One thing everyone should know about the "Norton Removal Tool", is that they have at least two different versions. One for Windows 98 & ME and one For XP, Vista, etc.
It's always important to download the correct one for your computer.
Also, you need to be using a recent version. They are constantly upgrading the program and an OLD version won't even work.
Going back a ways, the removal tool consisted of three separate programs, not just one as it is now.
There WAS a batch file to unlock some DDL's then a removal program, followed by a registry file to remove 1,891 registry entries.
Apparently now. they've incorporated all three into just the one .exe file.
I still run the .reg file after running the removal tool. It can't hurt, and just may remove some registry entries that the removal tool misses.
McAfee too, was such a beast to remove, that they too had to create a "Removal Tool" to remove their software.
It's such a pity, that those programs invade a computer to the extent that the normal Windows Uninstall routine won't remove them.
They can be worse to remove than any Virus.
Keeping those programs OFF of a computer is the best way to never have to worry about them.
Cheers Mates!
The Shadow