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John.
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Re: Error Message
Reply #15 - Apr 2nd, 2008 at 7:16am
 
To clean up your system and get rid of GoBack:

1. Uninstall GoBack from control panel.  Also uninstall NSW 2007 Premiere.  reboot.
2. Download and run the Norton Removal Tool for version for GoBack.
http://service1.symantec.com/Support/tsgeninfo.nsf/docid/2005033108162039
3. reboot
4. Download and run the Norton Removal Tool for 2007.  reboot.

At this point you should have the Norton products completely removed.

5. Install NSW 2007 Premiere.
6. Run LiveUpdate to check for any updates.

It's possible that the removal of GoBack at this point will make the XP system restore work again.


Test Norton Save & Restore.

Let me know how everything turns out.  Good luck.

(Many people have had problems with completely removing Norton products.  That's why Norton wrote the special removal tool!)
 

Ghost4me  Ghost 9, 10, 12, 14, 15.  Windows XP, Vista, Windows 7
 
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Re: Error Message
Reply #16 - Apr 2nd, 2008 at 7:35am
 
Thanks John - I did all that prior to instal. System Restore was missing before I installed any Symantec products. I think I shall just leave it there for the moment and when my subscription comes close to ending will seek an alternative to Symantec whose 'footprint' I hate
 
 
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Re: Error Message
Reply #17 - Apr 2nd, 2008 at 7:43am
 
DaveyD wrote on Apr 2nd, 2008 at 7:35am:
will seek an alternative to Symantec whose 'footprint' I hate 


I agree with you and also think that these big "SystemWorks" type packages from Symantec as well as some other vendors are becoming big bloatware.

Instead of an all in one, I have one antivirus+antispyware software package (NOD32).  And, I have Norton Ghost 12.  And I keep my Windows XP or Vista pc's up to date with latest security patches/updates from Microsoft.

The fewer complexities introduced, the better.

Good luck.
 

Ghost4me  Ghost 9, 10, 12, 14, 15.  Windows XP, Vista, Windows 7
 
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Re: Error Message
Reply #18 - Apr 2nd, 2008 at 12:52pm
 
I have been led to believe that I must remove all Symantec products before an alternative can be used.
My partner became so fed up with delays that I placed Kaspersky anti-virus on her machine. She is delighted as the program has a very small footprint and works unobtrusively.
If I am able to ditch all of my Symantec stuff except Save and Restore I would follow her
 
 
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Re: Error Message
Reply #19 - Apr 2nd, 2008 at 1:33pm
 
DaveyD wrote on Apr 2nd, 2008 at 12:52pm:
If I am able to ditch all of my Symantec stuff except Save and Restore I would follow her 


You might be able to do a "custom" install of NSW 2007, and only check the Norton Save & Restore for installation, but I don't know, and you'd have to at least insert the install cd and see if you can do that. 

But back to your original problem with Save & Restore:  If you don't completely remove all the current and old versions of Norton and GoBack using the Norton Removal Tools, I pesonally doubt if you'll get S&R to install and work properly.

Did you see the free (after mail in rebates) offering of Ghost 14, valid through 4/3?  It does everything that S&R does.
http://radified.com/cgi-bin/yabb2/YaBB.pl?num=1175260773/15#27
 

Ghost4me  Ghost 9, 10, 12, 14, 15.  Windows XP, Vista, Windows 7
 
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Ajay
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Re: Error Message
Reply #20 - Apr 3rd, 2008 at 9:08am
 
Hi All,

    Greetings!!!

   Norton System Works comes in three editions. They are Basic,Standard,Premiere -
NSW Basic = NU + Norton GoBack4.2
NSW Standard = NSW Basic + Norton Antivirus
NSW Premiere = NSW Standard + NSR2.0.

DaveyD : How you contact symantec? Chat support/Email Support/Voice Support?

 

Ajay   Symantec User && _________________  &&Chennai. INDIA
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Re: Error Message
Reply #21 - Apr 3rd, 2008 at 9:12am
 
Hi DaveyD,

  Greetings !!!

Regarding your Windows System Restore feature:

Have you installed the System Tools when you load windows?

Go to C:\Windows\System32

Check whether you have a folder restore

 

Ajay   Symantec User && _________________  &&Chennai. INDIA
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Re: Error Message
Reply #22 - Apr 4th, 2008 at 9:10am
 
Hi Ajay - With this problem I had a helpful but evenutally fruitless online conversation with Symantec where the analyst investigated my PC. The result was 'Not a known issue'. I was told that the matter had been forwarded to research who would email with a solution. I have not yet had a feedback.
On your other question - I cannot find a 'folder restore' file either in system32 or elsewhere. My PC came with preloaded operating system from DELL and was returned by them after an inititial complete failure of the hard drive.
I am currently running an upgraded version of Premier System Works 2007 which includes 'Save and Restore' and 'Go Back'
 
 
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Re: Error Message
Reply #23 - Apr 5th, 2008 at 5:57am
 
Hi DaveyD,
     Greetings !!!

    For this issue symantec has a latest rebuild NSR2.04 a standalone version comes separately will be a solution. When you had chat with symantec and do you have any update regarding this. Any case id for that they provided.

   Check with them, if possible.

 

Ajay   Symantec User && _________________  &&Chennai. INDIA
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Re: Error Message
Reply #24 - Apr 5th, 2008 at 2:37pm
 
Ajay wrote on Apr 3rd, 2008 at 9:08am:
Norton System Works comes in three editions.
They are Basic,Standard,Premiere -
NSW Basic = NU + Norton GoBack4.2


I was at Fry's a couple days ago, and looked at all the retail boxes on Norton SystemWorks (version 2008 I believe).

On the side panel of the box Norton GoBack was NOT listed on any of them.

What version NSW do you have?  Is GoBack listed on the side panel?
 

Ghost4me  Ghost 9, 10, 12, 14, 15.  Windows XP, Vista, Windows 7
 
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Re: Error Message
Reply #25 - Apr 5th, 2008 at 4:08pm
 
Hi John,

   Greetings !!!

   We dont have Norton GoBack for the Windows VISTA OS. It has only on Windows XP.

Feature will be Undo a bad software installation.

Go to this link :
http://shop.symantecstore.com/store/symnahho/en_US/ContentTheme/ThemeID.106300/p...

Choose PC Tuneup : Compare and check the chart.

 

Ajay   Symantec User && _________________  &&Chennai. INDIA
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Re: Error Message
Reply #26 - Apr 5th, 2008 at 4:12pm
 
Hi Johh,

   Greetings!!!

I had used the Norton GoBack4.0 earlier now I am not. Using only Norton Ghost14.0 on my PC's. From 2007 It has been renamed has Rollback. If the Norton GoBack is not installed you may have the message - Rollback not installed.

 

Ajay   Symantec User && _________________  &&Chennai. INDIA
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Re: Error Message
Reply #27 - Apr 6th, 2008 at 7:20am
 
Hi John and Ajay
Yes I have a record of the online conversation and the reference number. I shall give a reasonable amount of time before following the query up.
I shall look into the possibility of removing all Symantec programmes except NSR after the response.
The NSW I am running is an Upgrade to 2007 Premier which the box says includes Norton AntiVirus, Norton Save & Restore, Norton Utilities, Norton GoBack, One Button Checkup and System Optimiser. All previous Symantec programmes were removed before installation.


 
 
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Re: Error Message
Reply #28 - Apr 6th, 2008 at 9:09am
 
Hi DaveyD!
   Greetings!!!

Good then. Please check with them, if you willing to contact Symantec Phone support please make a note of the number 1 800 745 6061. Still you can use the same reference number when you call them. If any post us back.

 

Ajay   Symantec User && _________________  &&Chennai. INDIA
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