I've been using Ghost, in one version or another, since 1997 and NOT once have I ever needed any freakin' technical support.
The program is SO SIMPLE and easy to use, if run as it was intended to be run, that even a Cave Man could do it.

People get in trouble when they don't take the time to learn how a program is supposed to be run and then they want to get fancy and try to do things that are outside the bounds set by the program.
K.I.S.S. (Keep it simple Sam)
Happy New Year!
Shadow