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Manikandan

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Error EC8F17B7: Cannot create recovery points for
Dec 9^th, 2005 at 4:57pm

Hi,

I use NG 10.0 and i wnated to crete a backup of my Internal HDD to EXT HDD.
I recieve the following eror message

Error EC8F17B7: Cannot create recovery points for job: Recovery point of C:\.
Error E0BB001B: Cannot lock volume \\?\Volume{5a5063b9-3b1f-11da-8319-806d6172696f}\
because it contains the OS or has an active paging file.

i ran symnrt,reinstall ed the programe, still the smae issue
cleanboot with Ghost services ,issue not resolved

i found a driver file SYMSNA.SYS
this particular drivers is not loading but the file exits in system32/drivers folder

i dont know how to get this issue don......
Plz... Help Me (Am sick and tire3d of Symantec Support )

Thanks in Advance

Regards
Mnai

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Brian

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	Re: Error EC8F17B7: Cannot create recovery points Reply #1 - Dec 9^th, 2005 at 5:17pm http://www.tek-tips.com/viewthread.cfm?qid=1102769&page=1 Any help?
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Manikandan

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	Re: Error EC8F17B7: Cannot create recovery points Reply #2 - Dec 13^th, 2005 at 12:05pm that was an useful tip, but it did not solve my problem its already disabled. Manik
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Brian

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	Re: Error EC8F17B7: Cannot create recovery points Reply #3 - Dec 13^th, 2005 at 6:09pm Can you create an image of your C: drive to an internal HD partition?
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Manikandan

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	Re: Error EC8F17B7: Cannot create recovery points Reply #4 - Dec 13^th, 2005 at 6:32pm Yes, i am able to backup to an internal Hard drive
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Brian

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	Re: Error EC8F17B7: Cannot create recovery points Reply #5 - Dec 14^th, 2005 at 1:00am At least you should be able to move that image to your external HD. A round about way to use the external HD I know. Finding a cause for your problem will prove difficult. See http://radified.com/cgi-bin/YaBB/YaBB.cgi?board=general;action=display;num=11341...
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Manikandan

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	Re: Error EC8F17B7: Cannot create recovery points Reply #6 - Dec 14^th, 2005 at 12:19pm Hi, Thnaks for the response. At present i can backup to the local Hdd and later move the image on to an EXT HDD but i want to schedule it to an EXT USB HDD Symantec has a fix for the enterprise version Ghost but for Ghost 10. ?????????????? Help Me.....Plz....... Regards Manikandan
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Brian

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	Re: Error EC8F17B7: Cannot create recovery points Reply #7 - Dec 14^th, 2005 at 3:57pm Manikandan, Quote: Symantec has a fix for the enterprise version Ghost Do you have a link to this fix?
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Manikandan

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Re: Error EC8F17B7: Cannot create recovery points
Reply #8 - Dec 15^th, 2005 at 2:09pm

this doc that says that the issue with Symsnap.sys has been fixed in Live State Recovery but there are some internal notes available from thsi doc but those informations are not acailable to normal users

Title: 'Error: "Symsnap.sys" during backup in Symantec LiveState Recovery'
Document ID: 2005062313525862
> Web URL: http://service1.symantec.com/Support/powerquest.nsf/docid/2005062313525862?Open&...

Regards
Manikandan

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René

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Re: Error EC8F17B7: Cannot create recovery points
Reply #9 - Dec 25^th, 2005 at 8:26am

Hi,
recently I installed Ghost 10 but was unable to run an image to an external HD, receiving an "Error EC8F17B7"; Google led my to your forum.
However, I would like to make a contribution to your discussion so far.
I failed to make an image to an external HD (Maxtor OneTouch 160Gb) with an USB 1.1 connection from a laptop, but succeeded to make an image to the same drive using a Firewire connection.
Interesting enough the failed image also logged two events created by Windows (XP Pro, SP2), which read:
Event ID 7000:The Norton Ghost service failed to start due to the following error:
The service did not respond to the start or control request in a timely fashion.
and
Event ID7009:Timeout (30000 milliseconds) waiting for the Norton Ghost service to connect.
Who can help me out on this issue; any suggestions more than welcome!
Would the speed slider (new in Ghost 10) make any difference; and if so, set it to slow of fast?

Kind regards,

René
Holland

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arasan_online

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	Re: Error EC8F17B7: Cannot create recovery points Reply #10 - Jan 19^th, 2006 at 11:38am Hi Folks , any updates on my on going issue because Symantec Technical support is of Less help in this Concern. So Please Help me Guys. Thanks in advance Manikandan
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Oliver Lorenz

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Re: Error EC8F17B7: Cannot create recovery points
Reply #11 - Feb 1^st, 2006 at 6:18am

Hi,
I found a solution to MY problem with error E0BB001B.

The reason for getting this error while doing a backup for my local drive C: to an USB external drive with Norton Ghost 10.0 was a change in my boot.ini file on C:\

I installed a program called XP Style, which allows to change the XP start screen into a user designed start screen. This changed the boot section in the file boot.ini on C:\

So I revoked my changes to the original boot.ini and after that the backup with Norton Ghost 10.0 worked again.

Regards
Oliver

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Brian

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	Re: Error EC8F17B7: Cannot create recovery points Reply #12 - Feb 1^st, 2006 at 6:54am Thanks Oliver. Weird. See http://radified.com/cgi-bin/YaBB/YaBB.cgi?board=general;action=display;num=11387... Could you let us know the before and after boot.ini? Is this the prog? http://www.tgtsoft.com/products/StyleXP/Help/pageone.html
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Oliver Lorenz

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Re: Error EC8F17B7: Cannot create recovery points
Reply #13 - Feb 1^st, 2006 at 7:14am

I downloaded the Program styleXP 3.0 from T-Online:

http://www2.oncomputer.t-online.de/dyn/c/35/40/17/3540176.html

This small program allows to change the Windows XP bootscreen to a user designed bootscreen and writes a new bootsection into boot.ini. This works fine but causes the problems with Norton Ghost 10.0

I only have my original boot.ini, reseting the file with styleXP 3.0 to the original one deleted the changed one:

[boot loader]
timeout=30
default=multi(0)disk(0)rdisk(0)partition(2)\WINDOWS
[operating systems]
multi(0)disk(0)rdisk(0)partition(2)\WINDOWS="Microsoft Windows XP Professional" /fastdetect /NoExecute=OptIn

Oliver

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Manikandan

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	Re: Error EC8F17B7: Cannot create recovery points Reply #14 - Feb 2^nd, 2006 at 10:24am Hi Oliver, Just a small clarification, were you able to create a backup to the Local HDD, was that you were unable to create the backup on to the USB Hard Drive. Thanks in advance Regards Mani
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