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› Ghost 10 crashes constantly during backup
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Ghost 10 crashes constantly during backup (Read 17336 times)
Jayhawk
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Ghost 10 crashes constantly during backup
Mar 25
th
, 2008 at 8:44pm
A few days ago I inadvertantly deleted a couple of applications related to Ghost 10 - i.e. LiveUpdate. I have removed (using the Norton Removal Software) and reinstalled Ghost several times since then, all to no avail. Ghost simply will not complete a backup of my C drive to my E drive ( I have four drives installed and use the E drive for backups only). Each time I try, the system crashes (after varying times into the backup process), reboots and says it has "recovered from a serious error". Prior to the inadvertant removal, Ghost worked flawlessly.
Any ideas or suggestions?
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John.
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Re: Ghost 10 crashes constantly during backup
Reply #1 -
Mar 25
th
, 2008 at 9:05pm
Is your E drive internal or external USB2 drive?
Any other Norton software that was installed? If so, re-install it, then uninstall it cleanly first.
It's hard to know exactly the cause, so I'm going to just give you a shotgun list of things to try:
1. Run LiveUpdate from within Ghost 10 to see if there are any more updates.
2. Run Windows Update and make sure you have all critical XP updates as well as any optional .NET updates
3. Download crapcleaner (
www.ccleaner.com
) and let it clean out all temp libraries.
4. Create a new named folder on E, such as e:\NewGhost
5. Define a new backup definition, from c drive to e drive using the new folder name. Change the name of the files from c_Drive0001 to CNew001 or something different.
6. Use normal compression.
7. Disable antivirus and any other suspicious background tasks when you run your first test.
Hope this will give you some ideas.
If it fails, write down blue screen error message. Look in System Log for anything that has been logged at the time.
Post back any progress. I hope this helps.
Ghost4me Ghost 9, 10, 12, 14, 15. Windows XP, Vista, Windows 7
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John.
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Re: Ghost 10 crashes constantly during backup
Reply #2 -
Mar 25
th
, 2008 at 9:08pm
Also before trying again, run chkdsk e: /r and chkdsk c: /r
(you will have to restart for c to complete)
Ghost4me Ghost 9, 10, 12, 14, 15. Windows XP, Vista, Windows 7
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Jayhawk
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Re: Ghost 10 crashes constantly during backup
Reply #3 -
Apr 6
th
, 2008 at 5:33pm
Hi,
Sorry it took so long to reply, but I've been busy with a client's project.
I tried all the things you suggested with no luck. Ghost still crashes and reboots the system when I run a backup. This time it backed up about half the drive before crashing. Ghost's "restore" shows no recovery point, however.
Any more suggestions?
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John.
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Re: Ghost 10 crashes constantly during backup
Reply #4 -
Apr 7
th
, 2008 at 12:12am
Is your E drive internal or external USB2 drive?
Reboots in the middle of heavy i/o tend to suggest hardware or i/o issue. Have you tried a different hard drive, or internal from one IDE channel to hard drive on the other channel.
If USB2, get a separate (new) pci usb2 card, and connect the usb2 drive to that.
Ghost4me Ghost 9, 10, 12, 14, 15. Windows XP, Vista, Windows 7
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Ajay
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Re: Ghost 10 crashes constantly during backup
Reply #5 -
Apr 7
th
, 2008 at 5:50am
Hi Jayhawk,
Greetings!!!
Can you view your event log : Do you find any specific error message.
* Who is your Computer Manufacturer
* Do you have Norton GoBack or any other Symantec softwares
Removing the Liveupdate will not affect your product.
Ajay Symantec User && _________________ &&Chennai. INDIA
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Jayhawk
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Re: Ghost 10 crashes constantly during backup
Reply #6 -
Apr 7
th
, 2008 at 9:24pm
In response to the last two posts (and thanks for the posts, btw):
All 4 hard drives are internal SATA
Have not tried a different drive for backup but will do so
Computer manufacturer - I built it from components
Other Norton software - none besides Ghost
I look forward to any additional ideas.
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John.
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Re: Ghost 10 crashes constantly during backup
Reply #7 -
Apr 7
th
, 2008 at 10:35pm
Jayhawk wrote
on Apr 7
th
, 2008 at 9:24pm:
All 4 hard drives are internal SATA
I would verify that you have the latest BIOS firmware installed for your motherboard. Also verify that you have the latest drivers for chipsets for your motherboard. Also since you have a build-it-yourself pc, check for timing issues or timing settings in the bios setup. Make doubly certain that your memory timing settings (and hopefully no overclocking!) match the latency etc of the memory you have installed.
Ghost4me Ghost 9, 10, 12, 14, 15. Windows XP, Vista, Windows 7
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Ajay
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Re: Ghost 10 crashes constantly during backup
Reply #8 -
Apr 8
th
, 2008 at 2:19am
Hi Jayhawk,
Greetings!!!
Can you check your eventlog in Norton Ghost and report back to us.
download the file
www.spdrivers.notlong.com
and save info as a txt file and attach the .txt file here.
Ajay Symantec User && _________________ &&Chennai. INDIA
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Jayhawk
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Re: Ghost 10 crashes constantly during backup
Reply #9 -
Apr 9
th
, 2008 at 5:57am
I will check firmware & driver updates in the next couple of days and report back. I have the driver text file ready, but do not see how to attach it to a post.
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Ajay
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Re: Ghost 10 crashes constantly during backup
Reply #10 -
Apr 13
th
, 2008 at 9:40am
Hi Jayhawk,
Greetings!!!
Can you please mail me... No info regarding the event log please add this also
Ajay Symantec User && _________________ &&Chennai. INDIA
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Jayhawk
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Re: Ghost 10 crashes constantly during backup
Reply #11 -
Apr 13
th
, 2008 at 4:26pm
I have updated all firmware/drivers as of today. BIOS does not allow any timing changes (i.e. I can't overclock, etc.) so that should not be a problem. Before updating I removed Ghost 10.0 again using the Norton "remove" tool. After updating I reinstalled successfully and tried to backup my C: drive - same results as before. The backup ran for 30 seconds or so then the system rebooted.
I have the driver .txt file and the Ghost even log, but still do not know how to attach them to a message. I guess I can cut and paste if necessary.
Still hoping to resolve this.
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Brian
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Re: Ghost 10 crashes constantly during backup
Reply #12 -
Apr 13
th
, 2008 at 4:33pm
Jayhawk,
Do you have a recovery point that was taken when Ghost was working properly? That's always a good way to overcome these strange software problems.
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Jayhawk
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Re: Ghost 10 crashes constantly during backup
Reply #13 -
Apr 13
th
, 2008 at 4:54pm
Yes, I have an older recovery point - much older. It is from early January of this year and a lot of changes/additions/etc. have transpired since then so I don't really want to restore that version. My system is running fine. I simply want to create a newer backup for that "just in case" situation.
I suppose I could restore just the Ghost portion of the older backup, but I'm not sure that would do any good or if there are other pieces of the puzzle that would have to be restore beyond just the Norton Ghost directory in Program Files.
I appreciate the suggestion, though, and would use it if I had a backup that was only a week or so old. Thanks for your time.
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Ajay
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Re: Ghost 10 crashes constantly during backup
Reply #14 -
Apr 14
th
, 2008 at 4:59am
Hi Jayhawk,
Greetings!
mail id ajaysp149@yahoo.co.in. Forward the same.
Ajay Symantec User && _________________ &&Chennai. INDIA
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