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Ghost 9.0 gives an error for undocumented PQI file (Read 117150 times)
yaby
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Re: Ghost 9.0 gives an error for undocumented PQI
Reply #30 - May 6th, 2005 at 12:07pm
 
with easy recovery i was able to retrieve about 60% of the file.. but because i backed them up to an sata drive .. windows did something to those files at startup and practically all of the files are not accessible... i have 2 ata drive and a new WD 250G and i think that's where the problem began...

thanks Pleonasm for all your patient help and all your suggestions.
 
 
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Re: Ghost 9.0 gives an error for undocumented PQI
Reply #31 - May 6th, 2005 at 2:01pm
 
yaby, nico, remer

Question--are these problems happening when booting to the recovery environment Ghost 9.x recovery CD,
and
is there a SATA HDD involved?

I think you have to load SATA drivers using F6 during the boot process to the recovery environment because the 'WinXP lite' interface (? WinXP PE?), which I think is similar to the WinXP install interface, does not support all the various SATA controllers, and you have to add those during boot.

I'd be curious to know if this has anything to do with this error!
 

No question is stupid...but, possibly the answers are  Wink !
(This is an old *NightOwl* user account--not in current use.  Current account is NightOwl without a dash at the end.)
 
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remer
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Re: Ghost 9.0 gives an error for undocumented PQI
Reply #32 - May 6th, 2005 at 8:31pm
 
You only need to load SATA drivers first if your drive is over 130GB. Mine is, but the partition I was trying to restore was only 14GB, so the drivers are not needed. Besides, I tried restoring the image to an ATA133 drive and it still crapped out a PQI error. Nuts.
 
 
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Shawn K
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Re: Ghost 9.0 gives an error for undocumented PQI
Reply #33 - May 18th, 2005 at 3:35pm
 
Same Problem when creating an image  with verify, looks like it is related to the back up device having the worng format. Ghost can only write images large than 2/4 GB on NTFS file systems, otherwise you must break it into pieces.

From:
http://service1.symantec.com/SUPPORT/powerquest.nsf/643c9edb8e8f93b788256ee00056...

The text:
Error: "The internal structure of the PQI file is invalid or not supported" when creating, restoring, or browsing an image

Situation:
When you attempt to create, restore, or browse the contents of an image, you see the error message "The internal structure of the PQI file is invalid or not supported."

Solution:
There are three situations which can cause this message to appear, each of which has a different cause. Read the section that relates to the situation in which you see the error message.

The error appears when creating an image or when verifying it with Backup Image Browser
If the error appears while creating an image, there are two possibilities:

WARNING: Unless you can successfully verify an image, do not assume it is valid. Be sure that the image file is valid before performing any operations on the original drive.

     The image is being written directly to CD or DVD, and the option to verify the image is selected
     In this case, the process of creating the CD or DVD may be interfering with the verification process. When creating an image directly to CD or DVD, deselect the option to verify the image during the creation process, then verify the image after it is created by using the Backup Image Browser.

     For additional information, "Check the integrity of a backup image using the Backup Image Browser" in the Technical Information section near the end of this document.

     The image is corrupted
     There are numerous other factors that can cause problems during the imaging process, which can lead to a corrupted image. If you continue to see the error message when creating an image, try the following:
         o Do one of the following on the source and destination partitions:
               + In Windows 9x/Me, run ScanDisk.
                 For instructions on running ScanDisk, read the document Checking for disk errors using ScanDisk.
               + In Windows NT/2000/XP, run CHKDSK /F
                 For instructions on running CHKDSK, read the document How to run Microsoft CHKDSK from the command line.
         o Use a defragmentation utility to defragment both the source and destination drives.
           See "Run Disk Defragmenter" in the Technical Information section near the end of this document.
         o Split images are slightly more likely to become corrupted. If you are creating the image on a FAT or FAT32 partition, or any other location that may require that the image be split into multiple segments, try creating the image on an NTFS partition.
           See "FAT and NTFS file system limitations" in the References section near the end of this document.
         o Another application running in the background is interfering with the imaging process. Close any unnecessary applications before performing an imaging task.



The error appears when the image is restored
Other than the possibility of an image actually being corrupted, there are a couple of other situations that may cause this problem:

     Restoring from CD or DVD writer
     If you see this error message when restoring an image from a CD or DVD writer, try using a read-only CD or DVD drive to read the backup image instead. Another possibility is to copy the contents of multiple CD or DVD sets to a single location before restoring the image.

     Note: Keep in mind the size limit of different file systems when copying image files from DVD. An image that fills an entire DVD cannot be copied to a FAT16 or FAT32 partition.
     Sonic DLA is installed on your computer
     It has been reported that Sonic DLA can prevent CD images from being read properly. To resolve the problem, disable or uninstall Sonic DLA.



Technical Information:
Check the integrity of a backup image using the Backup Image Browser
You can use Verify Backup Image anytime after a backup is created to determine whether a backup image file is valid or corrupted. Backup Image Browser checks to see that all of the files in the backup image are available for you to open, the internal data structures in the backup image file match the data that is available, and the backup image file can be uncompressed and create the expected amount of data.

     To check the integrity of a backup image
        1. In the tree pane of the Backup Image Browser, select the backup image file.
        2. On the menu bar, click File > Verify Backup Image.
        3. When the check is complete, click OK.



Run Disk Defragmenter
Disk Defragmenter is a Windows utility that organizes the way files are stored on the hard drive. Defragmenting your hard drive on a regular basis can lead to better overall system performance. For more information, see the Technical Information section below.

Note: If you have Norton System Works or Norton Utilities on your computer, you can run Norton Speed Disk, which will optimize the file system. You can access Speed Disk from the Start Menu or from the Norton SystemWorks/Norton Utilities program.

     To run Disk Defragmenter
        1. Click Start > Programs > Accessories > System Tools > Disk Defragmenter.
        2. Select the drives that you want to scan. You can select either a single drive or all hard drives.
        3. Click OK (Windows 98/Me) or Defragment (Windows 2000/XP) to begin the defragmentation process.

Depending on the size of the hard drive, the amount of fragmentation, and the speed of the computer, this process may take several hours. In some cases, you may want to run Disk Defragmenter overnight.



References:
FAT and NTFS file system limitations
The size of any image file you create is limited by the file system you are saving the image file to, regardless of the size of the partition being imaged. The following limitations apply when creating image files. Any image files that exceed these limits will be split into multiple segments.

     File System      File size limit
     FAT16      2 GB
     FAT32      4 GB
     NTFS      Limited by size of volume only.
 
 
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biggles
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Re: Ghost 9.0 gives an error for undocumented PQI
Reply #34 - Jun 3rd, 2005 at 7:12pm
 
Hi,

I just purchased Norton Ghost and am getting the same error.  I have two machines and they both backed up fine.  Then, I used Partition Magic on the newer machine, Sony Vaio 1 month old, and tried saving to the new drive.  That's when the problem started.  I'll see if I can back up to the old partition.

biggles.
 
 
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Brian
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Re: Ghost 9.0 gives an error for undocumented PQI
Reply #35 - Jun 21st, 2005 at 4:40am
 
I found this. Most of the points have been discussed.



EA39070A
If you are using Veritas DLA you may encounter this error indicating that the
internal structure of the v2i file is invalid or unsupported.

Despite this error, the backup image on the disk is still valid. To correct this
issue, you can use a regular CD or DVD drive to read the backup image or you
can remove Veritas DLA from the computer so the CD can be read properly.

This error can also occur for one of the following reasons:

* If the image file is damaged or corrupted.
Damage can occur when you create a backup image over a network and
there is significant packet loss during the creation of the backup image file.
Symantec recommends that you verify images after they are created to
ensure their integrity.
Create a new backup image file to a different location, or create a new image
with a different file name to the same location.

* The image file is fine, but there may be a conflict with spyware detection
software (such as Pest Control or Spybot) causing the backup image file to
become corrupt or appear to be corrupted.
While using the product or Backup Image Browser, disable all spyware
detection software.

* If you copy a backup image file from one FireWire drive to another FireWire
drive while connected to a FireWire expansion card that uses a Via chipset
(such as the Kouwell card).
To work around this issue, replace your Via-based FireWire expansion card
with a card that uses a non-Via chipset (such as the Adaptec 4300
Fireconnect, which uses a TI chipset).
 
 
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Alfred Escherle
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Re: Ghost 9.0 gives an error for undocumented PQI
Reply #36 - Aug 23rd, 2005 at 7:54pm
 
ran into the same error.
my hard disk is now neither formatted nor unformatted.
In my notebook, I cannot format it, nor can I boot from it.

Are you suggesting I change hardware?
 
 
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Brian
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Re: Ghost 9.0 gives an error for undocumented PQI
Reply #37 - Aug 23rd, 2005 at 10:49pm
 
Alfred, could you outline what led to this strange situation?
 
 
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Chris Skory
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Re: Ghost 9.0 gives an error for undocumented PQI
Reply #38 - Aug 26th, 2005 at 10:10am
 
I also upgraded from 2003 to 9.0 and experienced the same problem.  Symantec was worthless and gave nothing but generic suggestions that I had already tried. 

It turns out that the problem was related to a new SATARaid HDD that I had installed in my computer.  (info- on hard drive)

http://www.seagate.com/cda/products/discsales/marketing/detail/0,1081,646,00.htm...

Please note that this HDD was not my primary drive and the problem occurred even when I was saving to another IDE HDD.  This discovery occurred when I finally decided to start with a fresh install of Windows on my computer, due to some other unrelated issues.  I deleted the entire partition and re-installed Windows XP SP2.  I then installed Ghost 9.0 and tried to copy an image to a second IDE HDD.  The same error occurred, so I systematically started unplugging devices to determine if there was an incompatibility. 

Removing the SataRaid device solved the problem.  Again, let me emphasize that the error occurred even when this drive was not involved in the backup.  My suggestion to others would be to unplug your SATA drive and see if it works. 
 
 
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Pleonasm
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Re: Ghost 9.0 gives an error for undocumented PQI
Reply #39 - Aug 26th, 2005 at 2:07pm
 
Chris, note that Ghost 9.0 only supports "hardware RAID levels 0 (stripe sets) and 5 (stripe sets with parity)" (see the Symantec Knowledge Base Document ID 2004024963607262).

As a point of clarification, are you using one of these two RAID levels?
 
 
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Chris Skory
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Re: Ghost 9.0 gives an error for undocumented PQI
Reply #40 - Aug 26th, 2005 at 3:04pm
 
I have to admit that you've gone beyond my expertise in hardware.  Is this dependent on the MB (I have GA-7n400 Pro2) or is it set in the software?

Chris

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  Re: Ghost 9.0 gives an error for undocumented PQI
« Reply #43 on: Today at 12:07 »  Quote  Modify  Remove 

Chris, note that Ghost 9.0 only supports "hardware RAID levels 0 (stripe sets) and 5 (stripe sets with parity)" (see the Symantec Knowledge Base Document ID 2004024963607262).

As a point of clarification, are you using one of these two RAID levels?
 
 
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Re: Ghost 9.0 gives an error for undocumented PQI
Reply #41 - Aug 26th, 2005 at 3:06pm
 
Quote:
"... ALSO IM READING MY FILE IMAGE FROM AN EXTERNAL USB 2.0 EXTERNAL HARD DRIVE NOT FROM DVD I HAVE DVD BACK UPS BUT HOW CAN I RUN MY DVD BACK UP THROUGH 9.0 IF THERE IS NO DOS VERSION..."
"Do not despair, Grasshopper..."
THERE EXISTS A DOS-BASED VERSION --- NORTON GHOST 2003 !!!
Just kidding.  For a while there I was convinced that with a set of Norton Ghost 2003 boot disks, I could perform "disk-to-disk" Clones and "disk-to-image"/"image-to-disk" Backup/Restore procedures even with Ghost 9.0 embedded and active on the Source/Destination HDD.  Although I never did try it, I have been baptized with CRC errors while horsing around with two different Ghost 2003 sources - and wound up having to zero-fill and reformat the HDD in order to restore its Ghost 2003 capability.  I fear that using Ghost 2003 boot disks on a HDD hosting Ghost 9.0 would run the risk of doing the same.

El Pescador
 

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Re: Ghost 9.0 gives an error for undocumented PQI
Reply #42 - Aug 26th, 2005 at 4:22pm
 
EvilMrSuage,

Userguides are wonderful. See page 104.
 
 
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Re: Ghost 9.0 gives an error for undocumented PQI
Reply #43 - Aug 26th, 2005 at 5:35pm
 
Quote:
Removing the SataRaid device solved the problem.  Again, let me emphasize that the error occurred even when this drive was not involved in the backup.  My suggestion to others would be to unplug your SATA drive and see if it works.   


Chris, I gather you created an image while the SATA drive was disconnected and the image verified OK. Now that the SATA drive has been reconnected, does the image still verify?
 
 
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Chris Skory
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Re: Ghost 9.0 gives an error for undocumented PQI
Reply #44 - Aug 26th, 2005 at 10:12pm
 
Pleonasm made me realize how little I understand my new SATA drive with his question on the RAID level.  I therefore read up on the documentation for my MD and realized that I do not have the bios set up properly.  The MB is capable of using two SATA drives with RAID.  However, I only have one drive installed (not the primary) and there is a bios setting that toggles between Base (I should have used this) and RAID.  I'll do it correctly and see if it solves the problem.

Brian, I believe the image was still corrupted after reconnecting the SATA drive, but it could be my imagination that I actually tested this.  Thanks everyone for the help.
 
 
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