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New server response time pauses (Read 39177 times)
NightOwl
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Re: New server response time pauses
Reply #15 - May 23rd, 2007 at 10:33pm
 
Rad

If you want to *catch* the slow down--it has happened most consistently between 6:00 am and 7:00 am PST!
 

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John.
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Re: New server response time pauses
Reply #16 - May 23rd, 2007 at 10:46pm
 
I agree, that's the time.  But it's not exactly a slowdown; it's more like a complete stop of traffic or response from the server.  Then a minute later (or more) the screen flashes with everything.

And it's not just a Los Angles to Las Vegas problem because I think all 3 (NightOwl, Brian, myself) are in different parts of the world.
 

Ghost4me  Ghost 9, 10, 12, 14, 15.  Windows XP, Vista, Windows 7
 
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Rad
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Re: New server response time pauses
Reply #17 - May 23rd, 2007 at 11:32pm
 
if you can grab pings and post them here, i can show them hard data.

there are also times when search engines spider thru the site, and i think that will slow it down.

yeah, a minute or more .. that's unacceptable by ANYbody's standards.
 
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Rad
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Re: New server response time pauses
Reply #18 - May 23rd, 2007 at 11:38pm
 
here's their response to my email inquiry (earlier, I had *called* them to see where the server was physically located):

Ticket Subject : slow response times?

Reply:
Hello

Would it be possible to provide the following:
1.)  Your geographic location
2.)  Your ISP
3.)  Your IP Address (can be obtained at http://www.whatismyip.com/)

.:|Traceroute|:.
A traceroute doing the following:

Windows XP/2000
1. Go to Start > Run...
2. Enter cmd and click OK.
3. At the prompt, type tracert yourdomainname and hit enter.

Windows ME/98/98SE
1. Go to Start > Run...
2. Enter command and click OK.
3. At the prompt, type tracert yourdomainname and hit enter.

.:|NSlookup|:.
An NSlookup doing the following:

Windows XP/2000
1. Go to Start > Run...
2. Enter cmd and click OK.
3. At the prompt, type nslookup yourdomainname and hit enter.

We can then look into this issue further.

Thanks. 

--
If you have any more questions, please do not hesitate to contact the Lunarpages Help Desk again.

Best Regards
 
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John.
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Re: New server response time pauses
Reply #19 - May 23rd, 2007 at 11:41pm
 
I basically posted all that info this morning (see posts 6, 7 etc.), but I can do it again tomorrow if I see it happen again.

Why don't you send them the tracert and ping info from this morning and see what they say.
 

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Brian
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Re: New server response time pauses
Reply #20 - May 24th, 2007 at 3:41am
 
I've just experienced about 2 minutes of "Unable to connect". During this time I ran several Ping Plotters and the round trip was 210 to 220 msec. It was the same during the "Unable to connect" as it is now.
 
 
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Re: New server response time pauses
Reply #21 - May 24th, 2007 at 8:32am
 
It's happening again today (6:15 am to 6:30am Pacific Time from Los Angeles/Orange County), but shorter lockups/pauses, usually 10-20 seconds, some a few longer.  Several "IE cannot display the webpage" messages.  Tracert looks normal:

Tracing route to radified.com [74.50.3.195]
over a maximum of 30 hops:

 1    <1 ms    <1 ms    <1 ms  192.168.1.1
 2     9 ms     9 ms     7 ms  ip68-x-xx-xx.xx.oc.cox.net [xxxx]
 3     8 ms    10 ms     8 ms  68.4.15.209
 4     9 ms     9 ms     9 ms  ip68-4-14-53.oc.oc.cox.net [68.4.14.53]
 5    11 ms    10 ms     9 ms  ip68-4-14-73.oc.oc.cox.net [68.4.14.73]
 6    11 ms    11 ms    11 ms  rsmtdsrj01-ge600.0.rd.oc.cox.net [68.4.14.253]
 7    17 ms    19 ms    17 ms  nwstdsrj01-ge710.rd.lv.cox.net [68.1.0.85]
 8    29 ms    34 ms    27 ms  24-234-6-1.ptp.lvcm.net [24.234.6.1]
 9    17 ms    17 ms    17 ms  24-234-6-66.ptp.lvcm.net [24.234.6.66]
10    19 ms    19 ms    19 ms  24-234-18-130.ptp.lvcm.net [24.234.18.130]
11    18 ms    19 ms    17 ms  cust-lunarpages.marquisnet.com [208.65.158.130]
12    18 ms    17 ms    20 ms  hafgan.lunarservers.com [74.50.3.195]

Trace complete.

 

Ghost4me  Ghost 9, 10, 12, 14, 15.  Windows XP, Vista, Windows 7
 
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John.
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Re: New server response time pauses
Reply #22 - May 24th, 2007 at 8:33am
 
the above post took 3 "ie cannot display the webpages" messages.  I hit refresh after each one, finally got an invalid response.  Frustrating.  6:33am

38 guests, 4 members logged on.
 

Ghost4me  Ghost 9, 10, 12, 14, 15.  Windows XP, Vista, Windows 7
 
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Rad
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Re: New server response time pauses
Reply #23 - May 24th, 2007 at 8:42am
 
test.

they are looking into it.
 
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John.
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Re: New server response time pauses
Reply #24 - May 24th, 2007 at 8:45am
 
Rad wrote on May 24th, 2007 at 8:42am:
test.
they are looking into it.


Rad, are you seeing same problem from your location?
 

Ghost4me  Ghost 9, 10, 12, 14, 15.  Windows XP, Vista, Windows 7
 
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NightOwl
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Re: New server response time pauses
Reply #25 - May 24th, 2007 at 9:34am
 
Ghost4me

Quote:
are you seeing same problem from your location?

Since 6:30 thru 7:30 this morning--page loading slower than *dial-up*--multiple time-out errors--yuk!
 

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NightOwl
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Re: New server response time pauses
Reply #26 - May 24th, 2007 at 10:11am
 
Rad

As of approx 7:45--speeds were back to *normal*!
 

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Rad
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Re: New server response time pauses
Reply #27 - May 24th, 2007 at 12:09pm
 
my home page opens to the rad home page.

it came up 404 at 6:30 when i woke.

1st refresh brought it up.

i pinged, which came up normal.

go figure.

sent mail to lp.
 
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Re: New server response time pauses
Reply #28 - May 24th, 2007 at 3:03pm
 
It's looking pretty fast/normal now.  However, look at this tracert which shows a big lag at one router:

Tracing route to radified.com [74.50.3.195]
over a maximum of 30 hops:

 1     1 ms     1 ms     1 ms  192.168.1.1
 2     7 ms    10 ms     9 ms  ip.xxx.oc.cox.net [xx.xx.xx.xx]
 3    10 ms    11 ms     9 ms  68.4.15.209
 4    16 ms    20 ms    14 ms  ip68-4-14-53.oc.oc.cox.net [68.4.14.53]
 5    14 ms    12 ms    16 ms  ip68-4-14-73.oc.oc.cox.net [68.4.14.73]
 6    10 ms    11 ms    41 ms  rsmtdsrj01-ge600.0.rd.oc.cox.net [68.4.14.253]
 7    19 ms    18 ms    20 ms  nwstdsrj01-ge710.rd.lv.cox.net [68.1.0.85]
 8     *      250 ms   261 ms  24-234-6-1.ptp.lvcm.net [24.234.6.1]
 9    25 ms    28 ms    30 ms  24-234-6-66.ptp.lvcm.net [24.234.6.66]
10    27 ms    34 ms    31 ms  24-234-18-130.ptp.lvcm.net [24.234.18.130]
11    24 ms    27 ms    23 ms  cust-lunarpages.marquisnet.com [208.65.158.130]
12    33 ms    24 ms    26 ms  hafgan.lunarservers.com [74.50.3.195]

Trace complete.
 

Ghost4me  Ghost 9, 10, 12, 14, 15.  Windows XP, Vista, Windows 7
 
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Rad
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Re: New server response time pauses
Reply #29 - May 24th, 2007 at 4:39pm
 
Reply:
Hello,

At this time I am not seeing any issues with the server. Looking at the post that Ghost4me did on your forums (http://radified.com/cgi-bin/yabb2/YaBB.pl?num=1179893550) ; I do see a few times out. This could cause slow load times and possible page errors.

Can you get a couple of your users to do traceroutes when they are experiencing issues, and then again when they are not having issues, and have them post them into the forums with the times the traceroutes were taken?

To answer a post in the forums, the reason more then one person in different geographic locations can both experience issues is at some point they both might run through the same internet router.

The more traceroutes with times that we can get, from varying locations, the better we can investigate where the issue may be.

Best regards
 
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