I use ShadowDesktop (SD) because I can restore my hard drive if it crashes or gets infected.
And I recommend it to my clients.

So, today, I was very surprised when my (XP-Pro) client called and said:
    "We had a power outage the other day.  When I restarted my computer, it came up with NO icons and NO Start Menu."

Well, the response is (I think):  Boot the Recovery CD and choose Restore.
Then choose a recent image and restore.

We did that TWICE and both times, it did NOT solve the problem.
The second time we did it, we checked all the checkboxes (MBR, signature, etc.)

This is very troubling - don't know what to do.  I'm having him do a Windows Repair now but I am STYMIED.

Any thoughts, ideas?

Thanks