Recovering files and folders from the
recovery environment
You can start your computer using the Symantec
Recovery Disk and restore files and folders from within a
recovery point.
When you are running the recovery environment, there
are several support utilities available that you can run to
troubleshoot networking or hardware issues you may
encounter. For example, you can ping a computer, renew
IP addresses, or get information about a hard disk
partition table.
To restore files and folders using the recovery
environment
1 Start the computer using the recovery environment.
See “Starting your computer using the recovery
environment” on page 94.
2 Click Recover My Files.
3 If the Symantec Recovery Disk cannot locate any
recovery points, you are prompted to locate one.
2 Click OK > Open another location.
2 Browse to an alternate folder where current
recovery points are stored.
2 Click OK, select a recovery point from the
resulting list, and click Browse Contents.
w If you are attempting to restore files or folders from a
network location and you are having trouble, make
sure you type the name of the computer and share
that holds your recovery points, in the File name text
box. For example, \\computer_name\share_name.you
might have to modify some settings.
If you are still having problems, see “Using the
networking tools in the recovery environment” on
page 106.
4 In the tree view panel of the Recovery Point Browser,
double-click the drive containing the files or folders
you want to restore to expand it.
5 In the content panel of the Recovery Point Browser, do
the following to select the files or folders you want to
restore.
6 Click Recover Files.
Where possible, the Recover Items dialog box will
automatically fill in the Restore to this folder text box
with the original path where the files originated.
If the original location does not include a drive letter
(because the drive was hidden when you created the
recovery point), you must enter a drive letter for the
drive before you can restore any files or folders.
7 If the original path is unknown, or you want to restore
the selected files to a different location, click Browse
to locate the destination.
8 Click Recover to restore the files.