To clean up your system and get rid of GoBack:

1. Uninstall GoBack from control panel.  Also uninstall NSW 2007 Premiere.  reboot.
2. Download and run the Norton Removal Tool for version for GoBack.
http://service1.symantec.com/Support/tsgeninfo.nsf/docid/2005033108162039
3. reboot
4. Download and run the Norton Removal Tool for 2007.  reboot.

At this point you should have the Norton products completely removed.

5. Install NSW 2007 Premiere.
6. Run LiveUpdate to check for any updates.

It's possible that the removal of GoBack at this point will make the XP system restore work again.


Test Norton Save & Restore.

Let me know how everything turns out.  Good luck.

(Many people have had problems with completely removing Norton products.  That's why Norton wrote the special removal tool!)

DaveyD wrote on Apr 2^nd, 2008 at 7:35am:


I agree with you and also think that these big "SystemWorks" type packages from Symantec as well as some other vendors are becoming big bloatware.

Instead of an all in one, I have one antivirus+antispyware software package (NOD32).  And, I have Norton Ghost 12.  And I keep my Windows XP or Vista pc's up to date with latest security patches/updates from Microsoft.

The fewer complexities introduced, the better.

Good luck.

DaveyD wrote on Apr 2^nd, 2008 at 12:52pm:


You might be able to do a "custom" install of NSW 2007, and only check the Norton Save & Restore for installation, but I don't know, and you'd have to at least insert the install cd and see if you can do that. 

But back to your original problem with Save & Restore:  If you don't completely remove all the current and old versions of Norton and GoBack using the Norton Removal Tools, I pesonally doubt if you'll get S&R to install and work properly.

Did you see the free (after mail in rebates) offering of Ghost 14, valid through 4/3?  It does everything that S&R does.
http://radified.com/cgi-bin/yabb2/YaBB.pl?num=1175260773/15#27

Hi DaveyD,

  Greetings !!!

Regarding your Windows System Restore feature:

Have you installed the System Tools when you load windows?

Go to C:\Windows\System32

Check whether you have a folder restore

Hi DaveyD,
     Greetings !!!

    For this issue symantec has a latest rebuild NSR2.04 a standalone version comes separately will be a solution. When you had chat with symantec and do you have any update regarding this. Any case id for that they provided.

   Check with them, if possible.

Hi John,

   Greetings !!!

   We dont have Norton GoBack for the Windows VISTA OS. It has only on Windows XP.

Feature will be Undo a bad software installation.

Go to this link :
http://shop.symantecstore.com/store/symnahho/en_US/ContentTheme/ThemeID.106300/p...

Choose PC Tuneup : Compare and check the chart.

Hi John and Ajay
Yes I have a record of the online conversation and the reference number. I shall give a reasonable amount of time before following the query up.
I shall look into the possibility of removing all Symantec programmes except NSR after the response.
The NSW I am running is an Upgrade to 2007 Premier which the box says includes Norton AntiVirus, Norton Save & Restore, Norton Utilities, Norton GoBack, One Button Checkup and System Optimiser. All previous Symantec programmes were removed before installation.