Some updates. I was on the phone with symantec tech support for two hours. They switched me to higher level tech support who gave me a web site that had two norton removal tools. I ran them as well as deleting a registry key that he told me to do. I uninstalled and then reinstalled ghost 12. It's still doing this. I have a support number and they said to call back if it's still doing this. I noticed that cancelling the drive backup wizard and trying to run the backup nothing shows in the backup list. Exiting ghost 12 and restarting now the job shows in the list and a successful backup can be done. So basically the program works as long as the backup is not done at the end of the drive backup wizard. I can't figure what's causing this as I could do a backup with ghost 10 from the drive backup wizard.

Another update. I uninstalled ghost 12 again and used the norton removal tool. Then I used jv16 tools' registry finder in safe mode. It found 131 instances of symantec, 190 of norton, and 45 of ghost. I deleted them all, rebooted and reinstalled ghost 12. I saw on the web that eventmonitors.dll is a symantec file. I checked the registry and this file was mentioned in system32 and common\symantec. I checked both locations in explorer and the file was in both. I ran drive backup wizard and the error message still appeared. The backup job list was blank but after pressing F5 the job appeared. So the job is being created and a successful backup can be run, it just can't be run from backup wizard. Apparently ghost 12 can't see eventmonitors.dll even though it's where it's supposed to be. It's frustrating to be this close to the answer and still not get it.

Got it solved!  I compared the versions of the two eventmonitors.dll files and they were different. The common\symantec file was version 12 1.61mg. The system32 file was version 3 788kb. I deleted the version 3 file, copied the version 12 file, rebooted and it worked. I wonder why of all the thousands of installations of ghost 12 this was done automatically, but I had to do it manually? I had all programs including virus protection turned off while doing the installation.

Good job, Larrycleve!

Rad, I recommend that this discovery be added into your new Norton Ghost 12 guide.

John. wrote on Jul 1^st, 2007 at 3:57pm:

John, same here. My Ghost 12 has only one EventMonitors.dll. In C:\Program Files\Common Files\Symantec Shared\VProRecovery

NightOwl wrote on Jul 1^st, 2007 at 8:54pm:


10.0.3.20387    930kb

I'm thinking maybe I could have just deleted that file from system32. But why did the registry point to that location and how did version 3 get there in the first place?