I am trying to backup my Windows XP SP2 PC with 3 hard drives over the network to a Ubuntu Linux box where I have 1 TB of disk space waiting for my backup images. It doesn't work. I tried it in Ghost 9 and with Ghost 12 and I get the same error message.

-Cannot create the recovery point.
--Error E7D10041: Unable to establish a network connection to \\momoputer\backup.
---Error EBAB03F1: Multiple connections to a server or shared resource by the same user, using more than one user name, are not allowed. Disconnect all previous connections to the server or shared resource and try again..


The thing is that this is the first and only connection to the server. Restarting the ghost service, the computer or the network doesn't have an impact. The problem may be that Ghost does not work with SAMBA shares...

It would be great if someone had a solution for me!

Thanks!





Here my chat with Symantec support for more details:

user Mr._Ghost_Customer has entered room.


analyst Arifulla has entered room.


Arifulla(Wed Jul 04 2007 14:23:05 GMT-0700 (Pacific Daylight Time))>

Hello Mr._Ghost_Customer. My name is Arifulla.


Mr._Ghost_Customer(Wed Jul 04 2007 14:23:20 GMT-0700 (Pacific Daylight Time))>

Hello


Arifulla(Wed Jul 04 2007 14:23:45 GMT-0700 (Pacific Daylight Time))>

Thank you for contacting Symantec Live Technical Support. Please make a note of the Chat Request Id [808843] for this chat session.


Mr._Ghost_Customer(Wed Jul 04 2007 14:24:11 GMT-0700 (Pacific Daylight Time))>

yes


Mr._Ghost_Customer(Wed Jul 04 2007 14:25:06 GMT-0700 (Pacific Daylight Time))>

Can you help me?


Arifulla(Wed Jul 04 2007 14:25:18 GMT-0700 (Pacific Daylight Time))>

Sure, I am here to help you.


Arifulla(Wed Jul 04 2007 14:25:45 GMT-0700 (Pacific Daylight Time))>

I understand from your message that the BackUp to Linux Samba Share using the Norton Ghost 12 fails with error . Am I correct?


Mr._Ghost_Customer(Wed Jul 04 2007 14:26:35 GMT-0700 (Pacific Daylight Time))>

Yes. It says that multiple connections from different users are not allowed. But I just rebooted and this is the only connection...


Mr._Ghost_Customer(Wed Jul 04 2007 14:27:39 GMT-0700 (Pacific Daylight Time))>

I had the same problem with Ghost 9.


Arifulla(Wed Jul 04 2007 14:27:41 GMT-0700 (Pacific Daylight Time))>

Okay.


Arifulla(Wed Jul 04 2007 14:27:42 GMT-0700 (Pacific Daylight Time))>

May I know the exact error message that you receieve?


Mr._Ghost_Customer(Wed Jul 04 2007 14:29:41 GMT-0700 (Pacific Daylight Time))>

Okay - I do the 'run backup now' command on the C: drive that is configured to back up to \\momoputer\backup\whipper - it takes a while to initialize (createing recovery point) and then ends with the error ... it will show up in a second.


Mr._Ghost_Customer(Wed Jul 04 2007 14:29:57 GMT-0700 (Pacific Daylight Time))>

-Cannot create the recovery point.
--Error E7D10041: Unable to establish a network connection to \\momoputer\backup.
---Error EBAB03F1: Multiple connections to a server or shared resource by the same user, using more than one user name, are not allowed. Disconnect all previous connections to the server or shared resource and try again..


Mr._Ghost_Customer(Wed Jul 04 2007 14:30:33 GMT-0700 (Pacific Daylight Time))>

the output of the 'net use' command on the command line is: C:\Documents and Settings\Martin>net use
New connections will be remembered.

There are no entries in the list.


Mr._Ghost_Customer(Wed Jul 04 2007 14:30:49 GMT-0700 (Pacific Daylight Time))>

This means that there are no connections to the computer.


Arifulla(Wed Jul 04 2007 14:32:28 GMT-0700 (Pacific Daylight Time))>

Thank you.


Mr._Ghost_Customer(Wed Jul 04 2007 14:33:00 GMT-0700 (Pacific Daylight Time))>

I did disconnect all previous connection to the server - it didn't help. I also logged off, rebooted and disabled and enabled the network connection and still get the same error.


Arifulla(Wed Jul 04 2007 14:33:13 GMT-0700 (Pacific Daylight Time))>

Okay.


Arifulla(Wed Jul 04 2007 14:33:32 GMT-0700 (Pacific Daylight Time))>

May I know in which Drive you are taking the BackUp?


Mr._Ghost_Customer(Wed Jul 04 2007 14:34:15 GMT-0700 (Pacific Daylight Time))>

This was for the C drive (I am trying to back up C). I also have a E and G drive all independent hard disks.


Arifulla(Wed Jul 04 2007 14:34:56 GMT-0700 (Pacific Daylight Time))>

Okay.


Arifulla(Wed Jul 04 2007 14:35:08 GMT-0700 (Pacific Daylight Time))>

May I know the Destination Drive of your BackUp?


Mr._Ghost_Customer(Wed Jul 04 2007 14:35:54 GMT-0700 (Pacific Daylight Time))>

Yes - I am trying to back up to a network drive called \\momoputer\backup\whipper


Arifulla(Wed Jul 04 2007 14:36:22 GMT-0700 (Pacific Daylight Time))>

Thank you.


Arifulla(Wed Jul 04 2007 14:37:43 GMT-0700 (Pacific Daylight Time))>

Is the Network Drive in a Computer or is it a NAS Device ?


Mr._Ghost_Customer(Wed Jul 04 2007 14:38:17 GMT-0700 (Pacific Daylight Time))>

It is a Linux machine with a drive shared through SAMBA


Arifulla(Wed Jul 04 2007 14:38:31 GMT-0700 (Pacific Daylight Time))>

Okay.


Arifulla(Wed Jul 04 2007 14:40:19 GMT-0700 (Pacific Daylight Time))>

May I place you on hold for a few minutes whilst I investigate this issue further?


Mr._Ghost_Customer(Wed Jul 04 2007 14:40:40 GMT-0700 (Pacific Daylight Time))>

Certainly.


Arifulla(Wed Jul 04 2007 14:41:02 GMT-0700 (Pacific Daylight Time))>

Thank you.


Arifulla(Wed Jul 04 2007 14:43:33 GMT-0700 (Pacific Daylight Time))>

Thank you for your patience.


Arifulla(Wed Jul 04 2007 14:43:43 GMT-0700 (Pacific Daylight Time))>

May I know the file System of the Network Drive?


Mr._Ghost_Customer(Wed Jul 04 2007 14:44:13 GMT-0700 (Pacific Daylight Time))>

oh - let me see


Arifulla(Wed Jul 04 2007 14:44:13 GMT-0700 (Pacific Daylight Time))>

Sure.


Mr._Ghost_Customer(Wed Jul 04 2007 14:45:01 GMT-0700 (Pacific Daylight Time))>

when I do the mount command on the linux machine it says /dev/md0 on /media/backupdrive type ext3 (rw)


Mr._Ghost_Customer(Wed Jul 04 2007 14:45:13 GMT-0700 (Pacific Daylight Time))>

so the type would be ext3


Arifulla(Wed Jul 04 2007 14:45:50 GMT-0700 (Pacific Daylight Time))>

Okay.


Arifulla(Wed Jul 04 2007 14:46:46 GMT-0700 (Pacific Daylight Time))>

Maritn, please note that it is recommended that the file System should be the NTFS in the Network Drive.


Mr._Ghost_Customer(Wed Jul 04 2007 14:47:58 GMT-0700 (Pacific Daylight Time))>

well, I don't know if Linux supports that...


Mr._Ghost_Customer(Wed Jul 04 2007 14:50:45 GMT-0700 (Pacific Daylight Time))>

It does not - my ubuntu supports mkfs.cramfs    mkfs.ext3      mkfs.msdos     mkfs.vfat
mkfs.ext2      mkfs.minix     mkfs.reiserfs


Arifulla(Wed Jul 04 2007 14:52:28 GMT-0700 (Pacific Daylight Time))>

Well, please note that it is recommended that the File System of the Network Drive should be NTFS for the Norton Ghost 12 to support it.


Mr._Ghost_Customer(Wed Jul 04 2007 14:54:07 GMT-0700 (Pacific Daylight Time))>

So you don't support backing up over the network to non-NTFS file systems?


Arifulla(Wed Jul 04 2007 14:54:24 GMT-0700 (Pacific Daylight Time))>

Yes, you are correct.


Mr._Ghost_Customer(Wed Jul 04 2007 14:56:20 GMT-0700 (Pacific Daylight Time))>

Then I can't use ghost ---- let's look at the product web site...


Mr._Ghost_Customer(Wed Jul 04 2007 14:56:22 GMT-0700 (Pacific Daylight Time))>

File systems supported for backup and recovery tasks
    * FAT16, FAT16X, FAT32, FAT32X
    * NTFS
    * Dynamic Disks
    * Linux® EXT2/3 and Linux Swap Partitions



Mr._Ghost_Customer(Wed Jul 04 2007 14:56:39 GMT-0700 (Pacific Daylight Time))>

this is on http://www.symantec.com/home_homeoffice/products/sysreq.jsp?pcid=br&pvid=ghost10


Mr._Ghost_Customer(Wed Jul 04 2007 14:56:58 GMT-0700 (Pacific Daylight Time))>

The same is on http://www.symantec.com/home_homeoffice/products/sysreq.jsp?pcid=br&pvid=ghost12


Mr._Ghost_Customer(Wed Jul 04 2007 14:57:18 GMT-0700 (Pacific Daylight Time))>

So contrary to what you say it does seem to be supported.


Arifulla(Wed Jul 04 2007 14:59:04 GMT-0700 (Pacific Daylight Time))>

Please note that you can save the backUp of the ext partition but you need to save it on a FAT 32 or NTFS Partition.


Mr._Ghost_Customer(Wed Jul 04 2007 15:01:20 GMT-0700 (Pacific Daylight Time))>

This is not what the system requirements say. EXT3 is supported for backup and recovery. It is not even possible to mount a EXT3 partition in windows so I can't back it up using Ghost.


Arifulla(Wed Jul 04 2007 15:06:13 GMT-0700 (Pacific Daylight Time))>

Yes, the .EXT3 is supported but you need to save that BackUp in the NTFS or FAT 32 Partition.


Mr._Ghost_Customer(Wed Jul 04 2007 15:06:44 GMT-0700 (Pacific Daylight Time))>

Maybe you can point to the page in the manual where it says that? Thank you.


Arifulla(Wed Jul 04 2007 15:11:23 GMT-0700 (Pacific Daylight Time))>

Martin, please note that you can take the BackUps of the Data with the extension of * FAT16, FAT16X, FAT32, FAT32X
* NTFS
* Dynamic Disks
* Linux® EXT2/3 and Linux Swap Partitions. However, you need to store them in the Drive which contains the NTFS or FAT 32 Partition.


Mr._Ghost_Customer(Wed Jul 04 2007 15:13:48 GMT-0700 (Pacific Daylight Time))>

This cannot be correct, sorry. Ghost only runs on Windows. I cannot mount a EXT3 drive on Windows. The system requirements say that "backup and recovery tasks" are supported on EXT3 - therefore backup to an EXT3 drive must be meant. Can't you just help with my problem instead of trying to weasel out of this one?


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marstein wrote on Jul 4^th, 2007 at 5:34pm:

I'm sorry I can't help with your particular problem since I don't personally use the products currently sold as "Norton Ghost", but I feel I should point out that the inference above is based on an unsound premise.

Just like genuine "classic" Ghost, the original DriveImage program that was the basis of the product now sold as "Norton Ghost" was perfectly able to image EXT2/3 filesystems in DOS, and therefore all that is necessary for the quoted support list to mean precisely what it says is that it wasn't taken out. As far as I'm aware the actual code remains perfectly capable of doing so now under Windows (as the original Ghost can too, in the form of Ghost32). The fact that Windows itself does not mount EXT2/3 filesystems is irrelevant to the program's capability to back up and restore EXT2/3 filesystems that are also present in the system; the code is perfectly able to read them directly itself.

So I think the reason that Ghost supports imaging an ext3 partition when it only runs in Windows is because you could have a dual-boot system with Windows and Linux and want to backup the Linux drive.  I don't think that you can store image on an ext3 partition since - as you said, Ghost only runs on Windows.  Making an image and actually reading/writing to a filesystem are different.

That being said, a samba share is not an ext3 filesystem, it is smbfs.  Once you share a file though Samba, samba translates it to the standard windows file sharing format.  Samba hides the underlying filesystem of the directory it is sharing.  I can read my FFS (Unix) files shared through Samba on my Windows computer without any special drivers except Windows File Sharing - the built in stuff.

What I'm getting at here is that what you are trying to do should be possible.  So, lets start at the beginning.  Can you type "\\momoputer\backup" in the run box and successfully browse \\momoputer\backup on the windows computer?  Can you create files in this directory from the Windows computer?  Can you modify those files and delete them?  I assume Ghost is going to need full read/write access to this directory, so we need to make sure we have that first.

And is "momoputer" the correct computer name, or is a typo for "momcomputer"?

Mapping the drive creates a different way for applications to address the drive that is closer to what they are used to using when they get data from local drives.  The same trick works well for WindowsXP Media Center, so I'm not surprised to hear that worked for you.

Your daughter's computer uses Linux...  That rocks.