 9 to 10 today and at this point am wishing I hadn't.

Install went fine, everything looks great but as soon as I try to do a backup the system locks up completely. Hard reset is required to get it back. It only gets as far as "calclating time remaining", a Windows DLL (SVCHOST) asks to connect to the net (doesn't matter if I allow or block) and everything locks tight.

System is XP Pro SP2, all updates. NOD32 antivirus, LookNStop firewall.

Thanks for any ideas. Glad I remembered this board of Ghost experts...

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wreckwriter

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	Re: Ghost 10 lockups Reply #1 - Jul 8^th, 2006 at 4:45pm Updates, things I've tried: killing all running programs setting performance to slow starting from main icon and from tray icon reinstalling ghost 10 Same thing
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John.

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Re: Ghost 10 lockups
Reply #2 - Jul 8^th, 2006 at 5:27pm

Personally I've never had problems going from Ghost 9 to 10 on several PC's; of course that doesn't help you.

What partition are you backing up, and to where? Try a simple test like from one internal hard drive to another internal hard drive if that's possible, or internal partition to external USB2 hard drive (ntfs).

Anything in the system log? (My computer/right click/manage/event viewer/look in app and system log)

Ghost4me Ghost 9, 10, 12, 14, 15. Windows XP, Vista, Windows 7

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wreckwriter

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Re: Ghost 10 lockups
Reply #3 - Jul 8^th, 2006 at 5:48pm

I was trying to go from one HD to another, C: to E:, identical drives.

Nothing in the log.

In the end (so far) my system got so hosed, I suppose from all the hard resets, that Windows devided it needed to be reactivated. I used Ghost 9 and restored back to before I ever put 10 in the drive.

If anyone has any good ideas I'll reinstall it but I feel there's some sort of major conflict. Of course symantec support is pretty much non-existant.

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John.

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Re: Ghost 10 lockups
Reply #4 - Jul 8^th, 2006 at 6:10pm

Quote:

I was trying to go from one HD to another, C: to E:, identical drives.

Were you trying to create a backup-image-file of c drive? Or were you trying to Copy-drive (clone)?

The fact that you had to reactivate suggests to me that you weren't taking a backup image (Chapter 5 of Ghost 10 manual), but instead were trying to copy-drive (chapter 12 of Ghost 10 manual). Or that something in your hardware configuration changed.

Creating backup images is what I personally recommend unless you are trying to install a larger hard drive to replace your c: drive. Backup images are smaller, and you can keep last n generations for extra safety.

However, given where I think you are now:
1. run chkdsk c: /f and chkdsk d: /f etc on all drives
2. Look for c:\Program Files\Norton Ghost\Utility\partinnt.exe and run that program which will check for partition errors. Check both drives for partition errors.

Ghost4me Ghost 9, 10, 12, 14, 15. Windows XP, Vista, Windows 7

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wreckwriter

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Re: Ghost 10 lockups
Reply #5 - Jul 8^th, 2006 at 6:46pm

No, it was a regular backup. Absolutely nothing was changed in the hardware. I'm thinking registry corruption due to 10 or 15 hard reboots from locked up state.

I feel that partition errors are a bit unlikely since I used Ghost 9 an hour before to create a full backup, then used it afterwards to restore (and turned on all error checking in the restore).

Are there any know incompatibilities with 10 that didn't exist with 9?

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John.

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Re: Ghost 10 lockups
Reply #6 - Jul 8^th, 2006 at 6:59pm

wreckwriter wrote on Jul 8^th, 2006 at 6:46pm:

Are there any know incompatibilities with 10 that didn't exist with 9?

None that I know of. I've used 9 and then 10 on several PC's.

Did you run the partition-info utility? Wonder if it showed anything.

Maybe Brian or someone else with lots of Ghost 9/10 experience can suggest something. Anyone?

Ghost4me Ghost 9, 10, 12, 14, 15. Windows XP, Vista, Windows 7

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wreckwriter

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	Re: Ghost 10 lockups Reply #7 - Jul 8^th, 2006 at 7:02pm I didn't yet. Have not reinstalled 10 yet. To be honest I'm kinda looking to see if I get any ideas that seem hopeful. Last install was a borderline nightmare. Can I run that off the cd maybe? I'll check.
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wreckwriter

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Re: Ghost 10 lockups
Reply #8 - Jul 8^th, 2006 at 7:05pm

Symantec PartitionInfo 8.0 -- Windows NT/2000 Version
Date Generated: 07/08/06 20:05:12
Copyright (c)1994-2004, Symantec Corporation
Permission is granted for this utility to be freely copied so long
as it is not modified in any way. All other rights are reserved.

Symantec, makers of Norton PartitionMagic(r), Drive Image(tm), and DriveCopy(tm), can be reached at:
Voice: 801-437-8900
Fax: 801-226-8941
Web site: http://www.symantec.com/techsupp/

General System Information:
Total Physical Memory (bytes): 2,146,938,880
Used Physical Memory: (bytes): 509,411,328
Maximum Page File Size: (bytes): 4,294,967,295
Current Page File Size: (bytes): 0

================================================================================
===========================
Disk Geometry Information for Disk 1: 9729 Cylinders, 255 Heads, 63 Sectors/Track
System    PartSect # Boot BCyl Head Sect FS ECyl Head Sect StartSect    NumSects
================================================================================
===========================
   0 0 80    0 1 1 07 1023 254 63       63 156,296,322
Info: End C,H,S values were large drive placeholders.
Actual values are:
   0 0 80 0 1 1 07 9728 254 63    63 156296322

================================================================================
===========================
Disk Geometry Information for Disk 2: 9729 Cylinders, 255 Heads, 63 Sectors/Track
System    PartSect # Boot BCyl Head Sect FS ECyl Head Sect StartSect    NumSects
================================================================================
===========================
   0 1 00    0 1 1 07 1023 254 63       63 145,484,577
Info: End C,H,S values were large drive placeholders.
Actual values are:
   0 1 00 0 1 1 07 9055 254 63    63 145484577
   0 2 00 1023 0 1 07 1023 254 63 145,484,640 10,811,745
Info: Begin C,H,S values were large drive placeholders.
Info: End C,H,S values were large drive placeholders.
Actual values are:
   0 2 00 9056 0 1 07 9728 254 63 145484640 10811745

================================================================================
===========================
Partition Information for Disk 1: 76,316.6 Megabytes
Volume    PartType Status Size MB PartSect # StartSect TotalSects
================================================================================
===========================
C: NTFS    Pri,Boot 76,316.6       0 0    63 156,296,322

================================================================================
===========================
Partition Information for Disk 2: 76,316.6 Megabytes
Volume    PartType Status Size MB PartSect # StartSect TotalSects
================================================================================
===========================
E: NTFS    Pri 71,037.4       0 1    63 145,484,577
F: NTFS    Pri 5,279.2       0 2 145,484,640 10,811,745

================================================================================
===========================
Boot Record for drive C: (Drive: 1, Starting sector: 63, Type: NTFS)
================================================================================
===========================
1. Jump: EB 52 90
2. OEM Name:    NTFS
3. Bytes per Sector: 512
4. Sectors per Cluster: 8
5. Reserved Sectors: 0
6. Number of FATs:    0
7. Root Dir Entries: 0
8. Total Sectors:    0
9. Media Descriptor: 0xF8
10. Sectors per FAT:    0
11. Sectors per Track: 63 (0x3F)
12. Number of Heads:    255 (0xFF)
13. Hidden Sectors:    63 (0x3F)
14. Total Sectors (>32MB): 0 (0x0)
15. Unused:       0x80008000
16. Total NTFS Sectors:    156296321
17. MFT Start Cluster: 786432
18. MFT Mirror Start Clust: 9767516
19. Clusters per FRS: 246
20. Clusters per Index Blk: 1
21. Serial Number:    0x24201469201443E8
22. Checksum:    0 (0x0)
23. Boot Signature:    0xAA55

================================================================================
===========================
Boot Record for drive E: (Drive: 2, Starting sector: 63, Type: NTFS)
================================================================================
===========================
1. Jump: EB 52 90
2. OEM Name:    NTFS
3. Bytes per Sector: 512
4. Sectors per Cluster: 8
5. Reserved Sectors: 0
6. Number of FATs:    0
7. Root Dir Entries: 0
8. Total Sectors:    0
9. Media Descriptor: 0xF8
10. Sectors per FAT:    0
11. Sectors per Track: 63 (0x3F)
12. Number of Heads:    255 (0xFF)
13. Hidden Sectors:    63 (0x3F)
14. Total Sectors (>32MB): 0 (0x0)
15. Unused:       0x80008000
16. Total NTFS Sectors:    145484576
17. MFT Start Cluster: 786432
18. MFT Mirror Start Clust: 4753231
19. Clusters per FRS: 246
20. Clusters per Index Blk: 1
21. Serial Number:    0x50142C17142C0318
22. Checksum:    0 (0x0)
23. Boot Signature:    0xAA55

================================================================================
===========================
Boot Record for drive F: (Drive: 2, Starting sector: 145,484,640, Type: NTFS)
================================================================================
===========================
1. Jump: EB 52 90
2. OEM Name:    NTFS
3. Bytes per Sector: 512
4. Sectors per Cluster: 8
5. Reserved Sectors: 0
6. Number of FATs:    0
7. Root Dir Entries: 0
8. Total Sectors:    0
9. Media Descriptor: 0xF8
10. Sectors per FAT:    0
11. Sectors per Track: 63 (0x3F)
12. Number of Heads:    255 (0xFF)
13. Hidden Sectors:    145484640 (0x8ABEB60)
14. Total Sectors (>32MB): 0 (0x0)
15. Unused:       0x80008000
16. Total NTFS Sectors:    10811744
17. MFT Start Cluster: 384111
18. MFT Mirror Start Clust: 392779
19. Clusters per FRS: 246
20. Clusters per Index Blk: 1
21. Serial Number:    0x10B80DCCB80DB170
22. Checksum:    0 (0x0)
23. Boot Signature:    0xAA55

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wreckwriter

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Re: Ghost 10 lockups
Reply #9 - Jul 8^th, 2006 at 7:06pm

Symantec PartitionInfo 8.0 -- Windows NT/2000 Version
Date Generated: 07/08/06 20:05:31
Copyright (c)1994-2004, Symantec Corporation
Permission is granted for this utility to be freely copied so long
as it is not modified in any way. All other rights are reserved.

Symantec, makers of Norton PartitionMagic(r), Drive Image(tm), and DriveCopy(tm), can be reached at:
Voice: 801-437-8900
Fax: 801-226-8941
Web site: http://www.symantec.com/techsupp/

General System Information:
Total Physical Memory (bytes): 2,146,938,880
Used Physical Memory: (bytes): 509,755,392
Maximum Page File Size: (bytes): 4,294,967,295
Current Page File Size: (bytes): 0

================================================================================
===========================
Disk Geometry Information for Disk 1: 9729 Cylinders, 255 Heads, 63 Sectors/Track
System    PartSect # Boot BCyl Head Sect FS ECyl Head Sect StartSect    NumSects
================================================================================
===========================
   0 0 80    0 1 1 07 1023 254 63       63 156,296,322
Info: End C,H,S values were large drive placeholders.
Actual values are:
   0 0 80 0 1 1 07 9728 254 63    63 156296322

================================================================================
===========================
Disk Geometry Information for Disk 2: 9729 Cylinders, 255 Heads, 63 Sectors/Track
System    PartSect # Boot BCyl Head Sect FS ECyl Head Sect StartSect    NumSects
================================================================================
===========================
   0 1 00    0 1 1 07 1023 254 63       63 145,484,577
Info: End C,H,S values were large drive placeholders.
Actual values are:
   0 1 00 0 1 1 07 9055 254 63    63 145484577
   0 2 00 1023 0 1 07 1023 254 63 145,484,640 10,811,745
Info: Begin C,H,S values were large drive placeholders.
Info: End C,H,S values were large drive placeholders.
Actual values are:
   0 2 00 9056 0 1 07 9728 254 63 145484640 10811745

================================================================================
===========================
Partition Information for Disk 1: 76,316.6 Megabytes
Volume    PartType Status Size MB PartSect # StartSect TotalSects
================================================================================
===========================
C: NTFS    Pri,Boot 76,316.6       0 0    63 156,296,322

================================================================================
===========================
Partition Information for Disk 2: 76,316.6 Megabytes
Volume    PartType Status Size MB PartSect # StartSect TotalSects
================================================================================
===========================
E: NTFS    Pri 71,037.4       0 1    63 145,484,577
F: NTFS    Pri 5,279.2       0 2 145,484,640 10,811,745

================================================================================
===========================
Boot Record for drive C: (Drive: 1, Starting sector: 63, Type: NTFS)
================================================================================
===========================
1. Jump: EB 52 90
2. OEM Name:    NTFS
3. Bytes per Sector: 512
4. Sectors per Cluster: 8
5. Reserved Sectors: 0
6. Number of FATs:    0
7. Root Dir Entries: 0
8. Total Sectors:    0
9. Media Descriptor: 0xF8
10. Sectors per FAT:    0
11. Sectors per Track: 63 (0x3F)
12. Number of Heads:    255 (0xFF)
13. Hidden Sectors:    63 (0x3F)
14. Total Sectors (>32MB): 0 (0x0)
15. Unused:       0x80008000
16. Total NTFS Sectors:    156296321
17. MFT Start Cluster: 786432
18. MFT Mirror Start Clust: 9767516
19. Clusters per FRS: 246
20. Clusters per Index Blk: 1
21. Serial Number:    0x24201469201443E8
22. Checksum:    0 (0x0)
23. Boot Signature:    0xAA55

================================================================================
===========================
Boot Record for drive E: (Drive: 2, Starting sector: 63, Type: NTFS)
================================================================================
===========================
1. Jump: EB 52 90
2. OEM Name:    NTFS
3. Bytes per Sector: 512
4. Sectors per Cluster: 8
5. Reserved Sectors: 0
6. Number of FATs:    0
7. Root Dir Entries: 0
8. Total Sectors:    0
9. Media Descriptor: 0xF8
10. Sectors per FAT:    0
11. Sectors per Track: 63 (0x3F)
12. Number of Heads:    255 (0xFF)
13. Hidden Sectors:    63 (0x3F)
14. Total Sectors (>32MB): 0 (0x0)
15. Unused:       0x80008000
16. Total NTFS Sectors:    145484576
17. MFT Start Cluster: 786432
18. MFT Mirror Start Clust: 4753231
19. Clusters per FRS: 246
20. Clusters per Index Blk: 1
21. Serial Number:    0x50142C17142C0318
22. Checksum:    0 (0x0)
23. Boot Signature:    0xAA55

================================================================================
===========================
Boot Record for drive F: (Drive: 2, Starting sector: 145,484,640, Type: NTFS)
================================================================================
===========================
1. Jump: EB 52 90
2. OEM Name:    NTFS
3. Bytes per Sector: 512
4. Sectors per Cluster: 8
5. Reserved Sectors: 0
6. Number of FATs:    0
7. Root Dir Entries: 0
8. Total Sectors:    0
9. Media Descriptor: 0xF8
10. Sectors per FAT:    0
11. Sectors per Track: 63 (0x3F)
12. Number of Heads:    255 (0xFF)
13. Hidden Sectors:    145484640 (0x8ABEB60)
14. Total Sectors (>32MB): 0 (0x0)
15. Unused:       0x80008000
16. Total NTFS Sectors:    10811744
17. MFT Start Cluster: 384111
18. MFT Mirror Start Clust: 392779
19. Clusters per FRS: 246
20. Clusters per Index Blk: 1
21. Serial Number:    0x10B80DCCB80DB170
22. Checksum:    0 (0x0)
23. Boot Signature:    0xAA55

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wreckwriter

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	Re: Ghost 10 lockups Reply #10 - Jul 8^th, 2006 at 7:08pm woops, didn't realize the copy to clipboard function took both drive's info. Sorry for the double post. Bottom line, both drives showed no errors.
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NightOwl

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Re: Ghost 10 lockups
Reply #11 - Jul 8^th, 2006 at 7:10pm

wreckwriter

Quote:

I'm thinking registry corruption due to 10 or 15 hard reboots from locked up state.

I'd vote for that myself.

Quote:

a Windows DLL (SVCHOST) asks to connect to the net (doesn't matter if I allow or block) and everything locks tight

Why does every program now *have to access the Internet* when it runs?! I installed a Microsoft keyboard's software--and my firewall catches it wanting to *phone home* 2-3 times per week!

But, maybe that's a clue--if you were to re-install Ghost 10, I would first disconnect from the Internet, stop my firewall, and antivirus from automatically loading upon next re-boot, and then re-boot.

Now see if the system locks when you attempt the Ghost 10 operation.

Being as you can use your Ghost 9 system backup to recover easily (that's what Ghost is for isn't it?!), you can experiment at will to see what's causing the problem.

Quote:

Are there any know incompatibilities with 10 that didn't exist with 9?

Haven't seen any like this one reported here.

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wreckwriter

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Re: Ghost 10 lockups
Reply #12 - Jul 8^th, 2006 at 7:22pm

NightOwl wrote on Jul 8^th, 2006 at 7:10pm:

wreckwriter

I'd vote for that myself.

Why does every program now *have to access the Internet* when it runs?! I installed a Microsoft keyboard's software--and my firewall catches it wanting to *phone home* 2-3 times per week!

But, maybe that's a clue--if you were to re-install Ghost 10, I would first disconnect from the Internet, stop my firewall, and antivirus from automatically loading upon next re-boot, and then re-boot.

Now see if the system locks when you attempt the Ghost 10 operation.

Being as you can use your Ghost 9 system backup to recover easily (that's what Ghost is for isn't it?!), you can experiment at will to see what's causing the problem.

Haven't seen any like this one reported here.

I'm always the first one to get the really goofy problems nobody has ever seen before

That's a thought, but it would seem that if that were the issue either authorizing it or blocking it would have done it. I tried both as well as tried with firewall, AV and all other security stuff turned off. It activated ok so Ghost is able to phone home.

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John.

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Re: Ghost 10 lockups
Reply #13 - Jul 8^th, 2006 at 7:31pm

Ok, here's some things to consider:

1. I noticed from your printout that your secondary disk has two primary partitions. Normally, there is one primary partition, (E: in your case), and then an extended partition, containing one or more logical paritions.

While it's not dis-allowed to have two primary partitions on a physical hard drive, that's not the norm.

2. Were you trying to create your backup on e: or f:? I would vote for trying again to e: which is the first primary partition.

3. To fix that you would have to use Disk Management to delete the f: partition, then create an extended partition, then a logical one inside it.

4. Have you checked that you have the latest motherboard bios updates for your pc? also, do you have IDE or SATA drives?

5. I usually defrag my partitions before taking a backup. Two popular defrag programs are Raxco's PerfectDisk, and Execusoft Disk Keeper, both good.

Ghost4me Ghost 9, 10, 12, 14, 15. Windows XP, Vista, Windows 7

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John.

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	Re: Ghost 10 lockups Reply #14 - Jul 8^th, 2006 at 7:36pm http://www.diskeeper.com/ http://www.raxco.com/
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