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Ghost 10 thinks I have a trial program (Read 6694 times)

Bob Henrick

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Ghost 10 thinks I have a trial program
Apr 13^th, 2011 at 11:25am

As the subject says, I fired up the computer this morning and got a message saying that my Ghost 10.0 license had expired. Could not run Liveupdate since it told me I was using a beta copy (I am not, I am using a purchased copy. Redownloaded Liveupdate and same problem still exists. My license key is BRXXXXXXXXXXXXXXXX

Do these ever expire on purchased copies? Do I have to upgrade? Thanks

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NightOwl

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Re: Ghost 10 thinks I have a trial program
Reply #1 - Apr 14^th, 2011 at 1:56am

Bob Henrick

I edited your posting of your license key!

Never a good idea to post a user key online--probably not a huge issue with Ghost 10 at this point--but really not a good plan going forward!

Your license should not expire unless there is something actually mentioned in your EULA (end useer license aggreement) or other User Guide information. You need to contact Symantec and workout whatever the problem(s) are with their licensing and your system.

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Bob Henrick

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Re: Ghost 10 thinks I have a trial program
Reply #2 - Apr 20^th, 2011 at 3:23pm

NightOwl, Thanks for correcting me regarding posting my user key. I have just spent an hour trying to get past Norton/Symantec voice recording for support. I have now removed Ghost 10 using the Control Panel, and then using my cd have reloaded and updated by LiveUpdate. Can't seem to get past the computer on the phone. Since this version of Ghost is 5 versions old, I am thinking that I should just dump it and use Carbonite. If you have any other suggestions I would be happy to entertain them.

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NightOwl

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Re: Ghost 10 thinks I have a trial program
Reply #3 - Apr 20^th, 2011 at 11:39pm

Bob Henrick

Quote:

If you have any other suggestions I would be happy to entertain them.

Well, you could try posting your issue on the Symantec *Norton Forums* for their *Other Products*: http://community.norton.com/t5/Other-Norton-Products/bd-p/other

Or, you can do *Live Chat*, email, or telephone support: http://us.norton.com/support/contact/contact.jsp?pvid=cs

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