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It certainly sounds that way, but we'd need to do some investigation. In addition to any help you get here, it pays to ask this question at the official GSS forums, http://forums.symantec.com/discussions/forum.jspa?forumID=109 - one extra piece of information we'd need is what version of the GSS product you have so we can see whether the work we've done with Ghost Explorer since the one you currently have is likely to help you get your file out of your images (which I presume is a set split on 2Gb boundaries).