Thursday: 19.February.2004

One of those Days

Been off the bean for a few days, so motivation is scarce. And I keep killing keyboards. Hard to believe I used the same KB for nearly 10 years and I've killed 3 in the last month. I keep spilling things .. last night a beer (non-alc, no less, while watching the penultimate episode of Sex and the City). Seems like the littlest spill renders them unusable.

A couple of weeks ago I ordered a new keyboard. Today I checked the UPS tracking to find where the heck it is, and it says *delivered*. Upon further inspection, I noticed that it was delivered to the wrong address, in the wrong town (Laguna Hills, while I live in Laguna Beach).

So I call the manufacturer and say, "Hey! What gives?" First they say I must have filled in the order form incorrectly, because shipping is done automatically, without human intervention. But I'm looking right at the invoice (luckily I had a copy), so I know they're full of it.

When their blame-the-customer-first strategy didn't work, they said, "Oops, sorry. Our bad. You have two options (my interpretation): 1. Drive around Southern California, going door-to-door, trying to find your lost keyboard that we mis-shipped. Or 2. We'll tell UPS to retrieve the KB and send it back to us. Then, when we get around to it (maybe a week later), we'll re-ship it to you, and try to get it right this time.

continued

Notice nowhere in those options was the statement: "Since we made a dumb-@ss mistake, and you've been waiting for two weeks already, we'll Fed-Ex you one overnight," which is what I expected to hear. So I got frustrated and cancelled my order. But now I have a keyboard with sticky keys, and some that don't work at all.

It's been one of those days. And how much you want to wager that they 'forget' to credit my credit card? I can hear them now, "Must've slipped my mind."





Posted by Rad at February 19, 2004 01:49 PM

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I feel yer pain, Rad.

Posted by: Leo at February 19, 2004 02:08 PM

I have a better story than that (I'm sad to say).

Posted by: Haeey at February 19, 2004 02:10 PM

Is this the Eluminix keyboard you ordered? I've been thinking about ordering one. Was it NewEgg that gave crappy support, or another company?

thx -chad

Posted by: chad at February 20, 2004 12:24 AM

Newegg was out-of-stock, so I ordered from the manufacturer. Newegg has never let me down.

Posted by: Rad at February 20, 2004 02:02 AM

Tough break, Rad. Had the same thing happen to me a few years back (Clifton Heights is NOT Clifton Hills!). Next time call UPS since it was probably their mistake anyway. They were pretty good about fixing their 450 mile delivery mistake. Even called me when they physically regained possession of it to tell me they'd overnight it to my door. Still a week late, but a late mouse is better than no mouse!

Posted by: at February 20, 2004 12:32 PM

that's harsh.

My dad got some stuff wrongly delivered to another country/countries (destination UK, but i think it went to phillipines and tennessee) by one of the courier services and they said they'll refund everything and deliver it for free.

I'm also getting fed up with wrong deliveries. Just moved in to a new area and they can never get the address right. A few times they've delivered stuff to the back neighbour's house.

Posted by: Point44 at February 20, 2004 06:27 PM

test

Posted by: test at August 23, 2004 02:59 AM