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New server response time pauses (Read 39197 times)
John.
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Re: New server response time pauses
Reply #75 - May 29th, 2007 at 2:35pm
 
Rad, seems like you have done everything one could reasonably expect.

I thought that LP said they could/would monitor the problem if they knew when it occurred.  There should be plenty of times and traces on this thread to satisfy that.  I'm just surprised that they can't even guess or determine where the problem exists, especially since it happens every morning from 6:15 to 7:00 am PDT. 

To say the only resolution is to "move to a different server" is kind of like me telling a pc user, to just "buy a new computer" to solve any problem.

(just venting on them, not you.)
 

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Rad
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Re: New server response time pauses
Reply #76 - May 29th, 2007 at 4:49pm
 
there are different groups within LP. Support and admins.

Supposedly, you can't actually *speak* to an admin .. only communicated via email.

And if you send emails, and get no response, what do you do?

Call support.

They can talk to admins, but you can't.

Maybe they are busy with bigger fish. I dunno.

In their defense, they (the admins) weren't notified of the problem until late 25th, early 26th, which includes a holiday.

If I could *talk* to whoever is working on my issue, and find out WHERE they are with it, and what they've discovered, I could make a better decision.

But not knowing ANYthing, leaves me little choice (like the LP supe said) but to request a move to a new server (which is never much fun).

It is most distressing for me to see the site unavailable.
 
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Re: New server response time pauses
Reply #77 - May 29th, 2007 at 5:43pm
 
Thanks for all your hard work and dedication to this!   Smiley
 

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Rad
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Re: New server response time pauses
Reply #78 - May 29th, 2007 at 7:34pm
 
Comments from LP sppt:

Reply:
Hello.

I read the entire forum thread you posted.  At this point we cannot definitively say whether it is a network issue or a server issue.  There is nothing apparently wrong with the server - no load issues, no alarms ringing anywhere, nothing out of the ordinary, but it is clear from your users that there is a problem somewhere.

I saw in your latest forum posts that you requested a server move back to Los Angeles but I don't see that in this ticket.  Did you open a new ticket?  It would be easy enough to move the account back West if that's the path you want to take.

For the time being I will leave this ticket open while we dig around and we can hope to catch the problem while it's happening.  If it is a server problem it is likely affecting other people as well (although I have yet to see their tickets) so I would like to get it resolved.

I hope you understand the difficulty in troubleshooting an intermittent issue such as this, and I appreciate your patience in the matter.

--
Best Regards

[Rad note - yes, new ticket, and yes, I understand the difficulty of troubleshooting intermittent problems. But it's not just me, and it's not an uncommon problem. It seems Apache was down this morning. That's what the Supe told me. Why was Apache down? Why do I have to call to tell LP Apache (the site) is down? What if I wasn't around, or didn't call?]

Even when the site is down, I can still access email, FTP and pings look fine (most of the time). That seems like the characteristics of a problem with Apache, no?

We've been having problems since the 22nd, and it seems to be getting worse. At first the site was just laggy (10-60 secs). Now we're having outages that last upto an hour.
 
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John.
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Re: New server response time pauses
Reply #79 - May 29th, 2007 at 10:50pm
 
It's really unfortunate they can't locate the source of the problem.  Because response time is really excellent and fast most of the time.  It's just that when it's bad, it's bad.
 

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Rad
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Re: New server response time pauses
Reply #80 - May 30th, 2007 at 8:19am
 
yeah, i agree. it was fast most of the time. but when it wasn't, it was really distressing.

this is the new server.

whatdaya think?

any problems?
 
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Re: New server response time pauses
Reply #81 - May 30th, 2007 at 8:40am
 
I think (knock on wood) it's better and (knock on wood) fast.  I'm amazed Rad at how quickly you got everything moved!

Here's a PingPlotter just taken (6:30am PDT) of the NEW NEW (Los Angeles) server.  Note the really fast round trip times., although in fairness Orange County to LAX is a shorter hop, than OC to Las Vegas.

...

http://network-tools.com/default.asp?prog=network&host=209.200.242.173

209.200.242.173 is from United States(US) in region North America

whois query for 209.200.242.173...

Results returned from whois.arin.net:

OrgName:    ADDD2NET COM INC DBA LUNARPAGES
OrgID:      ACIDL
Address:    Add2Net, Inc.
Address:    Lunarpages Division
Address:    100 East La Habra Blvd.
City:       La Habra
StateProv:  CA
PostalCode: 90631
Country:    US



 

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Re: New server response time pauses
Reply #82 - May 30th, 2007 at 8:59am
 
Rad

Looking good so far this a.m.--no slowdowns or delays noted!

Previous average pingplotter round trip was 60 ms--now it's 40 ms!!!
 

____________________________________________________________________________________________

No question is stupid ... but, possibly the answers are Wink !
 
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Rad
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Re: New server response time pauses
Reply #83 - May 30th, 2007 at 1:27pm
 
actually, lunarpages did everything. i just submitted a request & backed-up the site.

here's a ping taken 11:30 am today, probably the site's busiest time:

...

no outages observed yet.

the new server name is KWAN.
 
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Re: New server response time pauses
Reply #84 - May 30th, 2007 at 1:42pm
 
here's another taken at 11:45:

...
 
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Re: New server response time pauses
Reply #85 - May 30th, 2007 at 4:21pm
 
Still looking great!  (2:15pm PDT)

...
 

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Rad
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Re: New server response time pauses
Reply #86 - May 30th, 2007 at 6:31pm
 
dang, john. that's smokin'.  i've seen network pings in the same house that weren't that fast.  Smiley

nice when things work the way they're supposed to. here a (nice) tracert i just took at 4:30 pm:

...
 
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Re: New server response time pauses
Reply #87 - May 31st, 2007 at 5:29pm
 
Rad, I keep trying to find some anomaly to report, but every time I run PingPlotter at different times during the day and evening, I get the same 13 or 14 msec round trip. 

Everything looks and feels very consistent.
 

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Re: New server response time pauses
Reply #88 - Jun 1st, 2007 at 5:44pm
 
Seems like we can call this resolved with the server move.  The complaints stopped suddenly as soon as the move completed.
 
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John.
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Re: New server response time pauses
Reply #89 - Jun 1st, 2007 at 6:00pm
 
I agree.  Out of curiosity, Rad has Lunarpages acknowledged that there is/was a problem with the Apache software on their Las Vegas server?  I assume the problem is there lurking for their other customers using that server.
 

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