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Ghost12 Error on Encrypted Files (Read 11980 times)
wildfire99
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Ghost12 Error on Encrypted Files
Jul 6th, 2007 at 1:59pm
 
I'm evaluating some backup solutions and am trying the demo of Ghost 12.

The first problem was that installing Ghost made my windows activation kick in... that's super-annoying and while I know that's kind of MS' bad, nothing else has caused that so far on my box.

The real issue I have with Ghost 12 though is that it seems completely unable to copy encrypted files (WinXP Pro, using the native 'encrypt file contents' option). That's sort of fine, though Acronis' backup solution does it without flinching. The thing that scares me is that when ghost hits an encrypted file it throws out an error about not being able to connect to the recovery system, and stops the job. Ack! A backup solution that doesn't back up files? No way! I've searched to no avail for an option to allow a backup job to continue even if it can't read a file. This is like the days of "copy" in DOS.  Angry

But my concerns with the maturity of Ghost 12 aside, my real question is this: would Save  & Restore do any better of a job at this? Ghost 12 is a bit much for my needs but there is no trial version of S&R. I fear that getting S&R would result in the same problem. I only need folder-based backups on a schedule and the occasional disk image/disk-to-disk clone job.

Otherwise, is there a software program that will do this without errors? Acronis True Image seems to work fine, but it's kind of over-complicated to use to define custom backup jobs, and I wonder if it can do offline (Ghost 9-like) stuff.
 
 
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Pleonasm
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Re: Ghost12 Error on Encrypted Files
Reply #1 - Jul 6th, 2007 at 2:20pm
 
Wildfire99, what is the specific error message that Norton Ghost 12 is producing?  Are you attempting to store the recovery point (aka “image”) in an encrypted folder?

It is unlikely that Norton Save & Restore 2.0 would produce a different outcome than Norton Ghost 12, although neither should have difficulty with encrypted files.  I use Norton Ghost 10 with encrypted files (using the tool SecretAgent by Information Security Corporation), and have never had an issue.
 

ple • o • nasm n. “The use of more words than are required to express an idea”
 
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wildfire99
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Re: Ghost12 Error on Encrypted Files
Reply #2 - Jul 6th, 2007 at 4:44pm
 
I'm copying my user data from Drive C: (main app drive) and some project files from Drive D: (data drive) to my backup drive E:. So there's no sharing going on, and drive E is not encrypted or protected in any way. It popped up because some of my source code files are encrypted here and there from when I was moving them around on memory sticks.

The Ghost error (as soon as it hits one of those encrypted files -- if I unencrypt them then it backs them up fine until it hits another one) is ebab0005... error log says:

Quote:
Error ebab0005 running job: General Backup

-Errors exist.
--Error E7D1001D: Unable to open '//./SymantecSnapshot1/Programming/sourcecode/myprogram.exe'.
---Error EBAB03F1: Access is denied.
---Error E7D10049: Device SymantecSnapshot1 appears to be offline, disconnected, or otherwise unavailable.
----Error E4BC0004: Unable to backup file D:/Programming/sourcecode/myprogram.exe.

Note: File names changed to protect the innocent. myprogram.exe is an encrypted file (shows green in windows explorer), but if I decrypt myprogram.exe then it will just die with the same error on the next encrypted file it hits. TrueImage backed up all the encrypted files just fine, so it's not some weird disk error.

What bugs me is that all the other files left to backup in the job don't get copied. Ghost should at least continue on with the other files if it couldn't read one... though the error suggests something internal in the ghost service is deciding to kick over and die for whatever reason.
 
 
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Pleonasm
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Re: Ghost12 Error on Encrypted Files
Reply #3 - Jul 8th, 2007 at 9:22am
 
Wildfire99, I don't know if this will help/hurt, but see here for a recommended registry edit to address the E7D10049 problem.
 

ple • o • nasm n. “The use of more words than are required to express an idea”
 
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wildfire99
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Re: Ghost12 Error on Encrypted Files
Reply #4 - Jul 8th, 2007 at 11:09pm
 
Pleonasm wrote on Jul 8th, 2007 at 9:22am:
Wildfire99, I don't know if this will help/hurt, but see here for a recommended registry edit to address the E7D10049 problem.

The destination for the backup is a local drive though... no networking involved. It must just be some kind of bug in Ghost 12, because I can't envision any other reason for the whole backup process to fail if permission is denied for just one source file. The backup job should still continue and at least back up all the other accessible files.

For now the only thing I can do is to run the backup job repeatedly until I've found and decrypted every file it hangs up on. Once the files are decrypted, Ghost backs them up fine.

Perhaps they didn't test it with encrypted files via the built-in windows encryption feature, or perhaps there's some oddity with how it works in Windows MCE2005 (SP2). The files that are protected are totally accessible to me, so perhaps Ghost is accessing them from some other account (other than mine) that doesn't have the decryption keys installed.

Reading historical posts I see people have had problems like this since at least Ghost 10, though usually because of bad sectors on the disk. To me it's just scary to think that my backup program won't do its job if it hits so much as one little snag. Yikes. But while TrueImage marches through like a champ, it has rumored issues of not being able to restore properly. ::rolleyes::
 
 
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Brian
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Re: Ghost12 Error on Encrypted Files
Reply #5 - Jul 8th, 2007 at 11:34pm
 
wildfire99,

I don't use encrypted files but I tried to reproduce your problem by encrypting a folder full of files (BartPE folder). I hadn't seen green files before. Using Ghost 12, I imaged the partition containing the encrypted folder. There were no problems. Just a normal imaging process. I mounted the image as a drive and the green files were present.

I don't know why it's failing on your computer.

I forgot to ask. Are you doing partition or Files and Folders backup?
 
 
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Brian
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Re: Ghost12 Error on Encrypted Files
Reply #6 - Jul 9th, 2007 at 12:02am
 
wildfire99,

You are correct. I tried a Files and Folders backup with encrypted files and they don't copy.

I don't use the Files and Folders backup component of Ghost 12. I don't like it and here is another reason not to like it. I backup my data in native format.
 
 
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