Hi Mani,

I never tried a backup from my local HDD C:\ to the same HDD C:\, because it seems useless in my eyes. If the HDD crashes, I will be lucky to have my data somewhere else 

I always configured my Norton Ghost 10.0 backup to do a backup from my local HDD C:\ on my labtop to an external USB-drive mapped as drive I:\ on my labtop.

Regards
Oliver

In my case, Ghost 10 worked fine for 1 month.  Then when it decided to make a new recovery set, it refused to work again.
I am doing a backup from one internal drive to another.  Wiping the target disk clean didn't help. 

This isn't confidence inspiring.  Any suggestions?


-Error EC8F17B7: Cannot create recovery points for job: Recovery point of D:\, C:\.
--The internal structure of the image file is invalid or unsupported.

Error EC8F17B7: Cannot create recovery points for job: Recovery point of C:\.
Error E0BB001B: Cannot lock volume \\?\Volume{5a5063b9-3b1f-11da-8319-806d6172696f}\because it contains the OS or has an active paging file.

This error can also be caused on Windows XP/2000 if Norton Ghost was installed while the two VSS services are stopped.
The service names are "MS Software Shadow Copy Provider" and "Volume Shadow Copy".

To fix the issue, set the services to start Automatically, and re-install Norton Ghost. This will require two reboots.


One of the following may cause this error message with the  SymSnap.sys driver:
The driver does not load properly during the Windows startup process
The driver is not properly registered in the Windows registry
The driver does not exist in the %SystemRoot%\System32\Drivers folder

To resolve the problem, check the following:
Confirm that SymSnap.sys exist in the %SystemRoot%\System32\Drivers folder.
Confirm that SymSnap appears in System Information > Software Environment > System Drivers.

Uninstalling and reinstalling the product may also resolve this issue.

A registry key at the following locations causes the trouble   

Location HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\
S-1-5-18\Components/Symsnap

Change the Hexadecimal value from 0 to 1.

This issue has been known to occur when the snapshot driver being used by LiveState Recovery/Norton Ghost  is no longer registered correctly in the Windows registry

This issue can also be caused by the snapshot driver not being properly registered in Windows.  A batch file is available to correct this problem.  The batch file contains the following registry commands:

rem register the symSnap.sys driver
reg add HKLM\SYSTEM\CurrentControlSet\Services\SymSnap /f
reg add HKLM\SYSTEM\CurrentControlSet\Services\SymSnap /v ErrorControl /t REG_DWORD /d 0 /f
reg add HKLM\SYSTEM\CurrentControlSet\Services\SymSnap /v Type /t REG_DWORD /d 2 /f
reg add HKLM\SYSTEM\CurrentControlSet\Services\SymSnap /v Start /t REG_DWORD /d 0 /f
reg add HKLM\SYSTEM\CurrentControlSet\Services\SymSnap /v Group /d filter /f


Note : ( I am in the process of extracting the Registry file, i will send it accross once its approved)


Regards

Mani

Hi Briyan,

I appologize for my ignorance,  i didi'nt undersatnd your post.

Please let me know if i can be of any help in this case

Regards
Mani

Greetings Brian,

Symantec does not have a definite fix for this error message, all i was able to find  the reasons for the error mesage which i have posted it earlier.

For the same issue in LiveState Recovery symantec has a patch file which is due to a SP issue which has been fixed.

But on the Home edition no updates have been done to Ghost 10.0.

the solution that i have posted above is not a definite one...... in some cases it works in some cases it dosint.

i have rebuilt the symsnap driver which can be replaced insted of the exixting file but even that dosint resolve all the issues.

May be i can send the driver file to you guys.

Symantec is about to release the next version Ghost by the name Norton Save and Restore.

we hope  they fix it.

Regards
Mani

Quote:

Mani, do you know where there is any more information on "Norton Save and Restore"?  I haven't seen or read any announcement or pre-announcement for it.  Sounds intriguing.

SwissKing Quote:

If you suspect defective sectors you can run the Windows XP command which will try to correct bad sectors:
  chkdsk c: /R   (substitute your drive letter for c if it is different)

Besides the HDD Regenerator software mentioned previously, the Steve Gibson Spinrite utility has a long history and excellent reputation for regeneration of hard disk surfaces, way back to the old MFM technology hard drives.  As I recall now, there is a current debate as to whether or not regenerating drives is still valid, but Spinrite does extensive diagnostics and and refreshing of disk surfaces.

Besides these utilities, you should always look at your hard drive manufacturer's website because most of them provide a low level diagnostic utility if you suspect problems.  For example, Western Digital's is called "Western Digital Data Lifeguard Diagnostics".
http://support.wdc.com/download/

I resolved my problem with getting the E0BB001B error when using Livestate Recovery Desktop. In my boot.ini I had the following additional switches - /HAL=halmacpi.dll    /Kernel=ntKrnlmp.exe  . I removed them and was able to create a recovery point.

Now I just need to check with my robotics vendor and see if he required these when the Tecan equipment was installed.

Got a backup though.

I had the same problem, and checked the boot ini, but it was the same. I reran msconfig, and noticed that quicktime  was loading again, so was realaudio.  I turned them off and Ghost 10 started working again